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Code42 Support

Code42 Platform Version 5.0

Applies to:
  • CrashPlan PROe
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

Version 5.0 of the Code42 platform contains a number of new features, as well as fixes and enhancements. Highlights include:

  • Refreshed, modern CrashPlan app user interface.
  • A new web app to create and manage legal holds.
  • Support for Windows user profile backup and integration with Microsoft's User State Migration Tool (USMT).
  • Code42 Security Tools beta features that enable endpoint detection, file search, and cloud service monitoring.

Updated Components

The following components have been updated in version 5.0:

  • Code42 server for private cloud environments
  • CrashPlan apps for Windows, OS X, and Linux
  • Code42 API

To upgrade your Code42 environment, see our upgrade instructions.

Features

Refreshed, Modern CrashPlan User Interface

Version 5.0 of the Code42 CrashPlan app simplifies life for administrators and users with an overhauled user interface which makes it even easier to manage and use CrashPlan for backup and recovery. See Changes To The Code42 CrashPlan App In Version 5.0.1 for complete details.

Code42 CrashPlan App Version 5.0.1

Windows User Profile Backup

The Code42 platform now supports user profile backup and integration with Microsoft's User State Migration Tool (USMT). User profile backup makes it easy to use CrashPlan to migrate system settings and application data to a new or upgraded user device.

Legal Hold

The Code42 Legal Hold web app allows legal teams to easily create and manage legal holds, place users (custodians) in your Code42 environment under a legal hold, and collect data from legal holds. For complete details, see Configuring A Legal Hold.

Code42 Legal Hold Web App

Fixes And Enhancements

Code42 Platform

  • Critical security updates.
  • Performance and stability improvements.
  • The minimum required Java version for the Code42 server is now 1.7.
  • Improvements to server-to-server sync and balancing processes.
  • Email notifications about user licenses nearing expiration now direct administrators to view licensing details in the administration console.
  • Improves registration message for new CrashPlan for Small Business users.
  • Code42 servers that only have IPv6 addresses can now communicate with other Code42 servers that have hostnames with both IPv4 and IPv6 DNS records.
  • LDAP environments that also require the account password to access the CrashPlan app no longer generate a new login token every time the password is entered.

Administration Console

  • Corrects rare issue in which searching for a computer and selecting an item in the Plans section returned no results.
  • On the Account Information page, improves clarity of the CrashPlan for Small Business "Cancel Your Subscription" confirmation message.
  • Corrects minor cosmetic display issue in Settings > Device Backup > Backup > Frequency And Versions: when scrolling down, the sliders no longer partially display on top of the page footer.
  • Improvements to administration console translations.
  • Introduces Korean as a new available locale.
  • The Device Overview, Users Overview, and Plans Overview now display correctly when accessing from the Safari browser in Private Mode.
  • Downloading the sample file to bulk add users no longer prompts to re-enter the username and password.
  • Improvements to page layout when viewing the Devices > action menu > Edit > Network screen in a small browser window.
  • Corrects rare issue in which changes made from Organizations > Action Menu > Device Backup Defaults may not save properly if changes were also made from Organizations > Action Menu > Edit.
  • Corrects issue introduced in version 4.3.0: the Logout link in the administration console of a storage server now properly logs the user out.
  • From the Organizations action menu, Show Deactivated is disabled if no organizations have been deactivated.
  • Improves accuracy of archive size reported in the Migrate Device Archives confirmation message.
  • The title of the Destinations > Balancing Activity screen displays correctly when there are no balancing activities listed.
  • Improved scrolling experience for organizations with many child organizations.
  • No longer able to select Local directory service when authentication method is LDAP.
  • Improved error messaging when attempting to move a store point to a new path before creating the directory.
  • Improved error messaging when an administrator attempts to perform a web restore from a provider destination.
  • From the Organizations Overview screen, clicking a value in the Backup Devices column now correctly only displays the devices in that organization.
  • Corrects issue introduced in version 4.3 in which attempting to sign in to a storage server’s administration console more than once could fail.
  • The CLI command test.email <user email> code42 no longer generates an unnecessary warning message.

CrashPlan

Code42 platform version 5.0.1 is bundled with both version 4.4.1 and 5.0.1 of the CrashPlan app.

