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CrashPlan For Business Version 3.6.3

Applies to:
  • CrashPlan for Small Business
  • CrashPlan PROe
3.6.3 is a minor release that includes several enhancements and fixes. Updated components include: CrashPlan PRO cloud CrashPlan PROe public cloud CrashPlan app for CrashPlan PRO CrashPlan app for CrashPlan PROe public cloud environments This release is an automatic upgrade for all CrashPlan PRO and CrashPlan PROe public cloud users and no action is required on your part.

Features

Updated Java For Windows And Linux

New installations of the CrashPlan app include a new version of the Java Runtime Environment: version 1.7.0_45. 

This feature applies to new installations of the CrashPlan app only. If the CrashPlan app is already running, no action is required and CrashPlan will continue to function normally.

TIP: If the CrashPlan app was installed under a previous version of CrashPlan, you can use the updated version of Java by uninstalling and reinstalling the CrashPlan app with version 3.6.3.

CrashPlan App On OS X Now Includes Java

The Mac version of the CrashPlan app previously relied on the system's version of Java to function. On Macs running OS X 10.7.3 or later, the CrashPlan app now installs an instance of Java Runtime Environment (version 1.7.0_45) that is dedicated to CrashPlan. System-wide Java is no longer required.

This reduces the amount of Java management work required by IT administrators and IT desktop support. It also simplifies the installation process to a single step, and the installer no longer prompts the user to install Java.

This feature applies to new installations of the CrashPlan app, on OS X 10.7.3 or later only. If the CrashPlan app is already running, no action is required and CrashPlan will continue to function normally, using the Mac's system-wide Java.

TIP: If the CrashPlan app was installed under a previous version of CrashPlan, you can switch from using the Mac's system-wide Java to using the Java included with the CrashPlan app by uninstalling and then reinstalling with version 3.6.3. 

CrashPlan App On Windows Now Displays Specific Product

You are now better able to identify which CrashPlan product is installed on a device. CrashPlan, CrashPlan for Small Business, and CrashPlan PROe are now displayed by specific name in the CrashPlan installer and in Add / Remove Programs once the application is installed.

This makes it easier for administrators, IT desktop support, or desktop management software to identify cases where a user may have installed the CrashPlan for Home or CrashPlan for Small Business version of the CrashPlan app before attempting to install the CrashPlan PROe.

Reset Archive Key Password

User accounts with upgraded archive encryption key security to 448-bit encryption + password now have the option to set a challenge question and answer that can be used to reset the archive key password.

If the archive key password is lost or forgotten and a challenge question and answer has been set, the user is able to set a new archive key password by correctly answering the question - without contacting IT and without starting over with a new CrashPlan account and backup. Full details are available in the newly updated Archive Encryption Key Security article. 

Administrator Configured Socket Buffer Size

Send and receive socket buffer sizes are now configurable device settings from device settings in the administration console. Administrators can now control the send and receive socket buffer sizes, which enables admins to fine tune transmission of data for their specific networks and improve performance on the client device.

Updated CrashPlan App Translations

CrashPlan for Small Business feature - Translations of the CrashPlan app have been updated and improved.

Fixes

  • In the administration console, Windows 8.1 devices no longer incorrectly display as Windows NT Unknown 6.2
  • Restore to device (push restore) now correctly preserves file path when full path option is enabled
  • Java heap space allocation for the CrashPlan service has been increased to 1024 MB for better performance on devices with larger file selections or more frequent backups
    Installations where Java heap space allocation was modified from previous default of 512 MB are unaffected by this change.
  • Network interface exclusions and wireless network exclusions are now properly obeyed on OS X and Windows when connected via a virtual network (e.g. VPN connection, VMware guest, Virtual WiFi Miniport Adapter)
  • Socket buffer sizes for new environments installing enterprise server for the first time are now set to the default set by the client device's operating system
  • Security updates

Maintenance Update 3.6.3.1

3.6.3.1 is a maintenance release that includes a small number of fixes. Updated components include:

  • CrashPlan for Small Business cloud
  • CrashPlan PROe public cloud
  • CrashPlan PROe enterprise server for private cloud environments

The CrashPlan app remains on version 3.6.3.

Fixes
  • Corrected an issue that may cause the OS X enterprise server uninstaller to hang in rare cases
  • In hybrid configurations, the CrashPlan app no longer displays "Destination unavailable - not authorized" immediately following a re-connect to the cloud destination
  • Improvements to server sync in hybrid configurations
  • General stability improvements
  • Security updates
  • CrashPlan for Small Business: When an end user is performing a web restore, the Restore button is no longer inactive after selecting files or folders to restore
Enterprise server version 3.6.3.1 is the first 3.6.3 series release available to customers with private cloud environments. Version 3.6.3.1 includes all the features and fixes listed for version 3.6.3, fixes for the 3.6.3.1 maintenance update, and an upgrade to CrashPlan app version 3.6.3.

Maintenance Update 3.6.3.2

3.6.3.2 is a maintenance release that includes a small number of fixes and minor enhancements. Updated components include:

  • CrashPlan for Small Business cloud
  • CrashPlan PROe public cloud
  • CrashPlan PROe enterprise server for private cloud environments

The CrashPlan app remains on version 3.6.3.

Enhancements & Fixes
  • Corrected an issue preventing an administrator from moving a user to an organization that has a locked encryption key security setting
  • The stop server script now gracefully shuts down the PROServer process in situations where the stop script must wait before shutting down the process
  • Corrected an issue occurring in some situations where information fails to display in the console
  • Push restore now correctly honors "full path" option
  • When selecting a subset of files to restore via push restore, the push restore now respects the selection and only restores the chosen subset of files
  • Corrected the link to the Code42 product documentation in system generated emails so the link now points to http://support.code42.com
  • CrashPlan for Small Business and CrashPlan PROe public cloud customers may now include in the backup file selection iOS device backups that have been saved to a computer
  • Corrected an issue preventing some expired archives from being removed from disk
  • Users or devices that were deactivated and then reactivated now correctly show up in counts on User and Organization lists
  • In push install situations where auto-registration populates the user's first and last name via a script, attempting to perform a new registration from the CrashPlan app no longer clears the user's first and last name from the account
  • Archive owner can now be queried via the RestoreRecord API resource, making it possible to view all restores for files in a specific user's archives
  • Improved API documentation for WebRestoreJob, WebRestoreJobResult, and BackupArchiveTimestampRange resources
  • Improvements to the sync process for environments in a hybrid or provider configuration
  • Addressed a memory issue experienced in some very large environments during the storage server sync process
  • General performance and stability improvements
  • Security fixes
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