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Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

Code42 Support

CrashPlan For Business Version 3.2.1 PROe

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.


With the release of CrashPlan PROe 3 come a lot of exciting changes. This is a major update and a big leap forward for administrators. There's a fully redesigned admin console featuring real-time stats and numerous usability improvements; automatic data balancing for improved and simpler storage management; better control over when and where backups are allowed to occur; support for multiple LDAP servers, mobile file access, and more! Whether you're managing backups for 5 users or 50,000+ users, you'll find tools and features throughout the software that make your life as a backup administrator easier.

We've also changed our version numbering from our previous date-based system to the conventional software numbering: major version.minor version.revision. Read more about software releases here.

Please visit our Software Upgrades page for full details on upgrading previous versions of CrashPlan PROe to


Completely New Admin Console

The dramatically redesigned admin console leverages newer web technologies like HTML 5 and reflects a deeper understanding of how backup administrators use the admin console. What we heard from administrators is that after initial configuration is complete, they use the admin console primarily to view and check on status of devices and users and spend much less time editing. With that in mind, the admin console has taken on a user and device-centric design and we made sure the information you're looking for is just a click away. The new admin console was also designed to look great on tablet devices.

  • Real-time statistics: Data and graphs (and there are plenty of them!) display in real-time, with no waiting for reports to run. In addition to global status of all the organizations in your environment, you can drill down to individual organizations, users and device details, each with charts and graphs that tell you what you need to know at a glance.
  • Clickable alert status indicators: Click alert items when in list view to display additional details.
  • Filters for alerts: User list views allow you to filter for alerts, deactivated users, invited users and admin users. Device list views allow you to filter for alerts and deactivated devices.
  • Maps: Maps display the approximate location of users' devices.
  • Print list views: The action menu of all list views features a Print command, providing printer-friendly versions of the selected list's data.
  • Smart Search: Looking for someone or something? Just start typing in the admin console's Smart Search box and choose from the list of matching results that appear as your type. Smart Search can search for Servers, Store Points, Orgs, Users or Devices.
  • Export lists of users and devices: The action menu's Export command lets you export list view data to CSV format for import into spreadsheets or other CSV-friendly software.
  • Welcome wizard: New admins can get started faster with a welcome wizard that steps through user creation and your first backup. Or if you're a long-time user and already know what to do, simply dismiss the wizard and it won't bother you again.
  • Keyboard shortcuts: Keyboard shortcuts make quick work of navigating the admin console, allowing you to manage your backup environment without using your mouse. Type / to search, type . to open the action menu, or type ? to display the list of PROe's keyboard shortcuts.
  • Tool tips: Not sure what does what? Hover over that part of the admin console to display more information about that particular field or option.
  • Help links: Need more help? Click the Help button to display documentation that explains each of the specific options and fields on the displayed screen or sheet.
  • More API tools for enhanced integration: The entire dashboard was built using our new REST API and anything you see in the dashboard is available for you to use in your enterprise reporting and integration initiatives.
  • Send logs: Automatically attach log files to an existing support request via the Send Logs feature. You can send client logs (on the Device action menu) or server logs (on the Settings > Server action menu). Send Logs assembles the necessary files, zips them and attaches them to the existing ticket number you provide.
  • Installer wizard: Start up this script and respond to the prompts to pre-populate the installer and add co-branding information.
  • Restore to device: Admins (with the proper permission) can now initiate a restore to a specific device right from the admin console.
  • New ways to add users: In addition to push installs and adding users one at time, there are now two new ways to add users to your backup environment.
    • Invite users: You now have the option to send invitations to specific user email addresses for self-service installations. The invite email contains instructions for downloading, installing and initiating backup.
    • Import: You can now add users in bulk by importing an email list via text file.
  • Choice of theme: Choose between a light theme or a dark theme to suit your personal preference and the lighting in your workspace.
  • New admin file exclusions: /var/log/lastlog, /var/log/btmp, /var/log/wtmp

Destinations and Data Balancing

We've added new top-layer to the storage hierarchy called destinations, which enables easier scaling. A destination is a grouping of servers and store points at a single data center or on a single LAN. Destinations contain servers and servers contain store points. Has a server run out of space? No problem. Just add another storage server to the destination and CrashPlan PROe takes care of the rest. Users back up to destinations and never see details about servers or store points. All users backing up to the servers within the destination see the destination name, for example “Minneapolis Data Center”, regardless of which server or store point they are assigned.