Code42 app version 5.x requires on-premises Authority server
In order to upgrade to version 5.x of the Code42 app, you must have an on-premises authority server. If you use the Code42 cloud with hosted keys or CrashPlan for Small Business (previously CrashPlan PRO), then your Code42 apps will upgrade to the most recent version of 4.x instead.

Version 4.4.1

  • Security updates.
  • Performance and stability improvements.
  • The minimum required Java version for the CrashPlan app is now 1.7.
  • Corrects issue introduced in version 4.3 of the Windows CrashPlan app in which the the CrashPlan Tray app (the CrashPlan icon in the notification area) is dimmed and disabled when the CrashPlan app is installed in a folder other than the default location.
  • Improvements to the upgrade process in the OS X CrashPlan app when applying upgrades that span multiple versions.​
  • Improvements to OS X CrashPlan app customization process: customizing the default.service.xml file is now honored by the installer.
  • Corrects rare issue that could prevent a user with two different computers backing up to a provider storage destination from being able to restore files from one computer to the other.

Version 5.0.1​ (also includes all fixes listed above for version 4.4.1)

  • The CLI command restart now correctly restarts the CrashPlan app if the app is installed per user.
  • Corrects issue introduced in version 4.3.0 when installing per user in which the backup completion percentage never reached 100%.
  • Corrects an issue on OS X devices introduced in version 4.3.0 in which the CrashPlan uninstaller included in the .dmg could only uninstall CrashPlan one time. Now, the same uninstaller can be used more than once.
  • Improved error messaging if the localhost entries in a device's hosts file do not point to the default loopback IP addresses.
  • Corrects issue in which some customized CrashPlan app installers allowed the user to edit the server address field, even when lockedAddress was set to true.
  • Corrects an issue in which an unmounted Network File System (NFS) on an OS X device could be automatically re-mounted by CrashPlan.
  • The CrashPlan app for OS X now uses a natively precompiled Java service, which does not require the Java Virtual Machine (JVM) to run.
CrashPlan App Modifications Not Supported In Version 5.0.x
If you have modified the CrashPlan app's text or images, these modifications are lost when you upgrade from version 4.x to version 5.0.x of the CrashPlan app.

SharePlan

  • Improves ability to upload very large files via the SharePlan web app.
  • Deactivated SharePlan archives are now visible in Cold Storage.
  • Corrects issue introduced in version 4.3.2 in which some shared links could not be redeemed.

Code42 API​

  • Users are no longer required to have administrator permissions to change their own archive password via the Code42 API.
  • The incAll input parameter of the Computer resource no longer produces an error when the search query returns multiple devices.
  • Administrators in hybrid storage environments can now use the ArchiveMetadata resource to access archive metadata in provider storage destinations.
API Documentation Viewer
  • The examples in the BalancingCommand resource now correctly specify archiveGuid (instead of guid).
  • The ArchivePassword resource more clearly explains under what circumstances the current password is required.
  • The WebRestoreJob resource now indicates that the resource does not support starting a push restore job.

Version Compatibility

Code42 platform version 5.0.1 is compatible with the following components.

Component Compatible Versions
Code42 server 5.0.1
Code42 app
  • Windows and Mac:
    • 5.0.1*
    • 4.4.1*
    • 4.3.4
  • Linux:
    • 4.4.1*
    • 4.3.4
CrashPlan mobile app
  • Android:
    • 4.2.1
    • 4.2.0
  • iOS: 4.2.0
SharePlan app
  • Windows: 
    • 4.2.0*
  • Mac: 
    • 4.3.0*
    • 4.2.0
SharePlan mobile app
  • Android: 4.2.1*
  • iOS: 4.3.1*

* Indicates this version is bundled with Code42 platform version 5.0.1

Maintenance Update 5.0.3

We recommend upgrading all Code42 environments running version 5.0.2 or earlier to version 5.0.3.

Fixes

Version 5.0.3 contains the following fixes for Code42 environments running version 5.0.2. If you are upgrading from an earlier version, see the complete list of features, fixes, and enhancements introduced in version 5.0.

