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Code42 on-premises server and app release notes | Version 6.7

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

Version 6.7 focuses on performance improvements and enhancements to existing features. This release also includes numerous bug fixes.

Highlights include:

Updated components

Version 6.7 includes updates to the following components for on-premises Code42 environments:

  • Code42 server
  • Code42 administration console
  • Code42 API
  • Code42 apps for Windows, OS X, and Linux

To upgrade your Code42 environment, see our upgrade instructions.

Fixes, enhancements, and other updates

Code42 server and administration console

  • Security updates.
  • Performance and stability improvements. 
  • Improvements to sync processes between on-premises authority servers and the Code42 cloud.
  • Improvements to logging.
  • Updates the following third-party libraries used in the Code42 platform:
    • Apache ActiveMQ to version 5.15.2. 
    • Netty to version 4.1.17.
  • Provides more-advanced notice to administrators when a storage server is running out of disk space.
  • Administrators can now completely remove a storage server that is offline. 
  • Corrects a rare issue in which a keystore migration could fail under very specific circumstances.
  • Improves performance of messaging between user devices and Code42 authority servers. 
  • If an administrator locks the backup settings for a backup set, users can no longer change the backup file selection via the administration console.
  • Corrects a rare issue in which a user device could get into a state where the backup settings on the device did not match the settings defined in the administration console.
  • Corrects a rare issue in which customers with an on-premises authority server also using Code42 cloud storage could not remove a Code42 cloud destination.
  • Corrects an issue in which changing the Remove deleted files setting for an organization from Device Backup Defaults > Backup > Frequency And Versions when it's locked could result in the setting becoming unlocked on user devices.
  • Improvements to archive maintenance for Code42 environments with on-premises authority servers that also use Code42 cloud storage.
Backup and restore
  • Improvements to restore speeds on high-latency networks.
  • Corrects an issue in which files listed as global exclusions could be unintentionally backed up under specific circumstances.
  • Corrects an issue in which some older versions of a file were not available for web restore under certain circumstances.
  • Corrects an issue in which the web restore file size limit was lower than the defined quota for Org Admin users under certain circumstances.
  • Corrects an issue for Code42 environments with a version 6.5.1 on-premises authority server also using Code42 cloud storage in which a newly-created user's device did not automatically start backing up under certain circumstances.
Microsoft User State Migration Tool (USMT) integration
  • The Device Status Report now includes a new User Profile Status filter and column to display USMT backup status for each device. This helps administrators better identify devices with USMT errors. 
  • If the .MIG file creation fails, the Code42 app does not re-attempt to create the file until the next scheduled user profile backup (by default, every 7 days). 
  • User devices now only keep the most recent copy of the .MIG file.
  • Corrects an issue in which signing in to the Code42 app for the first time on a device with User Profile Backup enabled did not authenticate properly and required the user to sign in a second time.
Administrator email notifications
  • Introduces a new user role, Alert Emails, to allow customization of which administrators receive backup report and alert emails.
  • Corrects an issue for devices using only local backups in which the backup alert emails could incorrectly report the date of the last backup. Backups were not affected; only the notification emails contained incorrect information.
  • Fixes a broken link in the LDAP directory sync summary email sent to administrators.
  • Corrects a rare issue which could temporarily delay delivery of backup report and alert emails.
  • Corrects an issue introduced in version 6.0 in which links in several administrator alert emails incorrectly only opened the administration console dashboard instead of going directly to a user's details.
  • Corrects a rare issue in which unnecessary renewal reminder emails could be sent to customers in very specific circumstances.
Administration console display
  • Numerous improvements to administration console translations and text layout for non-English locales. 
  • Corrects an issue in which the web restore screen in the administration console did not list files in alphabetical order under certain circumstances.
  • Corrects a rare issue in which clicking an administration console search result did not properly redirect to the selected result.
  • Corrects an issue for the Safari web browser in which attempting to edit and save changes to an existing customization template could result in the page displaying an error message indicating the custom image is an invalid file type, even though the image is the correct type. 
  • Improves display of long usernames in the administration console's suggested search results. 
  • Improves messaging throughout the administration console if a Universal Naming Convention (UNC) path is included in the backup file selection of a Windows device (for example, //SERVERNAME/Users/). Code42 has never supported backing up UNC file paths. File selections must use an absolute drive letter path (such as a C:/Users/).
  • Updates the labels of the frequency and version settings on the Device Backup Settings screen to match the labels in the Code42 app and the legal hold screens.
  • On the Device Details screen, selecting Maintain Archive… now displays a confirmation dialog explaining the implications of running archive maintenance. Previously, maintenance started immediately without requiring confirmation. 
  • When making changes to the backup file selection in the administration console, corrects an issue in which the message "One or more file paths are already included in the file selection with different capitalization" incorrectly appeared in certain circumstances when the file path was not already included.
  • Corrects a display issue in which the email address for a deactivated SYSADMIN still appeared in the list at Settings > Notifications > Email Recipients. Emails were not actually being sent to deactivated users, although the administration console made it appear that they were.
  • Corrects an issue in which attempting to view the history log for a user device in the administration console displayed the message "History log unavailable" or a page not found error under certain circumstances.
  • Corrects an issue for devices in organizations with Compliance Settings enabled. The Require account password to access Code42 app option on the Device Details screen could appear to be deselected under certain circumstances. This was only a display issue; devices in Compliance Settings organizations always require the account password to open the app. 
  • Improves the accuracy of the confirmation message for changing an organization's archive encryption key security setting.
  • When creating a new backup set, if a set already exists with the default name, an incrementing number is automatically added to the name to prevent backup sets with duplicate names.
  • Adds a confirmation message when deleting a backup set from the administration console.
  • Corrects an issue in which attempting to sort the User column on the Restore History screen could result in a system error.
  • Improves error messaging when attempting to view archive details for an archive you don't have permission to view.
  • The Settings > Indexing screen no longer requires clicking both OK in the confirmation dialog and Save on the bottom of the page to enable indexing. Now, indexing is enabled upon clicking Save in the confirmation dialog.
  • Corrects an issue in which the Indexing section did not appear on the Destinations detail screen.
  • On the LDAP Server Setup screen, selecting Bind anonymously no longer allows administrators to specify a username and password.
  • Corrects a rare issue in which users with custom roles were not able to configure the Indexing settings for an organization as expected.
  • Improved error message for deauthorized SSO users viewing the Code42 app.

