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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

Code42 Support

Code42 Cloud Version 6.9

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

Overview

Version 6.9 of the Code42 cloud includes a number of fixes and enhancements. This release primarily impacts cloud-only Code42 environments (without on-site authority or storage servers), but some of the fixes and enhancements also apply to Code42 environments with on-premises authority servers that use Code42 cloud storage.

Updates affect the following components:

  • Code42 platform (powers the Code42 cloud)
  • Administration console
  • Code42 app

Features

Delayed client updates

January 23, 2019

New Client Updates settings in the administration console enable administrators to define Code42 app update schedules by organization. Configuring these settings to specify when new versions of the Code42 app are released to user devices enables you to:

  • Test new Code42 app versions on a small group of users before updating all users in your Code42 environment.
  • Schedule Code42 app upgrades to better align with your change management process.
  • Create a staggered rollout schedule based on organization.

Watch the short video tutorial below for an example of how to define a client update schedule.

Forensic File Search ability to save searches

November 30, 2018

Forensic File Search now includes the ability to save search criteria, enabling quick and easy access to pre-populated searches. This is helpful for searches you use frequently, and for searches you want to share with other Security Center users in your Code42 environment.
Forensic File Search saved searches list

Watch the short video tutorial below for an example of how you can use Forensic File Search to monitor the location of critical files and save the search criteria for future use. For more videos, visit the Code42 University.

Expanded file exfiltration detection

November 2018 (requires Code42 app version 6.9.0)

Endpoint monitoring now captures new categories of file activity: 

  • Introduces browser activity upload and download detection for Mac devices (previously only available on Windows). 
  • Expands upload and download detection for both Windows and Mac to applications other than web browsers, including Slack, FileZilla, FTP, and cURL.

Fixes and enhancements

Code42 cloud and administration console

Version 6.9.2

February 11, 2019

Updates to Forensic File Search:

  • Performance and stability improvements.
  • The free-form search criteria fields no longer use the web browser's spellchecker. In most cases, spell-check was not helpful, because valid hash values or file paths were often highlighted as spelling errors, yet they were correct as entered. 
  • Corrects an issue in which the error message for being unable to save a search did not display the correct name of the search. 

January 23, 2019

  • Security updates.
  • Performance and stability improvements.
  • In the Reporting > Device Status search results, the Client Version column now displays the Code42 app version, including the build number. For example, 6.9.2.123 indicates Code42 app version 6.9.2, build 123. Previously, the Client Version column displayed a longer string that did not clearly identify the build number. 
  • For Code42 environments with an on-premises authority server also using Code42 cloud storage:
    • Corrects a rare issue in which restoring files from the administration console could fail if the target restore device is different than the device that originally backed up the files.
    • Corrects a rare issue that could prevent backup report emails and alerts from sending properly.
  • Adding a new file path to the backup selection of a locked backup set now overrides any existing paths. Previously, the new and existing paths were both included in the backup file selection.
  • The option to enable Forensic File Search now only appears if your Code42 environment is licensed for this feature. Previously, some unlicensed environments saw this option in the administration console, although enabling it had no effect.
  • Corrects an issue introduced in version 6.9.1 in which clicking the Run a Device Report icon on the Administration > Users screen did not display the report.
  • Adds an Upgrade Clients option to manually upgrade the Code42 app on all devices in an organization.
  • On the Reporting > Device Status screen, corrects an issue introduced in version 6.9.1 in which the User Profile Status search filter did not appear under certain circumstances. 
  • Updates the product plan and add-on features names listed at the top of the Administration > Subscriptions page to use the full product name instead of an abbreviated product code. 
  • Improvements to logging.
  • Corrects an issue in which Security Center user activity could incorrectly report a single download action as both an upload and download event under certain circumstances. Requires Code42 app version 6.9.2. 
  • Corrects an issue introduced in version 6.8.2 in which selecting Replace a Device from the action menu for a specific device could incorrectly deactivate the new device instead of the old device if both devices are still online.
  • Improvements to translations.
  • Corrects an issue in which the Client Management screens did not correctly display non-English languages.
  • Corrects an issue in the email titled Your Code42 for Enterprise license keys are ready in which an outdated customer email address could appear in the message body.

Version 6.9.1

January 15, 2019

  • Corrects a Forensic File Search issue in which deleting or saving changes to an existing search did not work correctly in Internet Explorer 11.