Another major cornerstone of this release is our revolutionary new data balancing functionality. CrashPlan PROe can now automatically balance free disk space across all storage within a destination. Just add new hardware as your storage needs grow and CrashPlan PROe automatically distributes backup archives and evens out free space among all storage at the destination.

For Users

Admins aren't the only ones who will see improvements in their backup experience. End-users will have more control when and how backup take place. Dealing with a reformatted hard drive or a new computer just got easier too with the adopt feature. And Mac users now have a menu bar application.

  • Customizable backup sets: Backup sets let you send different groups of files to different destinations and/or with different backup settings. Users now have more choices about where and how backups take place. For example, users can back up their critical business documents every 15 minutes to the company's offsite destination for secure disaster recovery and back up VMs every hour to local folder destinations for rapid restores.
  • Ability to limit backup bandwidth over the LAN in addition the WAN.
  • Automatically pause backups when your battery is running low: The desktop can be configured to pause backup when your laptop's battery drains to a specified level. Backup resumes when you plug in or when your battery fills above the specified threshold.
  • Windows & Mac users: Automatically pause backups over selected networks or interfaces: You now have the option to automatically pause backups when you are on specific wireless networks or prevent backup when connected via specific network interfaces (e.g. your 3G card).
  • Adopt a computer: Restore or port a device ID (GUID) using the adopt feature. When you adopt a device, the new installation or device takes on the backup archives, backup file selection and backup settings of the original device or installation. This means backup doesn't start over and there's no reconfiguring of settings. Adopt also cleans up afterwards by deactivating the device ID that was created upon install, so the user account doesn't contain an extra, unused device.
  • Secure file access from mobile devices: Download, view and share files backed up with CrashPlan PROe from any mobile device. Downloaded files are instantly available on your device, even when you're offline. One-Touch Update makes it easy to get the latest version of all your downloaded files. PROe Mobile is supported on iOS, Android, and Windows Phone devices.
  • Mac users: Menu bar icon and controls: The desktop now has a menu bar that displays backup status and provides quick access to pause backup.
  • Restore with original permissions: This new desktop restore option is extremely helpful when you are restoring files from one device to another. You can choose to retain the original system user as owner of the files or restore using the permissions of the system user performing the restore.
  • Setting up a backup to an attached drive no longer redirects to the local install path of CrashPlan.
  • QoS (TCP packet TOS) now supports custom DSCP.
  • Attaching an archive no longer adversely affects existing archive.

Introducing PROe Mobile

PROe Mobile is now available for iOS, Android and Windows Phone devices. Easily access your files on-the-go with the PROe secure file retrieval app. PROe Mobile supports all CrashPlan encryption key security options, providing secure mobile file access for all users. Download, view and share files backed up with CrashPlan PROe from any mobile device. Downloaded files are instantly available on your device, even when you're offline. Best of all, One-Touch Update makes it easy to get the latest version of all your downloaded files.

  • Anywhere, anytime: Access and download backed up files and folders from any of your computers running CrashPlan PROe no matter where you are.
  • Easy to use: Browse through files and folders just like on your computer. Simply touch a file to download; touch additional files to place them in the download queue.
  • Convenience at hand: View downloaded files right within the app, or open them in another compatible app, then share via email.
  • Always up-to-date: One-Touch Update makes it easy to get the latest version of downloaded files by notifying you when a newer version of a file has been backed up.

LDAP and Security

The LDAP configuration screens have been redesigned to simplify and streamline the LDAP configuration process.