Reporting

  • Improved layout and design for the Device Status report.
  • The Device Status Report now includes a new User Profile Status filter and column to display USMT backup status for each device. This helps administrators better identify devices with USMT errors. 
  • Corrects an intermittent issue which required administrators to refresh the page to close an item's details or navigate to a different report.
  • The Device Status and User Backup reports no longer limit CSV exports to 1,000 results. Now, all report results are exported to CSV.
  • Corrects an issue in which some columns did not sort correctly.

Security Center and endpoint monitoring

  • Updates to Security Center activity profile details: 
    • The Last notification date column is renamed Last activity profile check. This indicates the most recent date and time the user's activity was evaluated for exceeding the activity profile threshold.
    • A new column, Last security notification, indicates the most recent date and time security events were detected that exceeded the activity profile threshold.
  • User activity results now differentiate between web browser upload and download activity.
  • Endpoint monitoring now provides the option to watch Google Backup and Sync activity.
  • In Security Center, corrects an issue in which some security events might not appear in results if the user backs up to more than one destination.
  • In Security Center, corrects an issue in which searching for a username that contains special characters did not return any search results.
  • Corrects an issue for Code42 environments with endpoint monitoring enabled that use more than one storage destination: the link in an activity profile notification email now correctly displays relevant security events if a destination is offline.
  • Improves endpoint monitoring detection on Windows devices for large numbers of files transferred to removable media.
  • In Security Center, corrects an issue in which the Last modified date for for an activity profile could be updated when a notification was sent about a user crossing an activity threshold, instead of only when settings changed in the profile.
  • Corrects an issue which could cause Security Center activity to be unavailable in very specific circumstances.
  • Installing a new cloud service app on a device no longer requires restarting the Code42 service (or the device) before activity is captured by endpoint monitoring.

