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Code42 Support

Code42 Public Cloud Version 5.1

Applies to:
  • CrashPlan for Small Business
  • CrashPlan PROe

Overview

Version 5.1 of the Code42 public cloud is a minor release that includes a number of fixes and enhancements. Updates affect the following components:

  • Code42 platform (powers the Code42 public cloud)
  • Administration console
  • CrashPlan apps for Windows, OS X, and Linux (version 4.5)

Features

Code42 Reporting Web App

The Code42 platform now features a Reporting web app, which enables administrators to easily search and view the backup status of users and devices. 

Reporting Web App

Fixes And Enhancements

Code42 Platform

  • Security updates.
  • Performance and stability improvements.
  • Improves messaging on the confirmation screen displayed to CrashPlan for Small Business users after completing registration.
  • Corrects LinkedIn link in the footer of emails sent from the Code42 server.

Administration Console

  • Configuring backup inclusions in the administration console to include :allusers now correctly applies the backup file selection to new users.
  • Improved Korean translations.
  • Corrects an issue introduced in version 5.0.1 in which removing a backup set from a device via the administration console did not correctly remove the backup set.
  • Improved performance when exporting and downloading a CSV file with a large dataset from the administration console.
  • Corrects an issue introduced in version 5.0.1 in which performing multiple searches from the Search box sometimes displayed results from a previous search.
  • Removes the Sign up for an account option from the administration console sign in screen.
  • Corrects an issue in which some users were unable to reset passwords via the administration console sign in screen when using Internet Explorer 10 or 11.
  • Corrects an issue introduced in version 4.2 in which Use default archive encryption setting did not stay locked when an administrator locked the setting.
  • When an administrator locks backup set settings in the administration console, the File Selection for the backup set now correctly displays a lock icon.
  • Selecting Print from an action menu now correctly prints all items when the list is longer than one page.

CrashPlan App

Version 4.5.0

  • After adopting a computer, CrashPlan now automatically updates the backup file selection to include the default backup file selection of the user's Organization. This ensures the new computer is protected. Like earlier versions of the CrashPlan app, the previous computer's file selection is also transferred as part of the adoption.
  • Improvements to OS X CrashPlan app upgrades.
  • The default backup set name now displays correctly in the CrashPlan app when the device name is locked in the administration console.
  • Corrects an issue introduced in version 4.4 in which entering an incorrect archive key password required restarting the CrashPlan app before being allowed to re-enter the password.
  • Improvements to logging.
  • Corrects an issue for per user CrashPlan app installations in which the backup progress never reached 100% under certain circumstances.
  • The CrashPlan app now displays fewer confirmation dialogs when installing per user on Windows devices.

Announcing Linux Kernel 2.6.31 Retirement

Code42 app version 4.5.0 requires Linux kernel version 2.6.32 or later. Additionally, Code42 is retiring support for all distributions running kernel version 2.6.31 or earlier, such as:

  • Red Hat Enterprise Linux 5
  • CentOS 5
  • Ubuntu 6, 7, 8, and 9
  • Debian 5

As of November 30, 2015, the Code42 app will not automatically upgrade to version 4.5.0 on devices running kernel version 2.6.31 or earlier. Code42 app version 4.4.1 is the last supported version for kernels 2.6.31 and earlier. See Linux CrashPlan App Version 4.5 Cannot Back Up for more details.

Maintenance Update 5.1.1

  • Stability and performance improvements.
  • Security updates.

Maintenance Update 5.1.2

Version 5.1.2 of the public cloud is a patch release that includes version 4.5.2 of the CrashPlan app, and contains the following enhancements and fixes. All CrashPlan apps that connect to the Code42 cloud will be upgraded over several days, beginning on January 12, 2016.

  • Security updates.
  • Stability and performance improvements.
  • Improvements to the CrashPlan app upgrade process.
  • When the CrashPlan app is installed per user in a non-default location on a Windows device, the CrashPlan tray app now opens correctly.
  • Corrects an issue introduced in CrashPlan app version 4.5.0 in which the backup To Do list could incorrectly include files that haven't changed since the last backup.
  • Corrects an issue introduced in version 4.4.1 in which OS X v10.8.5 devices could see repeated error messages in the system.log.
  • Fixes a rare issue in which archive maintenance might not finish properly if a new version of a file was created with a timestamp older than the previous most recent version. This typically occurred if the device's time and date were manually changed to a time in the past.
  • Fewer confirmation messages appear when uninstalling the Windows CrashPlan app.

Known Issues

  • When the CrashPlan app is installed per user on a Windows device, executing the shutdown command from the CrashPlan CLI requires the user to sign out of Windows and sign in again in order to restart CrashPlan.
  • When the CrashPlan app is installed with user privileges on a Linux device, users may be required to manually start the CrashPlan service after restarting the device.
  • On Windows devices, the CrashPlan service does not start if the user selects the default installation method (for everyone) but then navigates back in the installation wizard and changes to a per user installation. To correct this issue, uninstall the CrashPlan app and reinstall per user. 
  • Devices running Windows Server 2012 R2 do not upgrade to the CrashPlan app version 4.5.2 when installed per user. To use the CrashPlan app on Windows Server 2012 R2, use the default (for everyone) installation method.
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