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Code42 Support

Administrator's Guide To Code42 CrashPlan App Version 5.0.x

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

In version 5.0.x, the CrashPlan app features a new user experience. To help users transition to this new interface, we created an article to introduce all end users to CrashPlan's new look. Additionally, this article describes what administrators should know about the CrashPlan app in version 5.0.x.

Considerations

This article describes how settings in the administration console relate to and impact the CrashPlan app in version 5.0.x. It is not intended as a guide to system requirements or upgrade considerations.

CrashPlan app version 5.x requires on-premises Master server
In order to upgrade to version 5.x of the CrashPlan app, you must have an on-premises master server. If you use the Code42 cloud with hosted keys or CrashPlan PRO, then your CrashPlan apps will upgrade to the most recent version of 4.x instead.

Start Backup

When you upgrade user devices to version 5.0.x, existing backup sets will continue backing up without intervention by you or your users. If your users add new devices, then backup will start based on the user's organization settings. 

Device Backup Settings And The CrashPlan App

Finding Device Backup Settings In The CrashPlan App

Starting in version 5.0.x, settings for backup in the CrashPlan app are arranged to improve usability. The most-frequently-accessed end user settings are available from the device's Details view. Settings that users need less frequently, like Network settings, are grouped under Device preferences.

Settings in the administration console have not been moved. Consequently, settings in the CrashPlan app no longer mirror their location in the administration console as closely as they did in earlier versions.

Managing Settings Removed From The CrashPlan App

Some advanced settings included in versions 4.x and earlier of the CrashPlan app were removed in version 5.0.x. Removed settings had limited utility for the majority of users and could cause unintended consequences.

The following settings were removed from the CrashPlan app:

  • File verification scan schedule
  • Frequency and versions
  • Advanced backup settings:
    • Data de-duplication
    • Compression
    • Encryption enabled
    • Watch file system in real-time
    • Back up open files

These settings can still be managed and updated from the administration console by both administrators and end users.

Locked Settings In The CrashPlan App

The administration console allows you to lock device backup settings in all versions of the CrashPlan app. However, the way locked settings display in the CrashPlan app depends on the app's version. In versions 4.x and earlier, locked settings always display to the user in read-only mode. In versions 5.0.x, locking behavior depends on the type of setting:

  • Backup Set Settings: Setting displays in read-only mode. A lock icon indicates that the user cannot modify the setting.
  • Device Preferences: Setting is hidden. If all settings on a tab are locked, then the tab does not display.

Locked settings in version 5.0.1 of the CrashPlan app

Backup Sets

In version 5.0.x, a user's ability to create backup sets is enabled by default. To prevent users from creating backup sets, you can lock backup sets from the administration console.

Inbound Backup Support

Computer-to-computer backup, also known as inbound backup, is not supported in version 5.0.x of the CrashPlan app. If users previously configured computer-to-computer backup in version 4.x and earlier of the CrashPlan app, and the CrashPlan app upgrades to version 5.0.x, they can no longer manage the settings for these backups.

End users or administrators can disable inbound backup destinations from the administration console. Additionally, administrators can revoke access to account destinations.

Troubleshooting The CrashPlan App

The History and Command Line tools help with troubleshooting the CrashPlan app. In version 5.0.x, the method for accessing these tools depends on the device's operating system:

  • History:
    • Windows: Tools > History
    • OS X: Window > History
  • Command line:
    • Windows: Ctrl+Shift+C
    • OS X: Option+Command+C

For guidance on troubleshooting specific issues in the CrashPlan app, see our troubleshooting guide.