Legal hold

  • Adds informational text to legal hold screens about the impact of backup file exclusions on preservation policies.
  • Corrects an issue for users with the Customer Cloud Admin role in which the Administration > Settings menu option was not visible when viewing legal hold screens.
  • Moves the legalHoldPolicy resource  from version 1 to version 4 of the Code42 API. Both versions of the resource are supported in version 6.7.2, but the version 1 resource will be deprecated in a future release. Therefore, administrators should update any scripts using the version 1 resource.
  • Corrects an issue in which preservation policy names were not sorting alphabetically.
  • Legal matters and preservation policy names can no longer only contain a space.
  • Minor improvements to header and column alignment on the Matters and Preservation Policies screens.
  • Improves error-handling when attempting to add a custodian to a matter who already exists in the matter.
  • Corrects a display issue in the Firefox browser on Ubuntu Linux devices in which the dialogs to edit a preservation policy's start and end backup times were not aligned properly.
  • Corrects an issue in which multiple preservation policies could be created inadvertently by pressing enter repeatedly after typing the policy name.
  • Improves error messaging when attempting to add multiple custodians to a matter who are already included in the matter. 
  • Corrects an issue in which the number of custodians for a closed matter did not display properly.
  • Corrects an issue in which administrators were unable to add blocked users to a matter.
  • The legal hold web app no longer allows users to attempt to remove a custodian from a closed matter. Previously, attempting this would result in an error message.
  • Corrects an issue in which some Legal Hold screens did not load properly in the Internet Explorer 11 web browser.
  • Manually unblocking a custodian flagged for deactivation now also prevents the user from being deactivated. 
  • Released custodians no longer display the Get files link. Previously, the link appeared but was disabled because the custodian is no longer under legal hold.

Code42 API

  • Moves the legalHoldPolicy resource  from version 1 to version 4 of the Code42 API. Both versions of the resource are supported in version 6.7.2, but the version 1 resource will be deprecated in a future release. Therefore, administrators should update any scripts using the version 1 resource.
  • In the API Documentation Viewer, improves the description of the AuthTokenAndRegistration resource.
  • Introduces a new Code42 API version and associated API documentation. This does not replace previous versions of Code42 API resources or the existing API doc viewer. Previous Code42 API resources are still supported.

