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Code42 Support

CrashPlan for Small Business version 6.9

Applies to:
  • CrashPlan for Small Business


Version 6.9 of CrashPlan for Small Business includes a number of features, fixes, and enhancements.

Updates affect the following components:

  • CrashPlan for Small Business administration console
  • Code42 app 
  • CrashPlan PRO Online 


Add User and Add Device dashboard shortcuts 

November 7, 2018

Dashboard screen

The Dashboard includes new Add User and Add Device buttons. Use these shortcuts to quickly and easily add new users or add more devices to your CrashPlan for Small Business environment. For details, see CrashPlan for Small Business Dashboard reference.  

Fixes and enhancements

Administration console and CrashPlan PRO Online

Version 6.9.0 

November 7, 2018

  • Resolves an issue where, in some cases, the CrashPlan for Small Business backup status report for administrators could report an incorrect Total Selected for Backup value.
  • Security updates.
  • Improvements to logging.
  • Performance and stability improvements.
  • Corrects an issue in which initiating a device restore from the administration console could display the completion confirmation dialog multiple times.  
  • Corrects an issue which prevented web restores for offline devices using archive key password security.
  • Corrects an issue in which administration console searches only returned results for exact matches on Hostname. Now, search results also return partial matches. For example, searching for the term "harmless" now returns devices with the Hostname harmless and mostly harmless

Code42 app

Version 6.9.0 

The Code42 app will be automatically upgraded to version 6.9.0 over several days, beginning in late November 2018.

  • Local backup destinations now display the file path of the destination in addition to the name.
  • When searching for files to restore, the search results now include the file path. (Previously, only the filename appeared.) This helps differentiate between files with the same name that exist in multiple locations.
  • Corrects an issue in which a filename could appear twice in the list of Downloads if a device restore is initiated from the the administration console. This was only a display issue; only one copy of the file was restored and existed on the device.
  • The Code42 app no longer allows you to add Universal Naming Convention (UNC) file paths (for example, //SERVERNAME/shareddir/) to the backup file selection. UNC paths have never been supported by the Code42 app; this update prevents you from entering a path that the Code42 app is unable to back up.
  • Corrects a rare issue introduced in Code42 app version 6.8.3 which could prevent the app from being able to back up a file if it was locked by another program.
  • Corrects an issue introduced in Code42 app version 6.8.3 in which the app.log file was truncated until a user signs in for the first time.
  • Removes the command from the Code42 app command-line interface (CLI). Because the Code42 app no longer supports computer-to-computer backups, this command is no longer necessary.
  • Corrects a rare issue in which there could be an unexpected delay in resuming a paused backup.
  • Corrects an issue introduced in Code42 app version 6.8 for users with custom key archive security that prevented new devices from being added via the Replace Device wizard.
  • Corrects an issue in which settings changed in the administration console did not take effect in the Code42 app until the app was restarted.
  • Improvements to logging.
  • Performance and stability improvements.
Windows devices
Mac devices
  • Introduces a warning message in the Code42 app installed on macOS Mojave devices regarding OS-level privacy restrictions, with a link to instructions on updating your settings.
  • On Mac devices, the keyboard shortcut to view the history log is now Command+Y. Previously, it was Command+Option+H.
  • Corrects an issue on Mac devices in which uninstalling the Code42 app did not properly remove files in the /var/db/receipts directory (for root installs) or the $base/Library/Receipts/crashplan directory (for per-user installs).
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