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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

Code42 Support

Code42 Platform Version 5.1.2 Release Notes (From Or 4.3.5.x)

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.


Upgrading from version or 4.3.5.x to version 5.1.2 of the Code42 platform introduces many new features, fixes, and enhancements. Highlights include:

  • Important security updates
  • Improved server and client upgrade processes
  • Refreshed, modern Code42 CrashPlan app user interface that no longer requires a Java Virtual Machine (JVM)
  • Performance and time-saving features such as:
    • A Legal Hold web app
    • New CrashPlan device migration wizard and support for Microsoft's User State Migration Tool (USMT)
    • Significant performance improvements to LDAP sync
    • Ability to define device backup bandwidth based on time of day (on- and off-peak business hours)
    • A new Code42 server command to export a sanitized version of the database, which removes all sensitive information
  • New tools to monitor and manage user devices:

Security Updates

  • Improves server-to-server and server-to-client messaging security.
  • Resolves Java security issue.
  • Improves clickjacking protection.
  • Updates Groovy library for latest security fixes.
  • Improves password security.
  • Security improvements to the Code42 API.
  • Corrects a server issue in which a deactivated CrashPlan Android device could still access backed up files under certain circumstances.

New Features

Refreshed, Modern CrashPlan User Interface

Version 5.x of the Code42 CrashPlan app simplifies life for administrators and users with an overhauled user interface that makes it even easier to manage and use CrashPlan for backup and recovery. The new CrashPlan app also uses a natively precompiled Java service, which eliminates the need for a Java Virtual Machine (JVM) on each device. See Changes To The Code42 CrashPlan App In Version 5.x for complete details.

Improved Server And Client Upgrade Processes

The upgrade to version 5.1.2 is now possible in fewer steps than ever before. And, once your Code42 environment is on version 5.1.2, all future Code42 server upgrades will be much simpler.

In addition, the upgrade process for the CrashPlan app on Windows devices is greatly simplified and less error-prone than in the past. Previous CrashPlan app upgrades involved modifying the existing install. With 5.1.2, the upgrade process does a clean install, yet still retains all user settings.

LDAP Performance Improvements

Code42 environments using LDAP sync benefit from substantial performance improvements. In some cases, LDAP sync now completes in minutes instead of hours.

Windows User Profile Backup

The Code42 platform now supports user profile backup and integration with Microsoft's User State Migration Tool (USMT). User profile backup makes it easy to use CrashPlan to migrate system settings and application data to a new or upgraded user device.

CrashPlan App Replace Device Wizard

The CrashPlan app's new replace device wizard makes it even easier for users to transfer files and update settings from a previous device. When paired with our USMT feature, this greatly simplifies and speeds up device migration and refreshes.

Legal Hold

The Code42 Legal Hold web app allows legal teams to easily create and manage legal holds, place users (custodians) in your Code42 environment under a legal hold, and collect data from legal holds. For complete details, see Configuring A Legal Hold.

Schedule-Based Bandwidth Management

New scheduled sending limits allow administrators to specify different data transfer rates for peak and off-peak business hours. This helps ensure device backup activity does not slow down your network during the work day.

Enhanced Indexing And File Search

New indexing capabilities and an accompanying File Search web app allow administrators to search a user's backed up files based on file name, file content, and file metadata. This helps administrators and the security and legal teams determine if an employee accessed sensitive or confidential information.

Endpoint Monitoring

Endpoint monitoring leverages the CrashPlan app to monitor user devices for potential security problems or data leaks resulting from removable media, third-party cloud storage apps, unusual restore activity, and more. Administrators can view these events in real-time using the new Security web app.

Code42 Reporting Web App

The Code42 platform now features a Reporting web app, which enables administrators to easily search and view the backup status of users and devices. 

Database Sanitization

The Code42 server contains a new command to export a sanitized version of the database, which removes all sensitive information. This enables administrators to quickly and easily provide Code42 Customer Champions data for troubleshooting, without exposing any sensitive or personally-identifiable information. 

Improved Code42 App For Splunk

The Code42 app for Splunk version 2.1 introduces:

  • Support for new features in the Code42 server version 5.1, including file content pattern matching, file upload detection, and other endpoint detection events
  • Other enhancements for security and stability

Fixes And Enhancements

Upgrading from version or 4.3.5.x to 5.1.2 also includes numerous other fixes and enhancements to the Code42 platform, administration console, CrashPlan app, and Code42 API.

