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Code42 Support

CrashPlan for Small Business version 6.7

Applies to:
  • CrashPlan for Small Business

Overview

Version 6.7 of CrashPlan for Small Business includes new features and a number of fixes and enhancements.

Updates affect the following components:

  • CrashPlan for Small Business administration console
  • CrashPlan PRO Online
  • Code42 app

Refreshed app user interface for Mac

Version 6.7.0

Introduces the refreshed app user interface (now called the Code42 app) for Mac devices. For more information about the updated app, see CrashPlan for Small Business version 6.6. The new app automatically became available to all customers and trial users with Mac devices in the weeks following February 1, 2018.  

App Home Screen

Windows and Linux devices also upgraded to app version 6.7 automatically in the weeks following February 1, 2018. However, those already on app version 6.6 will only notice small changes. 

Fixes and enhancements

Code42 app

Version 6.7.2

The Code42 app will be automatically upgraded to version 6.7.2 over several days, beginning early May, 2018.

  • Adds the CrashPlan for Small Business logo to the app.
  • Updates the Forgot your password? link on the Code42 app sign-in screen with the correct link.   
  • Adjustments to Code42 app memory settings on Windows devices now persist after upgrading to a newer Code42 app version or replacing a device.
  • On Mac devices, corrects several issues that could cause unexpected behavior when backing up both the root of the main drive (/) and an external drive (under /Volumes/) at the same time. 
  • Corrects an issue in which changes to the backup file selection were not saved properly under very specific circumstances.
  • Corrects an issue introduced in Code42 app version 6.7.0 in which the output of the getlogs CLI command did not display the file path of the zipped log files.
  • Code signing security updates to the Code42 app for Mac.
  • On Mac devices, updates the location of files within the app package. Most notably:
    • The service is now located at /Applications/CrashPlan.app/Contents/Library/LaunchServices/
    • The upgrade directory is now located at /Library/Application Support/CrashPlan/upgrade
  • Performance and stability improvements. 

Version 6.7.1

March 26, 2018

  • For new Code42 app installations, the frequency and versions values for Back up changes every and For one week, keep a version are now set to 30 minutes by default. 
  • Corrects an issue introduced in Code42 app version 6.6 for Windows devices with the Code42 app installed per user that also use upgraded archive security: users are no longer unnecessarily prompted for the archive key password or custom encryption key to maintain backup activity.
  • Fixes an issue in which users with archive key password security who migrated from CrashPlan for Home to CrashPlan for Small Business could not download files from either the Code42 app or via web restore.
  • Resolves an issue in which some users with custom key security could not enter a passphrase longer than 56 characters in the Code42 app when replacing a device or restoring files from the app.  
  • When restoring multiple files, the most recently modified files are now restored first. During large restores or device migrations, this helps users get back to work sooner.
  • Corrects an issue in which attempting to pause multiple file downloads could cause the Code42 app to become unresponsive.
  • On the Device Preferences > Destinations tab, the buttons to add or remove a destination are now visible without requiring the user to scroll down. 
  • Using the replace device wizard on a device with a different username than the old device now correctly adds backup file paths for the home directory of both usernames. For example, if the old device's user home directory was located at C:\Users\Bob and the new home directory is C:\Users\Robert, both C:\Users\Bob and C:\Users\Robert are selected for backup on the new device.
  • Updates third-party library Electron to version 1.6.16.
  • In environments that use a Windows domain controller (DC) for user management, corrects an issue that could cause the Code42 app to send unnecessary requests to the DC for files with an access control list (ACL) containing a user that does not have a local account on the device.

Version 6.7.0

The Code42 app was upgraded automatically to version 6.7 in the weeks following February 1, 2018. 