January 9, 2019

Updates to Forensic File Search:

  • When viewing the expanded details of a saved search, clicking Cancel or Save now collapses the details. 
  • The quick view list of saved searches now sorts alphabetically. Previously, the list was sorted by last modified date. 

December 14, 2018

Updates to Forensic File Search:

  • Performance and stability improvements.
  • Minor bug fixes and usability improvements on the Saved Search screens related to browser navigation (for example, switching between tabs, refreshing the page, and using the forward and back buttons). 
  • Attempting to save a search with the same name but different capitalization as an existing search now clearly displays a message that a search with this name already exists. Previously, the search did not save, but it was not clear why.
  • Saving a search with a date is in range filter no longer converts the range into separate on or after and on or before criteria. (This did not affect search results, but did create a mildly inconsistent search filter experience.)

December 13, 2018

Updates to Forensic File Search:

  • The Data Sources screen now shows:
    • How many user drives have completed the initial extraction scan and are currently being monitored by Forensic File Search 
    • The total number of user drives in your cloud service environment 
  • Improvements to error messaging for reauthorizing a cloud service.

December 12, 2018

  • Security updates.
  • Performance and stability improvements.
  • Improves administration console responsiveness when device settings updates are being pushed to all devices in a very large organization.
  • Adds new user rolesCross Org Helpdesk, Cross Org Admin, Cross Org Admin - No Restore, Cross Org Legal Admin, Cross Org Security Viewer, and Cross Org Manager. Users with these new roles can manage settings for users outside their own organization. 
  • Adds cross org permissions to users with the Customer Cloud Admin role. This enables Customer Cloud Admins who have been moved from the top-level organization to a different organization to still manage all users.
  • Corrects a display issue in which links to Invite Users and Add Users incorrectly appeared on the administration console Dashboard for users with the Legal Admin role.
  • Corrects an issue in which users could not be moved from one organization to another under certain circumstances.
  • Assigning the Org Admin role to a user is now logged in the History log.
  • Corrects an issue in which the Desktop User - No Web Restore and Org Admin - No Web Restore roles were not available to some users.
  • Corrects a rare issue which prevented newly-created users from being able to sign in to Code42.
  • Improvements to the sync processes between Code42 cloud storage and on-premises Code42 authority servers.
  • Updates the PushRestoreJob Code42 API resource to allow administrators to restore files to the original location on the device. See the Code42 API documentation viewer for more details about the four new parameters that control the restore location: 
    • pushRestoreStrategy
    • permitRestoreToDifferentOsVersion
    • existingFiles
    • filePermissions  

Version 6.9.0

November 8, 2018

  • Security updates.
  • Performance and stability improvements.
  • Corrects an issue in which the Security Center user activity CSV export could display the wrong Process Name for events happening in different browsers at the same time. For example, files uploaded via both Firefox and Chrome within a minute of each other could incorrectly all appear as being uploaded in Firefox.
  • Corrects an issue in which initiating a device restore from the administration console could display the completion confirmation dialog multiple times.
  • The Code42 Master Service Agreement (MSA) now appears the first time an administrator signs in to the Code42 administration console.
  • Corrects an issue in which administration console searches only returned results for exact matches on Hostname. Now, search results also return partial matches (for example, searching for the term "harmless" now returns devices with the hostname harmless and mostly harmless).
  • Corrects an issue in which API requests to the WebRestoreFileMetaData resource could incorrectly return a 404 not found error.
  • Because file upload detection is no longer limited to web browsers, the Browser Activity label is now Application Activity throughout the endpoint monitoring and Security Center screens.
  • Improvements to logging.
  • Corrects an issue for organizations that activated Compliance Settings in which the option to enable web restores was still visible. This was a display issue only; web restores are always disabled for Compliance Settings organizations. 
  • Improves sync processes between the Code42 cloud and on-premises authority servers.
  • Corrects an issue that prevented web restores for offline devices using archive key password security.

Code42 app

Version 6.9.2

In cloud-only Code42 environments, the Code42 app will be automatically upgraded to version 6.9.2 over several days, beginning February 19, 2019. Administrators can delay this upgrade by up to 30 days by configuring a global delay or organization exception.

