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Code42 Support

User's guide to CrashPlan for Small Business app Version 6

Applies to:
  • CrashPlan for Small Business

Overview

If you already use CrashPlan for Small Business, then you’ll notice some big changes in version 6. This version introduces a new user experience, with the same reliable features you know and trust from earlier versions of CrashPlan for Small Business. This article describes what’s changed in version 6 of the Code42 app. For more details on what has changed in version 6, see Changes to the Code42 app in version 6

Home

The version 6 Code42 app introduces a Home view for quick access to Code42 app's most-frequently-used features: ​

  • Downloading files: Click Get Files for a device on your user account to browse, search, and download backed up files and file versions.
  • Viewing backup status: See at a glance whether backup is complete, in progress, paused, or needs attention.

Home screen

Get files

You back up files so you can get them back when you need them. Formerly known as "restore," the Get Files interface in Code42 app makes it easier than ever to view and download your backed up files.

File browser

In version 6.6 and later, a new file browser makes browsing and searching your backed up files feel a lot like looking for those files on the original device. In addition to being more intuitive, the new file browser offers quick access to a few useful features. Hover over a file for quick access to:

  • Download the file with default download options
  • View previously-backed up versions of the file

Get Files

Get Files Options

Like earlier versions of the Code42 app, you can tell CrashPlan for Small Business where to download files, what to do with existing files that match that file's name, and how to handle its permissions. But in version 6, these options are easier to find and update.

After selecting the files you want to download, click Get Files. Your Get Files Options display automatically. If you update these options, Code42 app remembers your preferences until you leave the Get Files browser.

Get Files Options

Default Download Location
Previously, downloaded files were saved to your Desktop by default. In version 6.6 and later, files save to your Downloads folder by default.

Downloads

Viewing your current and previous downloads is just one click away in the new Code42 app. Click Downloads in the upper-right corner to view and pause downloads, or open the folder containing the download.

Download activity

Details

In version 6 of the Code42 app, the details for managing your backup are centralized into a single location. Click Details to view:

  • Real-time backup statistics
  • Detailed destination status information
  • File selection summary and details
  • Backup sets and settings

Device Details

Settings

Many of the settings found in earlier versions of the Code42 app can now be found in Backup Set Settings and Device Preferences.

Backup Set Settings

You can access settings that control individual backup sets. From Details, click the backup set settings button Backup set settings iconto control: 

  • Backup schedule 
  • File exclusions 
  • Destinations
  • Priority

Device Preferences

You can find settings that apply to all backup sets (like available destinations) or settings that apply to your whole device from Device Preferences. Select the arrow next to the name of your device and choose Device Preferences. From device preferences, you can: 

  • Add local destinations
  • Manage cloud destinations
  • Run maintenance to apply file selection and retention policy changes to a destination (setting was previously labeled Compact)
  • Manage bandwidth and network connections
  • Require a password to open the Code42 app 

Replacing a device

Previously, the process of moving a device's backup from an existing device to a new or reformatted device was known as "adopting" that device. In version 6, this process is known as replacing a device.

Replace Device message

Windows notification area and Mac menu bar

The Code42 icon in your notification area (Windows) or menu bar (Mac) offers the same quick access to basic Code42 app operations that it did in previous versions, but the icon has a new look too. To access these options, click the Code42 icon Code42 CrashPlan icon. If you do not see the Code42 icon, you can open the Code42 app Tray (Windows) or launch the menu bar app from General preferences (Mac). 

Other changes

  • The settings for managing your account email and password are no longer in the Code42 app. You can manage your account settings on the web.
  • Several settings with limited usefulness to most users were removed from the Code42 app. These settings include advanced backup settings, the file verification scan schedule, controls for managing sending and receiving buffer size, and controls for TCP packet QoS. These settings can still be managed from the administration console. 
  • The Code42 app lets you control how much CPU it can use when you are both present and away. However, when the percent CPU is less than 10%, it can prevent your backup from completing. In version 6, CPU cannot be set to less than 10% for both present and away settings. The Code42 app will honor settings lower than 10% if they were previously configured.
  • On Windows, you can now choose to download files with either current or original permissions.