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Code42 Support

Code42 on-premises server and app release notes | Version 6.8

Applies to:
  • Code42 for Enterprise


Version 6.8 includes new features and a number of fixes and enhancements.

Highlights include:

  • Code42 app usability improvements
  • Simplified controls to disable web restore
  • Control user ability to pause backups 
  • Endpoint monitoring support for Box Drive on Macs
  • NIST-compliant archive encryption
  • Support for user device hostnames, in addition to the existing device name
  • Code42 app uninstall prevention

Updated components

Version 6.8 includes updates to the following components for on-premises Code42 environments:

  • Code42 server
  • Code42 administration console
  • Code42 API
  • Code42 apps for Windows, OS X, and Linux

To upgrade your Code42 environment, see our upgrade instructions.


Code42 app usability improvements

Requires Code42 app version 6.8.4

  • The Get Files button is now labeled Restore Files, which matches the terminology used in the administration console and in previous versions of the Code42 app. 
  • Adds a permanent Settings link to the top-right of the app. Previously, the Settings link only appeared on the Device Details screen. 
  • Settings for individual backup sets are now included in a new tab on the main Settings/Device Preferences screen. 
  • The Home screen now displays device details for this device, instead of a list of devices. Previously, viewing the Device Details screen required the user to click Details next to the device name. This makes it easier to view relevant information about the device backup by showing it automatically upon opening the app. 
  • For users with multiple devices, clicking the Restore Files button now prompts users to select a device to restore from. Previously, restoring files from a different device required users to first select that device from the Home screen. 
  • The option to pause backups now appears as a link in the upper right of the app. Previously, the pause option appeared next to each backup destination.
  • The backup progress indicator in both the app and the menu bar now displays the filename and completion percentage for the file currently being backed up. 

Simplified controls to disable web restore

Introduces the ability for administrators to enable or disable web restores for each organization or as a global setting without requiring custom user roles. 

Control user ability to pause backups

Requires Code42 app version 6.8.4

Introduces a new Pausing Controls section in the administration console. This enables administrators to prevent users from pausing backups via the Code42 app. This helps ensure Code42 is always protecting your data. 

Auto-start backups for users with local authentication

Requires Code42 app version 6.8.4

Administrators can now use Code42 deployment policies to configure automatic user registration when using local authentication. This means Code42 environments without an external identity management solution can now silently install the Code42 app on user devices and start backups automatically. 

Endpoint monitoring support for Box Drive on Macs

Requires Code42 app version 6.8.4

In addition to Code42's existing file exfiltration detection for Box Sync, Box Drive activity on Mac devices is now also monitored. 

NIST-compliant archive encryption

Requires Code42 app version 6.8.4

On Windows and Mac devices, the Code42 app now uses a FIPS 140-2 certified encryption module to encrypt and decrypt file contents and filepaths for user device backups. This meets NIST 800-171 SC-13 control requirements. (To ensure FIPS compliance on Windows, you must also enable "FIPS mode" for the device. See Enable FIPS mode on Windows devices for more details.) 

User device hostname

Requires Code42 app version 6.8.4

The administration console now displays a device's hostname in addition to its device name. The hostname is the name of the device as reported by the device's operating system. Unlike the existing device name field, hostname is a static device property that cannot be edited by Code42 users. 

Code42 app uninstall prevention

Requires Code42 app version 6.8.4

Administrators can now set an optional property on Windows devices that prevents users from uninstalling the Code42 app from the the Start menu and the Add/remove programs section of the Control Panel. This helps to better secure the information on user devices by ensuring that Code42 backup and file exfiltration detection are always running. 

