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Code42 Support

Code42 Public Cloud Version 5.3

Applies to:
  • CrashPlan for Small Business
  • Code42 for Enterprise


Version 5.3 of the Code42 public cloud is a minor release that includes a number of fixes and enhancements. Updates affect the following components:

  • Code42 platform (powers the Code42 public cloud)
  • Administration console
  • Code42 app for Windows, OS X, and Linux (version 4.7)


Reporting web app improvements

Code42 for Enterprise only

The Reporting web app introduces three new reports:

Fixes And Enhancements

Code42 platform

  • Security updates.
  • Performance and stability improvements.
  • Improvements to server-to-server sync processes.
  • Corrects an issue in which org seat quotas were not applied correctly to users in the 30-day free trial.
  • Corrects an issue in which users with custom roles were not included on the list of recipients for email backup reports.
  • Improves password reset security.

Administration console

  • Security updates.
  • Adds a new App Downloads screen for accessing Code42 app downloads.
  • Removes the "Night mode" theme from the administration console.
  • Updates to graphs:
    • Removes the bandwidth graph from the Device detail screen.
    • Removes the Online graph from the Dashboard and Destinations > Servers detail screens.
    • The Open Archives count is now labeled Online Devices and moved from the Online graph to the Storage Utilization graph.
    • The Licensing graph on the Dashboard now only updates when the page is refreshed.
    • In the Storage graph on the dashboard, the Average Archive Size label is now Average Storage Per User. This graph now only updates when the page is refreshed, and also includes a Last Updated timestamp.
  • Corrects a rare issue in which using the administration console to change a device's backup file selection could overwrite recent changes made by the user in the Code42 app.
  • Corrects an issue in which the settings for offering local folder and account devices as backup destinations were not properly inherited by child organizations if inheritance was disabled and later re-enabled.
  • Attempting to send a password reset email to a user with no email address now informs the administrator that the user does not have a valid email address.
  • Searching for an organization now returns up to 2,000 search results, instead of 99.
  • Corrects an issue for environments with hundreds (or more) organizations in which all organizations did not appear as options when adding a new user from Users > Add a new user.
  • Corrects an issue in which the Send Backup Report option was not available from the action menu in Settings > Reporting.
  • Corrects an issue in which removing all items from the backup file selection and then later re-adding files to the selection caused the administration console to show no files selected for the device.
  • Corrects an issue in which using the administration console to add the root of an external drive to a device's backup file selection did not save properly.
  • When performing a web restore to a specific device (push restore), deactivated devices no longer appear in the Target device dropdown menu.

Legal Hold web app

Code42 for Enterprise only

  • Deactivating legal holds and custodians now prompts the administrator for confirmation and warns that backed up files will be deleted during regularly-scheduled archive maintenance.

Reporting web app

Code42 for Enterprise only

  • Corrects an issue in the Device Status Report which could prevent devices that have not backed up yet from appearing in the list of devices.

Code42 app

All Code42 apps that connect to the Code42 public cloud will be upgraded over several days, beginning May 9, 2016.

Windows, OS X, And Linux

Version 4.7.0

  • Security updates.
  • Performance and stability improvements.
  • OS X devices now prevent Time Machine from backing up the Code42 app bundle, which was causing high CPU usage for some users.
  • Corrects a rare issue which could cause unexpected version reduction behavior during archive maintenance if the time and date on a device was manually set to an incorrect value and then later reset to the correct date and time.
  • Corrects an issue on OS X 10.11 devices in which some dialogs could not be closed when the Code42 app is in full screen mode.
  • Windows 10 devices now display the correct file type thumbnail icon on the Restore screen.
  • Corrects an issue introduced in version 4.3 in which some Windows devices displayed duplicate CrashPlan tray icons.
  • Corrects Japanese translations in the CrashPlan history log to now correctly use the abbreviations Kbps and Mbps instead of b KB/s and Mb KB/s.
  • All items in the OS X menu bar app are now translated to non-English locales.
  • Files with leading or trailing spaces in the filename backed up from an OS X or Linux device can now successfully be restored to a Windows device.
  • Corrects an issue in which changes to the Java memory value were not saved properly if set to a value below the default of 1024.
  • Corrects an issue in which some Windows devices were unable to unzip Code42 app logs created with the CLI getlogs command.
  • Password reset and recovery emails now specify the included link can only be used one time.
  • Corrects an issue in which some metadata was not restored correctly if the file was backed up with Windows Volume Shadow Service (VSS). 
  • Corrects a rare issue for devices using enhanced archive key security: after upgrading to version 4.5.2, backups paused until the user re-entered the archive key password.
  • Improves error message when entering an invalid regex search string on the web restore screen.
  • Improves error message during web restores if an archive is temporarily unavailable for search.

Known Issues

  • When the Code42 app language is set to Automatic, the Code42 app always displays in English, even if the system language is different. To switch the Code42 app language, choose another language from Settings > General > Language.
  • In some cases, users may not be able to change their password immediately after registering as a new user in the Code42 app. Signing out of the Code42 app and signing in again corrects this issue.
  • Computer-to-computer backups stop if one computer upgrades to Code42 app version 4.7 and the other computer remains on version 4.6 or earlier. To resume backups, upgrade both devices to Code42 app version 4.7.


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