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Code42 Support

Code42 Public Cloud Version 4.3.0

Applies to:
  • CrashPlan for Small Business
  • CrashPlan PROe

Overview

Version 4.3.0 of the Code42 public cloud is a minor release that includes a number of fixes and enhancements. Updates affect the following components:

  • Code42 platform (powers the Code42 public cloud)
  • Administration console
  • CrashPlan apps for Windows, OS X, and Linux
  • Code42 API
Master Server Upgrade Required
Code42 cloud version 4.3.0 includes a planned security upgrade that requires all on-premises master servers connecting to the Code42 cloud to upgrade to version 3.6.3.2 or later.
If you have an on-premises master server using a version earlier than 3.6.3.2, your Code42 environment will not be able to connect to the Code42 cloud until you upgrade.

For more details, refer to the Code42 Public Cloud Version Policy or contact our Customer Champions​

CrashPlan Per-User Installation

The CrashPlan app can now be installed separately for each user account on Windows and OS X computers. When you install the CrashPlan app per user, each installation behaves as a separate device with its own settings, license, and backup archive.

This is only recommended for advanced users. Before installing the CrashPlan app per user, review these important considerations.

Fixes And Enhancements

Code42 Platform

  • Security updates.
  • Performance and stability improvements.
  • New custom metadata fields allow administrators to add reference information to devices, users, and organizations.
  • Corrects an issue introduced in version 4.1.7: administrators can now restore a user's backup archive to a device not owned by that user.
  • Previously deactivated CrashPlan devices can now resume backups and restore from provider storage destinations without administrator intervention or waiting for a node sync to occur.
  • Corrects an issue introduced in version 4.2.0: administrators can now reactivate a user that belongs to a previously deactivated organization.
  • Adds global exclusion for Windows devices to not back up files or folders ending with .tmp.
  • Administrator backup alert emails now include the computer name.
  • Users now receive both a warning email (after 3 days by default) and a second critical alert email (after 7 days by default) if a device is not backing up. (This corrects an issue introduced in version 4.1.6 in which some users only received the first email.)

Administration Console

  • Performance and stability improvements.
  • Streamlined administration console header.
  • Improvements to server-to-server sync processes.
  • In Settings > Organization > Quotas, the web restore limit fields now more clearly specify to which users the values apply.
  • Clicking Days Left from the Licensing section of the dashboard correctly routes you to the enhanced enterprise licensing interface.
  • Improvements to page layout when viewing the Organizations > Edit screen in a small browser window.
  • In the Users detail view, blocked devices are now indicated by the same red icon used to indicate blocked devices in the Device Overview.
  • Improvements to administration console translations.
  • All languages in the languages list now appear in their locale.
  • Improved performance when adding hundreds or thousands of users at once via an uploaded text file.
  • Corrects an issue introduced in version 4.2.0: the Reconnect button correctly reconnects users who were disconnected from the administration console, without the need to sign in again or manually refresh the page.
  • Child organizations that Inherit destination settings from parent are only able to offer the same destinations offered by the parent organization.
  • Corrects issue introduced in version 4.2.0 in which pushing and locking file exclusions for all operating systems incorrectly replaced any existing customized exclusions for an individual operating system.

CrashPlan

  • Security updates.
  • Performance and stability improvements.
  • The CrashPlan app now uses dynamic port selection when connecting to the Code42 cloud and computer destinations. If necessary, you can review our tutorial to identify the ports used by the CrashPlan app.
  • Corrects an issue that prevented users from restoring a previous version of a file from the CrashPlan web app when the filename contained an apostrophe.
  • Corrects an issue that prevented users from using the CrashPlan web app on OS X and Linux to restore files in a folder with restricted permissions.
  • Adds a filename exclusion for Windows devices to not back up files or folders ending with .tmp.
  • Corrects an issue introduced in 4.1.6 in which the critical backup alert email for a computer not backing up (sent after 7 days by default) would not always send. The warning backup alert email for a computer not backing up (sent after 3 days by default) was not impacted.
  • Corrects a rare issue introduced in version 4.2.0 in which the CrashPlan app installation could fail on a Windows device if Windows Firewall was disabled.

Code42 API

New Reporting Capabilities

The new DeviceBackupReport resource provides options for powerful reporting on devices.

  • One API call provides all of the most commonly needed information on devices, users, and orgs.
  • More efficient than making multiple API calls to separate resources.
  • Greater visibility into resource usage by devices and users.

New Custom Metadata Fields

The following Code42 API resources now have custom metadata fields that can be used for external references and descriptive notes:

  • Computer
  • Org
  • User

Fixes And Enhancements

  • Security updates.
  • Performance and stability improvements.
  • The File resource now supports deleting a file.
  • The File resource now supports moving a file.
  • Default boolean input parameters now set correctly for the following resources:
    • Computer
    • User
    • PlanSummary
  • The ArchiveMetadata resource decrypts paths for backup archives located in provider storage.
  • The path input parameter for the FileVersions resource now correctly appears in the API Documentation Viewer as a path parameter, not a query parameter.
  • The Archive resource now accepts the following query parameters, which had been removed in version 4.2.0:
    • targetComputerId
    • guid
  • The ColdStorage resource now accepts the following query parameters, and provides the following output values, which had been removed in version 4.2.0:
    • Query parameters:
      • values for the srtKey parameter
        • sourceUserName
        • sourceComputerName
    • Output values:
      • fcuId
      • sourceUserId
      • sourceUserFirstName
      • sourceUserLastName
      • sourceUserEmail
      • sourceComputerId
      • sourceComputerName
      • sourceComputerService

Maintenance Update 4.3.2

Version 4.3.2 contains important fixes for the Code42 cloud.

Fixes

  • Security updates.
  • Performance and stability improvements.
  • Improvements to server-to-server sync processes.

Maintenance Update 4.3.3

Version 4.3.3 enables provider storage compatibility for a small number of customers. No other fixes or enhancements are included. Our Customer Champions are working with affected customers.

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