Fixes and enhancements

Code42 server and administration console

  • Security updates. 
  • Performance and stability improvements. 
  • Improvements to logging.
  • Updates third-party library Electron to version 2.0.1.
  • Updates to administration console translations.
  • Improves sync processes between the Code42 cloud and on-premises Code42 authority servers.
  • Removes the option to configure the Data de-duplication, Compression, Encryption enabled, and Watch file system in real-time device backup settings from the administration console for both backups and legal holds. These settings improve the performance and security of your Code42 environment and should always be enabled. Administrators can use the Code42 API to enable these settings if they were disabled previously.
  • Corrects a rare issue which could cause the administration console to inaccurately report the size of a device's backup archive. 
  • Corrects an issue in which administrators were unable to lock the Archive Encryption Key setting under certain circumstances.
  • Corrects a very rare issue in which archives were not properly expiring at the end of the cold storage retention period.
  • Corrects an issue in Code42 environments using site-based bandwidth rates in which defined rates did not always apply immediately when a device changed networks (for example, switching from a wired connection to wireless).
  • Corrects an issue in which pre-staging the Code42 app upgrade could cause devices to upgrade sooner than expected under certain circumstances.
  • Corrects an issue which could generate false store point space warning alerts.
  • Corrects a very rare issue in which changing a setting in the administration console did not save properly.
  • Corrects an issue in which an administrator could create duplicate organizations by quickly and repeatedly clicking Add before the Add an Organization dialog closes.
  • Corrects an issue in which the Restore History screen could take a long time to load for very large Code42 environments.
  • Corrects an issue in which sharing a link to a pre-populated report from Reporting > Device Status did not save the User Profile Status filter selection in the shared link.
User authentication
  • On devices with the Code42 app deployed via a Code42 deployment policy, de-authorizing the user and then creating a new Code42 user account from that device now requires the new user to re-enter the registration key.
  • Corrects an issue in which password reset emails were not being received by email addresses containing an underscore.
  • Corrects an issue which could prevent some password managers from being able to sign in users to the administration console.
  • Updates third-party library OpenSAML to version 3.3.0.
  • Corrects a very rare issue in which locking a specific combination of retention settings in the administration console could prevent some users from being able to sign in to the Code42 app.
  • Corrects an LDAP issue in which an organizational unit (OU) name containing a space could prevent searches from working properly.
Backup and restore
  • Corrects an issue when performing a web restore from the administration console: files in a selected folder nested several layers deep are now restored even if one of the parent directories is deselected. 
  • Corrects an issue for Code42 environments with an on-premises authority server also using Code42 cloud storage: restore activity for archives in the Code42 cloud is now correctly included in the restore history on the on-premises authority server.
  • Corrects an issue in which web restores in the administration console could fail for Windows files with alternate data streams if the Restore Target is set to Zip file and the Full Paths option is selected.
  • Corrects a rare issue which could incorrectly cause an email alert to be sent indicating a device is not backing up, even though the device's backup is up-to-date.
  • Errors related to being unable to backup Windows files encrypted with EFS are now also noted in the backup_files.log, in addition to the service.log.
Administration console display
  • Corrects an issue which could cause inconsistencies on a store point's Used Storage graph.
  • The process of transferring a backup archive to another device is now called Replace a Device in the administration console, which matches the name in the Code42 app. Previously, the administration console referred to this process as Adopt a Computer.
  • Corrects an issue on the Subscriptions page in which the date format was incorrect if the selected language is Chinese Simplified (ZH).
  • Corrects a minor text-alignment issue on the Users screen.
  • Improves reliability and consistency of administration console graphs and statistics.
  • Corrects a display issue in which the email address for a deactivated SYSADMIN still appeared in the list at Settings > Notifications > Email Recipients. Emails were not actually being sent to deactivated users, although the administration console made it appear that they were.
  • Corrects an issue in the Device Status Report in which some items still appeared in English when the selected language is Espanol (Espana).
  • Updates branding from "Code42 CrashPlan" to "Code42" in email invitations for new users.

Security Center and endpoint monitoring

  • Corrects an issue in which exporting Security Center events to CSV could report the device address as in some situations.
  • Endpoint monitoring scans of cloud folders are now off by default. Events from these folder scans were only visible via the CSV export and Code42 app for Splunk, and are different than the activity monitoring visible in Security Center. Disabling the scan reduces both the amount of unwanted monitoring data and the processing load on user devices. However, administrators can still manually re-enable cloud folder scanning via the administration console CLI.
  • Corrects an issue on Mac devices in which endpoint monitoring did not properly capture Box Sync events if the Box Sync folder was installed in a custom location. Windows devices were not affected by this issue.
  • Corrects an issue in which administrators were unable to add Google Backup and Sync to a Security Center activity profile created prior to version 6.7.2 if Google Drive was also selected as a cloud service to monitor.
  • Corrects an issue on devices with endpoint monitoring enabled running macOS High Sierra 10.13 or later in which some system-initiated processes were incorrectly included as user activity in Security Center. 

Legal hold

  • Corrects an issue in which deactivating a legal hold custodian and then removing the user from the legal matter left the user in a Blocked status. Now, the user is correctly deactivated.
  • Corrects an issue in which the Legal Hold > Matters > Activity screen incorrectly indicated a push restore was performed by the custodian instead of the legal admin.
  • Improves error messaging if attempting to directly visit the legal hold web app URL when you are not licensed for legal hold.
  • Improves ability to add a custodian to a legal matter if the user's organization has hundreds or thousands of users. 
  • Corrects an issue which prevented legal administrators from collecting files for users on legal hold who have not yet started their initial backup.

Code42 API

  • Corrects an issue introduced in version 6.5.2 in the Code42 API documentation viewer in which details were missing for the DeviceBackupReport resource.
  • Adds Code42 API support for device hostname. The hostname is the name of the device as reported by the device's operating system. Unlike the existing device name field, hostname is a static device property that cannot be edited by Code42 users. 
    • Adds the osHostname output value to the ComputerDeviceBackupReportRestoreHistory, and ColdStorage resources:
    • Adds the osHostname query parameter to the Computer resource.

