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Code42 Support

CrashPlan for Small Business version 6.8

Applies to:
  • CrashPlan for Small Business

Overview

Version 6.8 of CrashPlan for Small Business includes a number of features, fixes, and enhancements.

Updates affect the following components:

  • CrashPlan for Small Business administration console
  • CrashPlan PRO Online

Features

Code42 app usability improvements

September 18, 2018

  • The Home screen now displays device details for this device, instead of a list of devices. Previously, viewing the Device Details screen required you to click Details next the device name. This change makes it easier to view relevant information about the device backup by showing it automatically when you open the app. 
  • The Get Files button is now labeled Restore Files, which matches the terminology used in the administration console and in previous versions of the Code42 app. 
  • For users with multiple devices, clicking the Restore Files button now prompts users to select a device to restore from. Previously, restoring files from a different device required users to first select that device from the Home screen. 
  • Adds a permanent Settings link to the top-right of the app. Previously, the Settings link only appeared on the Device Details screen. 
  • The option to pause backups now appears as a link in the upper-right of the app. Previously, the pause option appeared next to each backup destination.
  • Settings for individual backup sets are now included in a new tab on the main Settings/Device Preferences screen. 
  • The backup progress indicator in both the app and the menu bar now displays the filename and completion percentage for the file currently being backed up. 

NIST-compliant archive encryption

September 18, 2018

On Windows and Mac devices, the Code42 app now uses a FIPS 140-2 certified encryption module to encrypt and decrypt file contents and filepaths for user device backups. This meets NIST 800-171 SC-13 control requirements. (Note that FIPS mode is disabled by default on Windows devices. See Enable FIPS mode on Windows devices for more details.) 

User device hostname

August 8, 2018

The administration console now displays a device's hostname in addition to its device name. The hostname is the name of the device as reported by the device's operating system. Unlike the existing device name field, hostname is a static device property that cannot be edited by Code42 users. 

Fixes and enhancements

Administration console and CrashPlan PRO Online

Version 6.8.3 

September 12, 2018

  • Security updates. 
  • Performance and stability improvements. 
  • Errors related to being unable to backup Windows files encrypted with EFS are now also noted in the backup_files.log, in addition to the service.log.
  • Improvements to logging.
  • Removes the option to configure the Data de-duplication, Compression, Encryption enabled, and Watch file system in real-time device backup settings from the administration console. These settings improve the performance and security of your Code42 environment and should always be enabled. 
  • Corrects a rare issue which could cause the administration console to inaccurately report the size of a device's backup archive. 

Version 6.8.2 

July 25, 2018

  • The process of transferring a backup archive to another device is now called Replace a Device in the administration console, which matches the name in the Code42 app. Previously, the administration console referred to this process as Adopt a Computer
  • Corrects an issue where CrashPlan for Small Business administrators could not replace a device from the administration console.
  • Corrects an issue in which password reset emails were not being received by email addresses containing an underscore. 
  • Improves information provided in the CrashPlan for Small Business backup status report, making it easier to understand.
  • Updates logo and footer in CrashPlan for Small Business emails.
  • Increases contrast on Purchase Subscription button in the administration console, making it easier to read.
  • The administration console now also displays a device's hostname in addition to its device name. The hostname is the name of the device as reported by the device's operating system. Unlike the existing device name field, hostname is a static device property that cannot be edited by Code42 users. 
  • Security updates. 
  • Performance and stability improvements. 

Version 6.8.1

June 23, 2018

  • Corrects an issue in the administration console in which new CrashPlan for Small Business administrators with the PRO-Online Admin role were not getting emails from Code42.
  • Corrects a rare issue which could incorrectly cause an email alert to be sent indicating a device is not backing up, even though the device's backup is up-to-date.
  • Corrects an issue when performing a web restore from the administration console: files in a selected folder nested several layers deep are now restored even if one of the parent directories is deselected. 

Version 6.8.0

May 30, 2018

  • Corrects an issue in the administration console in which administrators were unable to change their subscription administrator.
  • Corrects an issue in which the administration console allowed users to set the Backup New Version value to less than 15 minutes, even though the minimum backup frequency supported by the CrashPlan app is 15 minutes.
  • Updates to alert and status emails to make them more helpful and easier to understand.
  • Corrects a very rare issue in which changing a setting in the administration console did not save properly. 
  • Corrects a very rare issue in which locking a specific combination of retention settings in the administration console could prevent some users from being able to sign in to the Code42 app. 
  • Updates to administration console translations. 
  • Corrects an issue which could prevent some password managers from being able to sign in users to the administration console. 
  • Org Admin users in the Agent Partner Program can no longer change an organization's parent. 
  • Corrects an issue in which web restores in the administration console could fail for Windows files with alternate data streams if the Restore Target is set to Zip file and the Full Paths option is selected. 
  • Corrects a minor text-alignment issue on the Users screen. 
  • Improves reliability and consistency of administration console graphs and statistics. 
  • Performance and stability improvements.

Code42 app

Version 6.8.3 

September 18, 2018

  • Numerous Code42 app usability improvements.
  • If a device is powered off during the preferred file verification scan time, the scan will run the next time the device is powered on.
  • When pausing backups from the Code42 app, the default pause length is now one hour. Previously, it was 24 hours.
  • Improves ability to back up locked files on Windows devices with the Code42 app installed per user.
  • On Windows devices with the Code42 app installed per user, the Windows sign out screen now informs the user if a backup is in progress and provides the option to Cancel or Sign out anyway.
  • Corrects a rare issue for users with both local and cloud backup destinations which could cause backups to the cloud destination to pause if the local destination runs out of space. 
  • Corrects a rare issue in which a device with a local backup destination could get stuck "synchronizing" indefinitely. This could require users to restart the Code42 service or restart the device to resume backups. 
  • Corrects an issues in which Mac devices were unable to back up files containing the ≠ character in the file name or filepath.
  • Corrects an issue introduced in version 6.7.2 in which Mac devices with a system language other than English did not automatically apply the language preference to the Code42 app.
  • On Linux devices, corrects an issue in which specifying a custom location for the Code42 app installation could fail to properly install the app under certain circumstances.
  • Corrects an issue on Mac devices in which changing the capitalization of a file or folder (for example, renaming “Documents” as “documents”) could cause backups of previous file versions to be removed from the backup archive.
  • Corrects a rare issue for Windows devices backing up to multiple destinations which could cause duplicate backups of the same file version.
  • Corrects an issue for Mac and Linux devices in which the < character did not display correctly in the backup progress message "Last backup < 1 minute ago."

Version 6.8.2 

August 8, 2018

  • On Windows and Linux devices, the Options menu item is now labeled Preferences
  • On Windows devices, the Code42 service now defaults to Automatic (Delayed Start). This helps prevent a very rare issue in which the Code42 app did not automatically start if the device is restarted.
  • Corrects an issue introduced in version 6.7.1 in which the scroll bar was missing from the Replace device screen when there are more than 10 previous devices to choose from. 
  • Corrects a rare issue in which removing a local backup destination could prevent the user from re-adding another destination later, and could also prevent the Get Files button from working properly. 
  • Corrects a rare issue which could cause the Code42 app to perform a file verification scan if the device is restarted. Now, the file verification scan correctly only runs once after a user changes the backup file selection.
  • Corrects an issue on Mac devices using multiple spaces (also called multiple desktops) in which clicking the Code42 menu bar icon could unexpectedly switch to another space. 
  • Improves logging. 
  • Improves code signing for the Windows Code42 app. 
  • On Linux devices, the location of the UI log file is now ~/.code42/logs. Previously, it existed in /usr/local/crashplan/log

Known issues

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