  • Security updates.
  • Performance and stability improvements.
  • Corrects an application compatibility issue between a recent Box Drive update for Mac and Code42 Security Center reporting.
  • Improvements to translations.
  • Improves display of very long backup destination names.
  • Corrects a rare issue for devices with multiple backup sets in which restores were not allowed from the Code42 app if one of the backup sets had no files selected for backup.
  • Corrects a rare issue for devices running Windows 7 or Windows Server 2008 R2 in which browsing files to restore could result in an "unknown error" message. 
  • On devices running Windows 7 and Windows Server 2008 R2, the Code42 app now uses OpenSSL to encrypt and decrypt user backups. Devices using newer versions of Windows continue to use the FIPS 140-2 certified encryption module provided by the device's operating system.
  • New backup sets created in the Code42 app are now assigned the lowest backup set priority by default. 
  • Corrects a rare issue which could cause the Code42 app to unnecessarily leave very large log files on Mac devices. 
  • During a file verification scan, the Code42 app no longer displays the path of the last file backed up. This was only a display issue, but made it look like the backup was stuck at 100% for a specific file; in reality, backup is paused to allow the file verification scan to complete.
  • Corrects an issue in which Forensic File Search did not properly scan some directories under specific circumstances.
  • Improvements to logging.

Version 6.9.0

December 18, 2018

  • Corrects an application compatibility issue between a recent Microsoft OneDrive update (version 18.222.1104.0006) and Code42 Security Center reporting.
  • Corrects a rare issue introduced with the initial release of Code42 app version 6.9.0 in which clicking the Run backup now link to start an ad-hoc backup did not immediately start the backup. 

December 4, 2018

  • Security updates.
  • Performance and stability improvements.
  • Corrects an issue on Windows 10 devices in which the Code42 app's backup process could inadvertently trigger the download of online-only files managed by OneDrive Files On-Demand.
  • Local backup destinations now display the file path of the destination in addition to the name.
  • When searching for files to restore, the search results now include the file path (previously, only the filename appeared). This helps differentiate between files with the same name that exist in multiple locations.
  • The Code42 app no longer allows you to add Universal Naming Convention (UNC) file paths (for example, //SERVERNAME/shareddir/) to the backup file selection. UNC paths have never been supported by the Code42 app; this update prevents you from entering a path the Code42 app is unable to back up.
  • Corrects a rare issue introduced in Code42 app version 6.8.3 which could prevent the app from being able to back up a file if it was locked by another program.
  • Corrects an issue introduced in Code42 app version 6.8.3 in which the app.log was truncated until a user signs in for the first time.
  • Corrects an issue introduced in Code42 app version 6.8.3 for environments using single sign-on (SSO): if the Require account password to open the Code42 app setting is enabled, the new user welcome message now only appears the first time the user opens the app (in version 6.8.3, the message could appear every time). 
  • Corrects an issue on Mac devices in which uninstalling the Code42 app did not properly remove files in the /var/db/receipts directory (for root installs) or the $base/Library/Receipts/crashplan directory (for per user installs).
  • Removes the connection.info command from the Code42 app command-line interface (CLI). Since the Code42 app no longer supports computer-to-computer backups, this command is no longer necessary.
  • On Mac devices, the keyboard shortcut to view the history log is now Command+Y. Previously, it was Command+Option+H.
  • De-authorizing a Windows device no longer resets the Device Preferences > Usage > Alert me if this device is not backed up for value to the default 3 days. Now, if a user customizes this setting, it retains the custom value after the user signs in again.
  • Accessed date metadata is no longer collected for files on Windows devices. 
  • Corrects an issue on Windows devices in which accessing a file without making any changes could incorrectly trigger backup of a new file version.
  • Corrects an issue in which a filename could appear twice in the list of Downloads if a device restore is initiated from the the administration console. This was only a display issue; only one copy of the file was restored and existed on the device.
  • Improvements to logging.
  • Corrects a rare issue in which there could be an unexpected delay in resuming a paused backup.
  • On Mac devices, corrects an issue in which endpoint monitoring could prevent a user from properly ejecting an external drive.
  • Corrects an issue introduced in Code42 app version 6.8.2 which prevented some users from being able to access log files in the /Library/Logs/CrashPlan directory.
  • Corrects a rare issue which could cause the Code42 app to unnecessarily leave very large log files on Mac devices.
  • Corrects a very rare issue introduced in Code42 app version 6.8.3 which could cause some users to see an "Uncaught exception" error message when attempting to open the Code42 app.
  • Corrects an issue introduced in Code42 app version 6.8 for users with custom key archive security which prevented new devices from being added via the Replace Device wizard.
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