Code42 app

Version 6.8.4

User interface and display
  • Numerous Code42 app usability improvements.
  • On Windows and Linux devices, the Options menu item is now labeled Preferences.
  • Corrects an issue introduced in version 6.7.2 in which Mac devices with a system language other than English did not automatically apply the language preference to the Code42 app.
  • Corrects an issue introduced in version 6.7.1 in which the scroll bar was missing from the Replace device screen when there are more than 10 previous devices to choose from.
  • Corrects an issue on Mac devices using multiple spaces (also called multiple desktops) in which clicking the Code42 menu bar icon could unexpectedly switch to another space.
  • Corrects an issue for Mac and Linux devices in which the < character did not display correctly in the backup progress message "Last backup < 1 minute ago."
Backup and restore
  • Improves ability to back up locked files on Windows devices with the Code42 app installed per user.
  • On Windows devices with the Code42 app installed per user, the Windows sign out screen now informs the user if a backup is in progress and provides the option to Cancel or Sign out anyway.
  • Corrects a rare issue for users with both local and cloud backup destinations which could cause backups to the cloud destination to pause if the local destination runs out of space. 
  • Corrects an issues in which Mac devices were unable to back up files containing the ≠ character in the file name or filepath.
  • Corrects an issue on Mac devices in which changing the capitalization of a file or folder (for example, renaming “Documents” as “documents”) could cause backups of previous file versions to be removed from the backup archive.
  • Corrects a rare issue for Windows devices backing up to multiple destinations which could cause duplicate backups of the same file version.
  • Corrects a rare issue in which removing a local backup destination could prevent the user from re-adding another destination later, and could also prevent the Restore Files button from working properly.
  • Corrects an issue on Windows 10 devices in which the Code42 app's backup process could inadvertently trigger the download of online-only files managed by OneDrive Files On-Demand.
  • Corrects a rare issue in which a device with a local backup destination could get stuck "synchronizing" indefinitely. This could require users to restart the Code42 service or restart the device to resume backups. 
Installation and upgrades
  • Users no longer need to include a port number after the server address when signing in to the Code42 app for the first time.
  • On Linux devices, corrects an issue in which specifying a custom location for the Code42 app installation could fail to properly install the app under certain circumstances.
  • Corrects an issue for Macs with endpoint monitoring enabled in which a small percentage of devices displayed an unnecessary "CrashPlanService runtime error" message during a Code42 app upgrade. Even in cases where the error occurred, the Code42 app upgrade completed successfully and users could safely click OK to dismiss the message.
  • For Code42 environments using both a proxy server and Code42 cloud storage, corrects an issue in which user devices were unable to connect to the Code42 cloud under very specific circumstances.
  • If a device is powered off during the preferred file verification scan time, the scan will run the next time the device is powered on.
  • Corrects a rare issue which could cause the Code42 app to perform a file verification scan if the device is restarted. Now, the file verification scan correctly only runs once after a user changes the backup file selection.
  • When pausing backups from the Code42 app, the default pause length is now one hour. Previously, it was 24 hours.
  • Removes support for OS X 10.10 Yosemite. Devices using OS X 10.10 will not upgrade to Code42 app version 6.8.4.
  • On Windows devices, the Code42 service now defaults to Automatic (Delayed Start). This helps prevent a very rare issue in which the Code42 app did not automatically start if the device is restarted.
  • On Linux devices, the location of the UI log file is now ~/.code42/logs. Previously, it existed in /usr/local/crashplan/log.
  • Improves logging.
  • Improves code signing for the Windows Code42 app.

Known issues

  • For Code42 environments that are integrated with LDAP for user authentication, the automatic sync process between your Code42 authority server and your LDAP server may not complete under specific circumstances. However, a user with the SYSADMIN role can manually run the LDAP sync process by navigating to Settings > Security > LDAP > Synchronize Now. If you have questions about how this affects your Code42 environment, contact our Customer Champions​ for Code42 for Enterprise support.
  • Administrators are unable to lock or unlock backup settings for a single device via the administration console with Code42 server version 6.8.4. System-wide settings and organization settings are not affected and can be locked, unlocked, and changed normally. If you need to change settings for an individual device, contact our Customer Champions​ for Code42 for Enterprise support
  • On Linux user devices, Code42 app version 6.8.4 requires Name Service Switch (NSS) version 3.26 or later. This is newer than the default installed on some operating systems, including Ubuntu 14.04. If the Code42 app does not open after upgrading to version 6.8.4, upgrade NSS with this command: sudo apt-get install libnss3 
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