Code42 Platform

  • Critical security updates.
  • Performance and stability improvements.
  • CN-760 Significantly improves LDAP sync performance.
  • The minimum required Java version for the Code42 server is now 1.8.
  • Java is now bundled with the OS X Code42 server installer.
  • Corrects an issue in which the enterprise server could become unresponsive while balancing archives between store points on the same server.
  • Corrects an issue introduced in version in which the transaction recovery log could fail to properly recover enterprise server activity.
  • Corrects an issue in which enterprise server logs could be truncated during a server shutdown.
  • Improvements to server-to-server sync and balancing processes.
  • Email notifications about user licenses nearing expiration now direct administrators to view licensing details in the administration console.
  • Code42 servers that only have IPv6 addresses can now communicate with other Code42 servers that have hostnames with both IPv4 and IPv6 DNS records.
  • LDAP environments that also require the account password to access the CrashPlan app no longer generate a new login token every time the password is entered.
  • Corrects an issue that could cause balancing archives from a Windows storage server to a master server in the same destination to fail.
  • Improvements to server-to-server sync processes.
  • Corrects LinkedIn link in the footer of emails sent from the Code42 server.
  • In Code42 environments with more than one destination, devices can now back up normally to other destinations if the master server is offered as a destination but has no store points.
  • Corrects two issues introduced in versions 4.3.5 and for Code42 environments using LDAP sync in which users could be incorrectly deactivated if a case mismatch existed between the LDAP username and the Code42 username. (4.3.5.x to 5.1.2 upgrade only)

Administration Console

  • Corrects rare issue in which searching for a computer and selecting an item in the Plans section returned no results.
  • Corrects minor cosmetic display issue in Settings > Device Backup > Backup > Frequency And Versions: when scrolling down, the sliders no longer partially display on top of the page footer.
  • Improvements to administration console translations.
  • Introduces Korean as a new available locale.
  • The Device Overview, Users Overview, and Plans Overview now display correctly when accessing from the Safari browser in Private Mode.
  • Downloading the sample file to bulk add users no longer prompts to re-enter the username and password.
  • Improvements to page layout when viewing the Devices > action menu > Edit > Network screen in a small browser window.
  • Corrects rare issue in which changes made from Organizations > Action Menu > Device Backup Defaults may not save properly if changes were also made from Organizations > Action Menu > Edit.
  • Corrects issue introduced in version 4.3.0: the Logout link in the administration console of a storage server now properly logs the user out.
  • From the Organizations action menu, Show Deactivated is disabled if no organizations have been deactivated.
  • Improves accuracy of archive size reported in the Migrate Device Archives confirmation message.
  • The title of the Destinations > Balancing Activity screen displays correctly when there are no balancing activities listed.
  • Improved scrolling experience for organizations with many child organizations.
  • No longer able to select Local directory service when authentication method is LDAP.
  • Improved error messaging when attempting to move a store point to a new path before creating the directory.
  • Improved error messaging when an administrator attempts to perform a web restore from a provider destination.
  • From the Organizations Overview screen, clicking a value in the Backup Devices column now correctly only displays the devices in that organization.
  • Corrects issue introduced in version 4.3 in which attempting to sign in to a storage server’s administration console more than once could fail.
  • The CLI command <user email> code42 no longer generates an unnecessary warning message.
  • Configuring backup inclusions in the administration console to include :allusers now correctly applies the backup file selection to new users.
  • Improved Korean translations.
  • Improved performance when exporting and downloading a CSV file with a large dataset from the administration console.
  • Removes the Sign up for an account option from the administration console sign in screen.
  • Corrects an issue in which some users were unable to reset passwords via the administration console sign in screen when using Internet Explorer 10 or 11.
  • Corrects an issue introduced in version 4.2 in which Use default archive encryption setting did not stay locked when an administrator locked the setting.
  • When an administrator locks backup set settings in the administration console, the File Selection for the backup set now correctly displays a lock icon.
  • Selecting Print from an action menu now correctly prints all items when the list is longer than one page.
  • Moving a child organization to a different parent organization now more clearly indicates that the child organization does not inherit the Device Backup Default settings from the new parent organization. 
  • Organizations with multiple LDAP servers can now manually add users to the Code42 environment if one LDAP server is offline.
  • In provider storage environments, web restores are now included in the Restore column count on the Device Details screen.
  • Enabling archive key password security is no longer allowed from the administration console for users in organizations that use SSO. Instead, users are instructed to enable archive key password from the CrashPlan app. This prevents a known issue that could lead to the archive becoming inaccessible.
  • Corrects an issue in which the the web-enabled licensing store could switch to the local licensing screen.

