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Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, yes.

Code42 Support

Code42 app version 8.5 release notes

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, yes.


This page lists new features and bug fixes for Code42 app version 8.5.

For the Code42 cloud, see Code42 cloud release notes.

Code42 app version 8.5.0

In cloud-only Code42 environments, user devices will be automatically upgraded to Code42 version 8.5.0 over several days, beginning October 19, 2020. Administrators can delay this upgrade by up to 60 days by configuring a client upgrade delay.


macOS full disk access notification

The Code42 app now checks to ensure it has the necessary permissions to monitor and back up all files on Mac devices. If Code42 does not have the required permissions, a message appears explaining that full disk access is required to ensure all files are backed up. Administrators have the option to show or hide this message for users

Other enhancements and updates

  • Security updates. 
  • Added support for Windows 10 20H2 and Red Hat Enterprise Linux (RHEL) 7.9 operating systems. 
  • For files larger than 3 GB, security event metadata no longer contains the MD5 or SHA256 hash value. This helps reduce CPU usage on user devices.
  • File activity in a folder syncing with more than one cloud service now creates one event for each cloud service. For example, if the Documents folder is synced with both iCloud and Google Backup and Sync, modifying a file in that folder now generates two events.

Bug fixes

  • Performance and stability improvements to both security and backup processes. 
  • Fixed a rare issue introduced in version 8.2.2 in which Windows 10 devices could display an error upon attempting to upload files to network-attached storage.
  • Fixed an issue in which devices could not connect to the Code42 cloud through a proxy server if an IPv6 address was configured for device connections.
  • Fixed an issue where devices configured to use a proxy could take an unexpectedly long time to authenticate.
  • Fixed an issue on Linux devices where the getlogs command did not bundle the ui.log file into the compressed log archive.
  • Fixed an application compatibility issue between the Code42 app and certain VOIP applications.  
Exfiltration detection

The following bug fixes improve exfiltration detection and security reporting. While these fixes are included in Code42 app version 8.5.0, they primarily benefit administrator viewers of the Code42 console.

  • Fixed an issue where disabling Printer detection did not stop monitoring printer events until the Code42 service or the device was restarted.
  • Fixed an issue on Mac devices where some metadata for removable media file events (such as Device Name and Serial Number) were listed as "unknown" under certain circumstances.
  • Fixed a rare security event reporting issue for Windows devices using the Internet Explorer 11 web browser.
  • Fixed an issue on Mac devices where a specific background system process could generate false positive file upload events.
  • Fixed an application compatibility issue between a recent Windows update and Code42 security event reporting.  
  • Fixed an issue in which Tab Title was missing from some Slack file events.  
Backup and restore
  • Fixed an issue where the Restore files view did not include the file size for deleted files.
  • Fixed an issue where restoring a symlink to the original location did not properly restore the file if another version of the symlink already existed there.
  • When using the Code42 app to back up and transfer Windows user profile data with Microsoft's User State Migration Tool (USMT), fixed an issue where duplicate .MIG files could be restored under specific circumstances.
Code42 Federal environment
  • Fixed a rare issue where the Code42 app could report backup is complete before all files are backed up.
  • General performance and stability improvements. 
  • Improvements to logging.
  • Fixed an issue where the size of the backup file selection incorrectly included files excluded from backup.
  • Fixed an issue where the backup progress indicator listed the remaining backup as NaN undefined instead of listing the total size of the files remaining.
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