Skip to main content

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

Code42 Support

Code42 app version 7.7 release notes

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.


This page lists new features and bug fixes for Code42 app version 7.7.

For the Code42 cloud and administration console, see Code42 cloud release notes.

Code42 app version 7.7.0

In cloud-only Code42 environments, user devices will be automatically upgraded to Code42 version 7.7.0 over several days, beginning February 11, 2020. Administrators can delay this upgrade by up to 60 days by configuring a global delay or organization exception.

Enhancements and updates

  • Devices using unsupported Windows 10 versions (builds 1507, 1511, and 1703) will not upgrade to newer versions of the Code42 app. To upgrade, Windows 10 devices must run supported versions.
  • Devices registering via a deployment policy now support logic in the custom user detection script to dynamically assign users to different organizations. Previously, each deployment policy could only register users to a single organization.
  • Adds a new Code42 app CLI command ( to output all the metadata captured during a removable media event for any removable media connected to the device executing the command. This enables administrators to verify if a physical drive is the same drive associated with a user event.
  • Adds a new OSUser field to the User Activity CSV export. This enables you to better identify the user signed in to the device at the time of an event, which can be especially helpful for devices with multiple user accounts.
  • The Code42 app for Windows devices now includes the Microsoft Visual C++ 2019 Redistributable.

Bug fixes

General performance
  • Performance and stability improvements to both security and backup processes. 
  • Security updates. 
  • Improvements to logging. 
  • Moved temporary files used by the Code42 app on Windows devices from the C:\Windows\TEMP directory to the AppData/CrashPlan/conf/tmp directory. This fixed an issue in which could cause other security software on the device to block access to the temporary files the Code42 app needs to run.
  • Fixed an issue in which deactivating a user in an organization where Client Visibility is set to Hidden could result in the Code42 icon reappearing in the menu bar/tray.
  • If the Code42 app is configured to enable automatic proxy connections, or the device registers via a deployment policy configured to require a proxy server connection, proxy auto-config (PAC) settings defined by the device's operating system are now correctly detected and applied to Code42 app connections. Previously, administrators needed to manually specify the location of the PAC file in the Code42 administration console
File exfiltration detection

The following bug fixes improve security file event detection and reporting. While these fixes are included in Code42 app version 7.7.0, they primarily benefit viewers of the administration console.

  • Fixed an issue affecting Windows devices in which file events on network drives did not always report the file size, SHA256, and MD5 values. 
  • Fixed a rare issue on Mac devices in which Forensic File Search and User Activity CSV exports could incorrectly report photo library upload events for files that were not actually uploaded by the user.
  • Fixed an issue in which devices with endpoint monitoring enabled could experience high CPU load if Symantec Lockdown is also installed on the device.
  • Fixed an issue affecting Windows devices in which deleting a directory could incorrectly report the deleted item was a file, not a directory.
Backup and restore
  • Fixed an issue in which performing a device restore from the administration console for files with alternate data streams (ADS) could restore separate ADS files (for example, Zone.identifier). 
User interface and display
  • Fixed several issues on the Restore screen:
    • Cancelling an in-progress search did not immediately cancel the search. If you then entered a different search term right away, this could cause the first set of search results to appear instead of the new search results. 
    • Searching for a term with over 10,000 matches now correctly returns the first 10,000 results. Previously, no results were returned if there were over 10,000 matches.
    • Improves display of the file path breadcrumbs when there are two consecutive folders with very long names.
Installation and deployment
  • Fixed: If a new device registration via a deployment policy fails on the first attempt, the device now automatically re-attempts to register.
  • Fixed an issue which could cause Code42 app upgrades to fail on devices with the Code42 app installed per user where the Windows username contains special characters (including & and ^).
  • Fixed an issue which could require users to sign in to the Code42 app when the organization's deployment policy is configured to automatically register users.
  • Changing the Client Visibility setting from Hidden to Visible now recreates the Code42 app shortcuts on the user's device.
  • Fixed an issue on Linux devices in which installing the Code42 app as root could fail silently. Now, there is a clear error message which: 
    • Explains the installation failed because running as root is not supported.
    • Recommends launching the app as a non-root user instead.
  • Updated the Linux install script to also specify the location of the UI log file (which exists in a different location than the service log files).
  • Removed an outdated readme file from the Linux installer.
  • Was this article helpful?