  • Resolves an issue in which customers who recently migrated from CrashPlan for Home to CrashPlan for Small Business could not sign in to the app on Windows devices.  
  • Corrects a rare issue in which Windows devices did not properly back up files with alternate data streams (ADS).
  • On Windows 32-bit devices, corrects a rare issue which could prevent the Code42 app from connecting to the background service if the app is launched from the tray app.
  • Corrects an issue on Windows devices in which users were unable to sign in to the Code42 app if signed in to the device with a different account than the one that installed the app (for example, installing the Code42 app while signed in with a local Windows account and then accessing the Code42 app later while signed in with a Windows domain account).
  • On Windows devices with the Code42 app installed for all users, the UI log file is now located at C:\Users\USERNAME\AppData\Local\CrashPlan\log\ui.log
  • On Windows 10 devices with the system display setting scaled to more than 100%, corrects an issue in which the Code42 system tray app did not display properly.
  • On Windows devices with the Code42 app installed per user, corrects a rare issue in which the Code42 app did not start properly when opened from the shortcut in the Windows start menu.
  • Corrects an issue in which upgrading the Code42 app on an Ubuntu Linux device did not also automatically upgrade the JRE under certain circumstances. 
  • Improves display of very long backup set names.
  • Improvements to Thai translations.
  • Corrects an issue in which using the substitution variable :alldesktops to define the default backup file selection in the administration console could result in some file changes not being detected for backup.
  • Corrects a rare issue which prevented users from changing the backup schedule if the specified times crossed midnight from one day to the next (for example, from 10:00 pm to 2:00 am).
  • Corrects a rare issue in which it was possible to open multiple windows of the same screen within the Code42 app.
  • Provides more specific status messages if a user clicks Run backup now but the backup is unable to run due to issues related to network connectivity, destination availability, device battery level, etc. 

Administration console and CrashPlan PRO Online

Version 6.7.2

May 7, 2018

  • On the free trial sign-up form, adds an option for users in countries other than the United States to opt in (or out) of receiving marketing communications from Code42.    

April 25, 2018

  • Adds the CrashPlan for Small Business logo to the administration console.
  • Corrects an issue where, in specific scenarios, an "Update Payment Information" button appeared in the administration console instead of a "Purchase Subscription" or "Re-Enroll Now" button.  
  • Corrects an issue in which backup status reports for administrators were incorrectly sent to active users with no devices, or deactivated users.  
  • Adds a new Alert Emails role to control who receives backup status report emails. Existing PRO-Online Admin users will receive this new role automatically and see no change to functionality. 
  • Improves display of long usernames in the administration console's suggested search results. 
  • Improves messaging throughout the administration console if a Universal Naming Convention (UNC) path is included in the backup file selection of a Windows device (for example, //SERVERNAME/Users/). Code42 has never supported backing up UNC file paths. File selections must use an absolute drive letter path (such as a C:/Users/).
  • Updates the labels of the frequency and version settings on the Device Backup Settings screen to match the labels in the Code42 app screens.
  • Security updates.
  • Performance and stability improvements. 

Version 6.7.1

March 21, 2018

  • Security updates.
  • Performance and stability improvements. 
  • Improvements to logging.
  • Updates to translations.
  • Corrects an issue in which attempting to view the history log for a user device in the administration console displayed the error message "History log unavailable" under certain circumstances.
  • On the Device Details screen, selecting Maintain Archive… now displays a confirmation dialog explaining the implications of running archive maintenance. Previously, maintenance started immediately without requiring confirmation. 
  • When making changes to the backup file selection in the administration console, corrects an issue in which the message "One or more file paths are already included in the file selection with different capitalization" incorrectly appeared in certain circumstances when the file path was not already included.
  • Corrects an issue in which some older versions of a file were not available for restore under certain circumstances.

Version 6.7.0

February 24, 2018

  • Security updates. 
  • Performance and stability improvements.
  • Improves performance of messaging between user devices and CrashPlan PRO Online. 

January 31, 2018

  • Performance and stability improvements. 
  • Updates third-party library Apache ActiveMQ to version 5.15.2. 
  • Corrects a rare issue that could temporarily delay delivery of backup report and alert emails.
  • Updates to translations.

January 24, 2018

  • Security updates. 
  • Performance and stability improvements. 
  • Numerous improvements to administration console translations and text layout for non-English locales. 
  • Corrects a rare issue in which attempting to view the history log for a user device in the administration console displayed a page not found error.
  • When creating a new backup set, if a set already exists with the default name, an incrementing number is automatically added to the name to prevent backup sets with duplicate names.
  • Adds a confirmation message when deleting a backup set from the administration console.
  • Corrects an issue in which attempting to sort the User column on the Restore History screen could result in a system error.

Known Issues

Version 6.7.2

  • When you select Make Admin for a user, that user does not automatically receive backup status report emails. To make that user receive backup status report emails, add the user to the Additional report recipients list in Settings > Reporting.

Version 6.7.0

  • Selecting Add a local backup in the replace device wizard can actually PERMANENTLY DELETE the local backup archive instead of allowing you to restore files from it. Contact our contact our Customer Champions​ for CrashPlan for Small Business support if you need assistance restoring files from a local backup.  
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