Code42 app

Version 6.7.2​​​​

Restore
  • Improves Code42 app restore performance for Mac devices using macOS 10.13 High Sierra.
  • When restoring multiple files, the most recently modified files are now restored first. During large restores or device migrations, this helps users get back to work sooner.
  • Corrects a rare issue in which a file download could remain in progress indefinitely in the Code42 app and require the user to manually cancel and restart the download.
  • Corrects an issue in which attempting to pause multiple file downloads could cause the Code42 app to become unresponsive.
  • Corrects an issue in which USMT settings were not properly applied when restoring to a new device from a local backup destination.
Backup
  • Corrects an issue in which changes to the backup file selection were not saved properly under very specific circumstances.
  • Corrects an issue introduced in version 6.0: Now, using the replace device wizard on a device with a different username than the old device once again correctly adds backup file paths for the home directory of both usernames. For example, if the old device's user home directory was located at C:\Users\Bob and the new home directory is C:\Users\Robert, both C:\Users\Bob and C:\Users\Robert are selected for backup on the new device.
  • Corrects an issue in which using the substitution variable :alldesktops to define the default backup file selection in the administration console could result in some file changes not being detected for backup.
  • On Mac devices, introduces changes to the types of metadata supported for backup:
    • Adds support for BSD flags and HFS+ extended attributes
    • Removes support for the deprecated Finder flag
  • Corrects a rare issue which prevented users from changing the backup schedule if the specified times crossed midnight from one day to the next (for example, from 10:00 pm to 2:00 am).
  • Corrects a rare issue in which Windows devices did not properly back up files with alternate data streams (ADS).
  • Corrects an issue in which some users did not see the option to add a local folder as a backup destination.
  • On Mac devices, corrects several issues that could cause unexpected behavior when backing up both the root of the main drive (/) and an external drive (under /Volumes/) at the same time. 
Installation and upgrades
  • Adjustments to Code42 app memory settings on Windows devices now persist after upgrading to a newer Code42 app version or replacing a device.
  • On Mac devices running macOS 10.13 High Sierra, corrects an intermittent issue in which upgrading the Code42 app could cause some applications to temporarily display a generic icon in the dock or the Applications folder instead of the app's custom icon.
  • Reduces the size of the Windows Code42 app installer files.
  • Installing the Code42 app on a Linux device now prompts the user to install the libgconf library if it is not already installed.
  • Corrects an issue in which upgrading the Code42 app on an Ubuntu Linux device did not also automatically upgrade the JRE under certain circumstances. 
  • Corrects an issue introduced in Code42 app version 6.0 in which upgrades did not succeed if the device's system-wide language is set to something other than English
User interface and display
  • Corrects an issue introduced in Code42 app version 6.7.0 in which the output of the getlogs CLI command did not display the file path of the zipped log files.
  • Corrects a display issue in which the version number did not appear clearly on the About screen of the Code42 app on Linux devices with the language set to Deutsch
  • Corrects an issue introduced in version 6.5.2 in which the Code42 menu bar icon did not appear under certain circumstances.
  • Corrects an issue with custom message notifications on the Code42 app Home screen in which web links in the body of the message did not open properly.
  • The Security tab is no longer visible in the Code42 app for users in organizations with endpoint monitoring enabled. Previously, users could view the Security tab but were unable to change any settings.
  • Corrects a display issue in which the name of a backup set could be incorrectly prefaced with the name of the user's organization.
  • Improves display of very long backup set names.
  • Updates to translations.
  • On Windows 10 devices with the system display setting scaled to more than 100%, corrects an issue in which the Code42 system tray app did not display properly.
  • Corrects a rare issue in which it was possible to open multiple windows of the same screen within the Code42 app.
  • Provides more specific status messages if a user clicks Run backup now but the backup is unable to run due to issues related to network connectivity, destination availability, device battery level, etc. 
  • On the Device Preferences > Destinations tab, the buttons to add or remove a destination are now visible without requiring the user to scroll down. 
Miscalleneous
  • Performance and stability improvements. 
  • In environments that use a Windows domain controller (DC) for user management, corrects an issue that could cause the Code42 app to send unnecessary requests to the DC for files with an access control list (ACL) containing a user that does not have a local account on the device.
  • On Windows 32-bit devices, corrects a rare issue which could prevent the Code42 app from connecting to the background service if the app is launched from the tray app.
  • Corrects an issue on Windows devices in which users were unable to sign in to the Code42 app if signed in to the device with a different account than the one that installed the app (for example, installing the Code42 app while signed in with a local Windows account and then accessing the Code42 app later while signed in with a Windows domain account).
  • On Windows devices with the Code42 app installed for all users, the UI log file is now located at C:\Users\USERNAME\AppData\Local\CrashPlan\log\ui.log
  • On Windows devices with the Code42 app installed per user, corrects a rare issue in which the Code42 app did not start properly when opened from the shortcut in the Windows start menu.
  • Updates third-party library Electron to version 1.6.16.
  • Corrects a very rare issue which could prevent synchronization from completing on devices that upgraded from CrashPlan app version 4.1 or earlier. 
  • Corrects an issue in which users with archive key password security using single sign-on (SSO) were unable to sign in to the Code42 app in certain circumstances.
  • Code signing security updates to the Code42 app for Mac.
  • On Mac devices, updates the location of files within the app package. Most notably:
    • The service is now located at /Applications/CrashPlan.app/Contents/Library/LaunchServices/
    • The upgrade directory is now located at /Library/Application Support/CrashPlan/upgrade

Known issues

  • On Macs with endpoint monitoring enabled, a small percentage of devices may display a "CrashPlanService runtime error" message during the upgrade to Code42 app version 6.7.2. This error resolves itself automatically and the Code42 app upgrade completes successfully. Users can safely click OK to dismiss the message. No further action is required.
  • Administrators are unable to add Google Backup and Sync to a Security Center activity profile created prior to version 6.7.2 if Google Drive is also selected as a cloud service to monitor. To add monitoring for Google Backup and Sync, create a new activity profile.
  • In Code42 environments with endpoint monitoring enabled that also use the Code42 app for Splunk, some restore statistics do not appear in Splunk. 
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