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Code42 Support

Code42 Cloud Version 6.8

Applies to:
  • Code42 for Enterprise


Version 6.8 of the Code42 cloud includes a number of fixes and enhancements. This release primarily impacts cloud-only Code42 environments (without on-site authority or storage servers), but some of the fixes and enhancements also apply to Code42 environments with on-premises authority servers that use Code42 cloud storage.

Updates affect the following components:

  • Code42 platform (powers the Code42 cloud)
  • Administration console
  • Code42 app


Forensic File Search monitoring for Google Drive and Microsoft OneDrive

September 24, 2018

In addition to providing detailed visibility about files on user devices, Code42 Forensic File Search now monitors files stored in Google Drive and Microsoft OneDrive. This integration enables security teams to:

  • See all files stored in Google Drive and OneDrive
  • Identify how files are being shared, including via public links and to users outside your organization
  • Track movement of files in Google Drive and OneDrive, including file creation, modification, and deletion

Code42 app usability improvements

September 18, 2018 (requires Code42 app version 6.8.3)

  • The Get Files button is now labeled Restore Files, which matches the terminology used in the administration console and in previous versions of the Code42 app. 
  • Adds a permanent Settings link to the top-right of the app. Previously, the Settings link only appeared on the Device Details screen. 
  • Settings for individual backup sets are now included in a new tab on the main Settings/Device Preferences screen. 
  • The Home screen now displays device details for this device, instead of a list of devices. Previously, viewing the Device Details screen required the user to click Details next the device name. This makes it easier to view relevant information about the device backup by showing it automatically upon opening the app. 
  • For users with multiple devices, clicking the Restore Files button now prompts users to select a device to restore from. Previously, restoring files from a different device required users to first select that device from the Home screen. 
  • The option to pause backups now appears as a link in the upper right of the app. Previously, the pause option appeared next to each backup destination.
  • The backup progress indicator in both the app and the menu bar now displays the filename and completion percentage for the file currently being backed up. 

New controls to disable web restore

September 12, 2018

Introduces the ability for administrators to enable or disable user web restores for each organization. 

Control user ability to pause backups

September 18, 2018 (requires Code42 app version 6.8.3)

Introduces a new Pausing Controls section in the administration console. This enables administrators to prevent users from pausing backups via the Code42 app. This helps ensure Code42 is always protecting your data.

Auto-start backups for users with local authentication

September 18, 2018 (requires Code42 app version 6.8.3)

Administrators can now use Code42 deployment policies to configure automatic user registration when using local authentication. This means Code42 environments without an external identity management solution can now silently install the Code42 app on user devices and start backups automatically. 

Endpoint monitoring support for Box Drive on Macs

September 18, 2018 (requires Code42 app version 6.8.3)

In addition to Code42's existing file exfiltration detection for Box Sync, Box Drive activity on Mac devices is now also monitored. 

NIST-compliant archive encryption

September 18, 2018 (requires Code42 app version 6.8.3)

On Windows and Mac devices, the Code42 app now uses a FIPS 140-2 certified encryption module to encrypt and decrypt file contents and filepaths for user device backups. This meets NIST 800-171 SC-13 control requirements. (To ensure FIPS compliance on Windows, you must also enable "FIPS mode" for the device. See Enable FIPS mode on Windows devices for more details.) 

Forensic File Search support for SHA256 file hashes

August 15, 2018

Forensic File Search now collects SHA256 hash information for each file event (in addition to the the existing MD5 hash data). This enables administrators to search and filter events by SHA256 values.

User device hostname

August 8, 2018 (requires Code42 app version 6.8.2)

The administration console now displays a device's hostname in addition to its device name. The hostname is the name of the device as reported by the device's operating system. Unlike the existing device name field, hostname is a static device property that cannot be edited by Code42 users. 

Code42 app uninstall prevention

August 8, 2018 (requires Code42 app version 6.8.2)

Administrators can now set an optional property on Windows devices that prevents users from uninstalling the Code42 app from the the Start menu and the Add/remove programs section of the Control Panel. This helps to better secure the information on user devices by ensuring that Code42 backup and file exfiltration detection are always running. 

