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Code42 Support

Code42 Public Cloud Version 5.0

Applies to:
  • CrashPlan PRO
  • CrashPlan PROe
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

Version 5.0 of the Code42 public cloud is a major release that includes new features and a number of fixes and enhancements. Updates affect the following components:

  • Code42 platform (powers the Code42 public cloud)
  • Administration console
  • CrashPlan apps for Windows, OS X, and Linux (version 4.4)
  • Code42 API

Features

Windows User Profile Backup

The Code42 platform now supports user profile backup and integration with Microsoft's User State Migration Tool (USMT). User profile backup makes it easy to use CrashPlan to migrate system settings and application data to a new or upgraded user device.

Fixes And Enhancements

Code42 Platform

  • Corrects issue for users without web restore permissions in which an organization's web restore quota was incorrectly applied to push restores.
  • Email notifications about user licenses nearing expiration now direct administrators to view licensing details in the administration console.
  • Improves registration message for new CrashPlan PRO users.

Administration Console

  • Changes branding for enterprise customers from "CrashPlan PROe" to "Code42 CrashPlan."
  • Introduces Korean as a supported language.
  • Improvements to administration console translations.
  • Downloading the sample file to bulk add users no longer prompts to re-enter the username and password.
  • Corrects a rare issue in which changes made from Organizations > Action Menu > Device Backup Defaults may not save properly if changes were also made from Organizations > Action Menu > Edit.
  • The Device Overview, Users Overview, and Plans Overview pages now display correctly when accessed from the Safari browser in Private Mode.
  • Improves clarity of the CrashPlan PRO "Cancel Your Subscription" confirmation message on the Account Information page.
  • Corrects a minor cosmetic display issue in Settings > Device Backup > Backup > Frequency And Versions: when scrolling down, the sliders no longer partially display on top of the page footer.
  • Improvements to page layout when viewing the Devices > Action Menu > Edit > Network screen in a small browser window.

CrashPlan App

Version 4.4.0

  • Security updates.
  • Performance and stability improvements.
  • The minimum required Java version for the CrashPlan app is now 1.7.
  • On OS X, the minimum required version for the CrashPlan app is now version 10.7.5.
  • Improves performance of the real-time file watcher on Windows devices when renaming large numbers of files.
  • Corrects an issue on Windows devices introduced in version 4.3.0 in which the CrashPlan tray app (the CrashPlan icon in the notification area) is dimmed and disabled when the CrashPlan app is installed in a folder other than the default location.
  • Corrects an issue on OS X devices introduced in version 4.3.0 in which the CrashPlan uninstaller included in the .dmg could only uninstall CrashPlan one time. Now, the same uninstaller can be used more than once.

Maintenance Update 4.4.1

  • Critical security updates.
  • Corrects an issue in which upgrading to version 4.4.0 of the Windows CrashPlan app could cause logging on the device to stop.
  • Corrects an issue introduced in version 4.4.0 in which the CrashPlan menu bar did not open on devices running OS X version 10.7. 

Beginning on October 26, 2015, all CrashPlan apps that connect to the Code42 cloud received additional updates to version 4.4.1:

Announcing Mac OS X Version 10.6 Snow Leopard Retirement

With the release of version 4.4, Code42 is announcing retirement of support for Mac OS X v10.6 Snow Leopard. That means that, going forward, Code42 will no longer develop for, test, or maintain our products on Mac OS X Snow Leopard. New versions of our products released after September 2015 will not support Mac OS X Snow Leopard. Additionally, the End of Support date for Mac OS X Snow Leopard is scheduled for March 31, 2016.

For full details, please see Platform Retirement And End of Support For Mac OS X v10.6 Snow Leopard.

Code42 API

  • Users are no longer required to have administrator permissions to change their own archive password via the Code42 API.
  • The incAll input parameter of the Computer resource no longer produces an error when the search query returns multiple devices.
API Documentation Viewer
  • The examples in the BalancingCommand resource now correctly specify archiveGuid (instead of guid).
  • The ArchivePassword resource more clearly explains under what circumstances the current password is required.
  • The WebRestoreJob resource now indicates that the resource does not support starting a push restore job.

Maintenance Update 5.0.1

  • Critical security updates.
  • Stability and performance improvements. 
  • Corrects an issue in which an unmounted Network File System (NFS) on an OS X device could be automatically re-mounted by CrashPlan.

Known Issues

  • On Windows devices, if a file is locked and a copy is therefore backed up via VSS, some file metadata may not be backed up.
  • If the CrashPlan app is open when the upgrade to version 4.4 happens, the CrashPlan app closes and does not automatically reopen. You must manually reopen the CrashPlan app.
  • Installing per user on a Windows device does not create a CrashPlan app shortcut on the Desktop.
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