Who is this article for?
CrashPlan for Enterprise, no.
Code42 for Enterprise, yes.
CrashPlan for Small Business, yes.
In version 5.0.x, the CrashPlan app features a new user experience. To help users transition to this new interface, we created an article to introduce all end users to CrashPlan's new look. Additionally, this article describes what administrators should know about the CrashPlan app in version 5.0.x.
This article describes how settings in the administration console relate to and impact the CrashPlan app in version 5.0.x. It is not intended as a guide to system requirements or upgrade considerations.
In order to upgrade to version 5.x of the Code42 app, you must have an on-premises authority server. If you use the Code42 cloud with hosted keys or CrashPlan for Small Business, then your Code42 apps will upgrade to the most recent version of 4.x instead.
When you upgrade user devices to version 5.0.x, existing backup sets will continue backing up without intervention by you or your users. If your users add new devices, then backup will start based on the user's organization settings.
- Backup starts automatically: Like versions 4.x and earlier, if the organization's device backup settings include a default file selection and at least one destination configured to auto-start, then backup starts immediately upon signing into the CrashPlan app.
- Backup does not start automatically: If the organization's device backup settings do not include a default file selection and at least one destination configured to auto start, then upon signing into the CrashPlan app, users are prompted to finish creating their backup set.
Device Backup Settings And The CrashPlan App
Finding Device Backup Settings In The CrashPlan App
Starting in version 5.0.x, settings for backup in the CrashPlan app are arranged to improve usability. The most-frequently-accessed end user settings are available from the device's Details view. Settings that users need less frequently, like Network settings, are grouped under Device preferences.
Settings in the administration console have not been moved. Consequently, settings in the CrashPlan app no longer mirror their location in the administration console as closely as they did in earlier versions.
Managing Settings Removed From The CrashPlan App
Some advanced settings included in versions 4.x and earlier of the CrashPlan app were removed in version 5.0.x. Removed settings had limited utility for the majority of users and could cause unintended consequences.
The following settings were removed from the CrashPlan app:
- File verification scan schedule
- Frequency and versions
- Advanced backup settings:
- Data de-duplication
- Encryption enabled
- Watch file system in real-time
- Back up open files
These settings can still be managed and updated from the administration console by both administrators and end users.
Locked Settings In The CrashPlan App
The administration console allows you to lock device backup settings in all versions of the CrashPlan app. However, the way locked settings display in the CrashPlan app depends on the app's version. In versions 4.x and earlier, locked settings always display to the user in read-only mode. In versions 5.0.x, locking behavior depends on the type of setting:
- Backup Set Settings: Setting displays in read-only mode. A lock icon indicates that the user cannot modify the setting.
- Device Preferences: Setting is hidden. If all settings on a tab are locked, then the tab does not display.
Inbound Backup Support
Computer-to-computer backup, also known as inbound backup, is not supported in version 5.0.x of the CrashPlan app. If users previously configured computer-to-computer backup in version 4.x and earlier of the CrashPlan app, and the CrashPlan app upgrades to version 5.0.x, they can no longer manage the settings for these backups.
Troubleshooting The CrashPlan App
The History and Command Line tools help with troubleshooting the CrashPlan app. In version 5.0.x, the method for accessing these tools depends on the device's operating system:
- Windows: Tools > History
- OS X: Window > History
- Command line:
- Windows: Ctrl+Shift+C
- OS X: Option+Command+C
For guidance on troubleshooting specific issues in the CrashPlan app, see our troubleshooting guide.