  • Build and customize user roles: If you have specific users who need specific permissions, you can create your roles and add or remove permissions as you like. The Roles screen transparently displays each specific permission assigned to each role, even the default roles, so you can see exactly what users have permission to view, edit or do.
  • Multiple LDAP server support: Configure different LDAP servers per org or configure multiple LDAP servers for failover purposes. Do you have multiple forests in your Active Directory environment? PROe 3 can handle those configurations, too.
  • Connection and Bind test tools: The LDAP configuration screen automatically tests the connection to the LDAP server and the Bind to assist with configuration.
  • LDAP configuration now supports Javascript: LDAP configuration now uses Javascript to place users into organizations at time of registration and to define active users.
  • Automatically assign user roles based on LDAP information: Use Javascript to assign specific roles to users based on information stored in the user's LDAP entry. For example, assign all users in the Admin OU the Org Admin role.
  • Simulate LDAP sync: View LDAP synchronization results before actually performing the synchronization via the Simulate Sync command.
  • LDAP sync safety check: There is now a safety check in place to prevent the LDAP sync from deactivating a large percentage of your users. This is useful in cases where, for example, a configuration change on the LDAP server prevents CrashPlan PROe from locating your users.
  • RADIUS support: Does your organization use RADIUS two factor authentication? Now you can integrate CrashPlan PROe with your RADIUS infrastructure.
  • Upgraded TLS-based communication transport

June 7, 2012 Update

Upgrade Files

New upgrade files were posted on June 7, 2012. The new upgrade files correct the following issues specifically related to the upgrade process and contain no new functionality or general bug fixes. Version number remains Fixes included in the new upgrade files:

  • Invalid LDAP configuration information from 3.8.2010.2 no longer carries over to
  • Invalid destination entries from 3.8.2010.2 no longer carry over to
  • The Storage server upgrade process now correctly handles specific situations when users were previously moved
  • The Storage server upgrade process requires that Storage servers connect with the Master immediately following the upgrade. We added a connectivity check that shuts down the upgraded Storage server's PROe Server service if connection to the Master is not available immediately after upgrade. You can safely start the PROe Server service to complete the upgrade once connectivity to the Master is available.
  • Corrected issue during the Storage server conversion process that would cause the Storage server upgrade to fail in specific scenarios

If your environment was successfully upgraded to prior to June 7, 2012, take no action. The new upgrade files should be applied only to servers running 3.8.2010.2.


New installers were also posted on June 7. The new installers correct the following issue:

  • Creating a Storage server from a fresh installation no longer fails with an error (view resolution)

Security & Maintenance Update

Version is a server-side only patch that corrects some issues found in This update includes general modifications to the upgrade process for specific scenarios and admin console UI cleanup, plus the following fixes:

  • Logging improvements
  • Solaris installer scripts now have the executable permission
  • User invite email link now redirects to the proper page
  • Better handling of PartialResultException LDAP result
  • Better handling of networking changes in certain network conditions
  • Now able to change a user's data password (448-bit encryption + password) from the admin console
  • External mail server configurations are preserved through the upgrade
  • Restore popover now remains open during restore from admin console on IE
  • Windows servers now report correct free disk space value
  • no longer errors out on Mac
  • Hosted organizations now have ”-hosted-” appended to the org name (no longer indented)
  • Able to lock backup set configuration in all situations from the organization level
  • Windows-specific web security updates
  • Google Analytics code removed from html files
  • Network throttling controls now correctly accept custom values
  • Correctly imports text file when adding users via file upload
  • Improved loading of console sign in page

Security and Maintenance Update

Version is a server-side only patch that corrects some issues found in 3.2.1.

Issues corrected:

  • Link sent in the 'invite users by email' message updated
  • Text file for adding users in bulk parsed correctly
  • Alert count for system alerts displayed correctly
  • Device version settings: slider now consistently displays the correct value
  • Able to set a custom value for WAN/LAN bandwidth throttling
  • When setting the admin password during first login to the admin console, there is immediate feedback when the password fields do not match
  • Installers created with succeed in auto-registration situations
  • Security updates
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