CrashPlan App​

Version 4.5.2

  • Security updates.
  • Performance and stability improvements.
  • The minimum required Java version for the CrashPlan app is now 1.7.
  • Corrects issue introduced in version 4.3 of the Windows CrashPlan app in which the the CrashPlan Tray app (the CrashPlan icon in the notification area) is dimmed and disabled when the CrashPlan app is installed in a folder other than the default location.
  • Improvements to the upgrade process in the OS X CrashPlan app when applying upgrades that span multiple versions.​
  • Improvements to OS X CrashPlan app customization process: customizing the default.service.xml file is now honored by the installer.
  • Corrects rare issue that could prevent a user with two different computers backing up to a provider storage destination from being able to restore files from one computer to the other.
  • Enables upgrades for OS X devices using CrashPlan app version 3.7 installed to "run as user”.
  • CrashPlan apps installed per user that also use LDAP deferred passwords now start backing up automatically, without requiring the user to sign in first.
  • Corrects an issue in which some 4.3.x CrashPlan apps installed per user do not upgrade correctly.
  • After adopting a computer, CrashPlan now automatically updates the backup file selection to include the default backup file selection of the user's Organization. This ensures the new computer is protected. Like earlier versions of the CrashPlan app, the previous computer's file selection is also transferred as part of the adoption.
  • Improvements to the CrashPlan app upgrade process.
  • Windows users now have the ability to choose to restore files with original or current user permissions.
  • The default backup set name now displays correctly in the CrashPlan app when the device name is locked in the administration console.
  • Improvements to logging.
  • Corrects an issue for per user CrashPlan app installations in which the backup progress never reached 100% under certain circumstances.
  • The CrashPlan app now displays fewer confirmation dialogs when installing per user on Windows devices.
  • Improves logging when restoring files backed up from an OS X device to a Windows device.
  • CrashPlan apps installed per user that also use LDAP deferred passwords now start backing up automatically, without requiring the user to sign in first. 
  • When the CrashPlan app is installed per user in a non-default location on a Windows device, the CrashPlan tray app now opens correctly.
  • Fixes a rare issue in which archive maintenance might not finish properly if a new version of a file was created with a timestamp older than the previous most recent version. This typically occurred if the device's time and date were manually changed to a time in the past.
  • Fewer confirmation messages appear when uninstalling the Windows CrashPlan app.

Version 5.1.2 (also includes all fixes listed above for version 4.5.2)

  • The CLI command restart now correctly restarts the CrashPlan app if the app is installed per user.
  • Corrects issue introduced in version 4.3.0 when installing per user in which the backup completion percentage never reached 100%.
  • Corrects an issue on OS X devices introduced in version 4.3.0 in which the CrashPlan uninstaller included in the .dmg could only uninstall CrashPlan one time. Now, the same uninstaller can be used more than once.
  • Improved error messaging if the localhost entries in a device's hosts file do not point to the default loopback IP addresses.
  • Corrects issue in which some customized CrashPlan app installers allowed the user to edit the server address field, even when lockedAddress was set to true.
  • Corrects an issue in which an unmounted Network File System (NFS) on an OS X device could be automatically re-mounted by CrashPlan.
  • The CrashPlan app for OS X now uses a natively precompiled Java service, which does not require the Java Virtual Machine (JVM) to run.
  • Improvements to the CrashPlan app upgrade process on Windows devices.
  • Removes the need for users to accept a confirmation dialog when installing or uninstalling the Windows CrashPlan app under certain circumstances.
  • The CrashPlan app for Windows now uses a natively precompiled Java service, which does not require the Java Virtual Machine (JVM) to run.
  • The CrashPlan app can no longer be administered from another device (sometimes referred to as "headless" operation). CrashPlan can only be controlled directly from the device running the CrashPlan app, or from the administration console.
  • Improves compatibility for IPv6 literal hostnames.

Code42 API​

  • Users are no longer required to have administrator permissions to change their own archive password via the Code42 API.
  • The incAll input parameter of the Computer resource no longer produces an error when the search query returns multiple devices.
  • Administrators in hybrid storage environments can now use the ArchiveMetadata resource to access archive metadata in provider storage destinations.
API Documentation Viewer
  • The examples in the BalancingCommand resource now correctly specify archiveGuid (instead of guid).
  • The ArchivePassword resource more clearly explains under what circumstances the current password is required.
  • The WebRestoreJob resource now indicates that the resource does not support starting a push restore job.


The videos below summarize many of the new features introduced in versions 5.0 and 5.1.