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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

Code42 Support

User's Guide To Code42 CrashPlan App Version 5.0.x

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.


If you already use Code42 CrashPlan, then you’ll notice some big changes in version 5.0.x. This version introduces a new user experience, with the same reliable features you know and trust from earlier versions of CrashPlan. This article describes what’s changed in version 5.0.x of the CrashPlan app.

Code42 app version 5.x requires on-premises authority server
In order to upgrade to version 5.x of the Code42 app, you must have an on-premises authority server. If you use the Code42 cloud with hosted keys or CrashPlan for Small Business, then your Code42 apps will upgrade to the most recent version of 4.x instead.


CrashPlan 5.0.x introduces a Home view for quick access to CrashPlan's most-frequently-used functionality: ​

  • Downloading files: Click Get Files for any device on your account to browse, search, and download backed up files and file versions.
  • Viewing backup status: See at a glance whether backup is complete, in progress, paused, or needs attention.

CrashPlan Home

Get Files

You back up files so you can get them back when you need them. Formerly known as "restore," the Get Files interface in CrashPlan makes it easier than ever to view and download your backed up files.

File Browser

In version 5.0.x and later, a new file browser makes browsing and searching your backed up files feel a lot like looking for those files on the original device. In addition to being more intuitive, the new file browser offers quick access to a few useful features. Hover over a file for quick access to:

  • Download the file with default download options
  • View previously-backed up versions of the file

Get Files

Get Files Options

Like earlier versions of the CrashPlan app, you can tell CrashPlan where to download files, what to do with existing files that match that file's name, and how to handle its permissions. But in version 5.0.x, these options are easier to find and update.

After selecting the files you want to download, click Get Files. Your download options display automatically. If you update these options, CrashPlan remembers your preferences until you leave the Get Files browser.

Get Files Options

Default Download Location
Previously, downloaded files were saved to your Desktop by default. In version 5.0.x and later, files save to your Downloads folder by default.


Viewing your current and previous downloads is just one click away in the new CrashPlan app. Click Downloads in the upper-right corner to view and pause downloads, or open the folder containing the download.

Download files.png


In version 5.0.x of the CrashPlan app, the details for managing your backup are centralized into a single location. Click Details to view:

  • Real-time backup statistics
  • Detailed destination status information
  • File selection summary and details
  • Backup sets and settings



Many of the settings found in earlier versions of CrashPlan can now be found in Backup Set Settings and Device Preferences.

Backup Set Settings

You can access settings that control individual backup sets from the backup set. From Details, select the backup set settings button to view the backup set settings and control: 

  • Backup schedule 
  • File exclusions 
  • Destinations
  • Priority

Device Preferences

You can find settings that apply to all backup sets (like available destinations) or settings that apply to your whole device from Device Preferences. Select the arrow next to the name of your device and choose Device Preferences. From device preferences, you can: 

  • Add local destinations
  • Manage cloud destinations
  • Run maintenance to apply file selection and retention policy changes to a destination (setting was previously labeled Compact)
  • Manage bandwidth and network connections
  • Require a password to open the CrashPlan app 

Replacing A Device

Previously, the process of moving a device's backup from an existing device to a new or reformatted device was known as "adopting" that device. In version 5.0.x and later, this process is known as replacing a device.

Replace DeviceWindows Notification Area And OS X Menu Bar

The CrashPlan icon in your notification area (Windows) or menu bar (OS X) offers the same quick access to basic CrashPlan operations that it did in previous versions, but the icon has a new look too. To access these options, click the Code42 icon Code42 CrashPlan icon. If you do not see the Code42 icon, you can open the Code42 CrashPlan Tray (Windows) or launch the menu bar app from General preferences (OS X). 

Other Changes

  • Computer-to-computer backup, also known as inbound backup, is no longer supported. Computer destinations cannot be managed from the CrashPlan app. See our troubleshooting article for recommendations on disabling computer destinations.
  • The settings for managing backup frequency and versions are not currently available in the CrashPlan app. See our tutorial for step-by-step instructions on managing frequency and version settings from the administration console instead.
  • The settings for managing your account email and password are no longer in the CrashPlan app. You can manage your account settings on the web.
  • Several settings with limited usefulness to most users were removed from the CrashPlan app. These settings include advanced backup settings, the file verification scan schedule, controls for managing sending and receiving buffer size, and controls for TCP packet QoS. These settings can still be managed from the administration console. 
  • The CrashPlan app lets you control how much CPU it can use when you are both present and away. However, when the percent CPU is less than 10%, it can prevent your backup from completing. In version 5.0.x, CPU cannot be set to less than 10% for both present and away settings. The CrashPlan app will honor settings lower than 10% if they were previously configured.
  • On Windows, you can now choose to download files with either current or original permissions.