  • Performance and stability improvements.
  • Improvements to the CrashPlan app upgrade process on Windows devices.
  • Corrects an issue introduced in version 5.0.2 for Code42 environments using LDAP sync in which users could be incorrectly deactivated if a case mismatch existed between the LDAP username and the Code42 username.
  • Significantly improves LDAP sync performance.
  • Corrects a connectivity issue introduced in version 5.0.1 for provider storage environments that prevented some on-premises master servers from communicating with the Code42 cloud destination.
  • Corrects an issue in which the Code42 server could become unresponsive while balancing archives between store points on the same server.
  • Corrects an issue introduced in version 4.3.4.1 in which the transaction recovery log could fail to properly recover Code42 server activity.
  • Corrects an issue in which Code42 server logs could be truncated during a server shutdown.
  • Removes the need for users to accept a confirmation dialog when installing or uninstalling the Windows CrashPlan app under certain circumstances.
  • CrashPlan apps installed per user that also use LDAP deferred passwords now start backing up automatically, without requiring the user to sign in first.
  • Enables upgrades for OS X devices using CrashPlan app version 3.7 installed to "run as user.”
  • Upgrading the CrashPlan app from version 4.4.1 to 5.x no longer removes the CrashPlan app logs from the device.
  • Corrects an issue introduced in version 4.4.1 of the CrashPlan app for devices using OS X v10.8.5 in which the device's system.log could be filled with errors from the CrashPlan service.
  • Corrects an issue in which some 4.3.x CrashPlan apps installed per user do not upgrade correctly.
  • The files required to upgrade the CrashPlan app from version 4.4.x to 5.0.x are now bundled with new installations of the Code42 server. In versions 5.0.1 and 5.0.2, administrators needed to manually download the upgrade files.

Version Compatibility

Code42 server version 5.0.3 is compatible with the following components.

Component Compatible Versions
Code42 app
  • Windows and Mac:
    • 5.0.3*
    • 5.0.2
    • 5.0.1
    • 4.4.3*
    • 4.4.2
    • 4.4.1
    • 4.3.5
    • 4.3.4
  • Linux:
    • 4.4.3*
    • 4.4.2
    • 4.4.1
    • 4.3.5
    • 4.3.4
CrashPlan mobile app
  • Android:
    • 4.2.1
    • 4.2.0
  • iOS: 4.2.0
SharePlan app
  • Windows:
    • 4.2.0*
  • Mac:
    • 4.3.0*
    • 4.2.0
SharePlan mobile app
  • Android: 4.2.1*
  • iOS: 4.3.1*

* Indicates this version is bundled with Code42 server version 5.0.3

All storage servers in your Code42 environment must use the same Code42 server software version as your authority server. 

Known Issues

  • If you modified the CrashPlan app's text or images in version 4.2.x or earlier, there is a known issue that causes these modifications to be lost on Windows devices that upgrade to version 4.4.3 of the CrashPlan app. If possible, we recommend waiting to upgrade Windows devices in your Code42 environment until this is corrected in a future release.
  • Backing up to account devices (computer-to-computer backup) is not supported in version 5.0.1 of the CrashPlan app. If you have existing devices with computer-to-computer backups that were configured in version 4.4 or earlier of the CrashPlan app, see Disabling Computer-To-Computer Backup for complete details.
  • If the IP address of a Code42 server changes, entering https://localhost:4285 or http://localhost:4280 in the Code42 server’s web browser no longer redirects to the administration console. To access the administration console, you must enter the full URL, such as https://localhost:4285/console/
  • After upgrading from version 4.x to 5.x of the CrashPlan app, the user must manually sign in the first time the app is opened.
  • On Windows devices, if the CrashPlan app version 5.0.1 is installed per user, launching the CrashPlan app from the CrashPlan tray app may result in an “unable to connect to background service” error message. If this occurs, users can launch the CrashPlan app from the Windows Start Menu.
  • The CrashPlan app version 5.0.1 only supports standard archive encryption. Devices using upgraded security (archive key password or custom key) can only upgrade to version 4.4.1.
  • On Windows devices, if a file is locked and a copy is therefore backed up via VSS, some file metadata may not be backed up.
  • If the CrashPlan app is open when the upgrade to version 4.4.1 happens, the CrashPlan app closes and does not automatically reopen. You must manually reopen the CrashPlan app.
  • Installing per user on a Windows device does not create a CrashPlan app shortcut on the Desktop.
  • The CrashPlan app must be installed in the default location when installing per user on a Windows device.
  • In the CrashPlan app version 5.0, the replace device screen incorrectly displays the same Last Activity time and date for all devices.
  • If an organization contains a colon in its name, administrators cannot view the archives in cold storage for that organization. To view the archives in cold storage, remove all colons from the organization's name (including from the "deactivated" time stamp, if applicable).
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