Forensic File Search exclusions

August 8, 2018 (requires Code42 app version 6.8.2)

Administrators can now define a list of file types and file paths to exclude from Forensic File Search. This helps reduce irrelevant search results, and can also reduce CPU usage on user devices. 

Code42 cloud automated user provisioning and LDAP sync

May 30, 2018

The Code42 User Directory Sync Tool enables administrators to securely and automatically provision users in the Code42 cloud. Code42 User Directory Sync automatically creates new users, removes deactivated users, and updates user roles and permissions based on information received from your directory services, such as Microsoft Active Directory (AD). Code42 User Directory Sync is compatible with all directory services that use LDAP version 3.

Fixes and enhancements

Code42 cloud and administration console

Version 6.8.5

October 25, 2018

Updates to Forensic File Search:

  • Adds multi-value search support for the Actor, Shared With, and SHA256 filters.
  • Corrects an issue in which search results with over two billion—yes, billion—records could display the total number of results as a negative number.
  • Search result column headings and event details now more clearly indicate that time values are presented in Coordinated Universal Time (UTC).

October 3, 2018

  • Performance and stability improvements. 
  • Corrects a rare issue which prevented a Customer Cloud Admin from moving a user to a new organization if the old and new organizations offered different backup destinations.

Version 6.8.3

September 20, 2018

Updates to Forensic File Search:

  • Security updates.
  • Minor user-interface formatting improvements.
  • When searching by date, clicking anywhere in the date field now opens the date picker calendar. Previously, the date picker only appeared when clicking directly on the date.
  • Improves error messaging if one or more multi-value search criteria are invalid.
  • Corrects a display issue in which creating a search with more than 10 criteria could result in the search criteria filters unexpectedly changing their display order.

September 12, 2018

  • Security updates. 
  • Performance and stability improvements. 
  • On devices with the Code42 app deployed via a Code42 deployment policy, de-authorizing the user and then creating a new Code42 user account from that device now requires the new user to re-enter the registration key.
  • Corrects an issue introduced in version 6.8.2. in which the Agent Partner Portal My Organizations and View Order pages did not display properly under certain circumstances.
  • Corrects an issue introduced on June 24th in which entering a search term in the administration console could return names of organizations that did not match the search term. 
  • Errors related to being unable to backup Windows files encrypted with EFS are now also noted in the backup_files.log, in addition to the service.log.
  • Improvements to logging.
  • Removes the option to configure the Data de-duplication, Compression, Encryption enabled, and Watch file system in real-time device backup settings from the administration console for both backups and legal holds. These settings improve the performance and security of your Code42 environment and should always be enabled. Administrators can use the Code42 API to enable these settings if they were disabled previously.
  • Corrects a rare issue which could cause the administration console to inaccurately report the size of a device's backup archive. 
  • In the Code42 API, corrects an issue with the Org resource in which including the parentOrgUid parameter with a POST request returned an error.
  • Endpoint monitoring scans of cloud folders are now off by default. Events from these folder scans were only visible via the CSV export and Code42 app for Splunk, and are different than the activity monitoring visible in Security Center. Disabling the scan reduces both the amount of unwanted monitoring data and the processing load on user devices. However, administrators can still manually re-enable cloud folder scanning via the administration console CLI.
  • Bookmarked Forensic File Search queries now correctly handle search values with the + character.

Version 6.8.2

August 21, 2018

  • Updates the Code42 API domain for the Forensic File Search fileevent resource to (Previously, it was Beginning August 21, all requests to the filevent resource must be directed to 

August 15, 2018

Updates to Forensic File Search:

  • Adds support for multi-value includes any and includes none searches within a single search criteria. For example, administrators can now enter multiple MD5 hashes and see results for file events that match any of the supplied values.
  • Enables administrators to search for file events based on the File size
  • Adds support for SHA256 hashes.
  • Exporting results to CSV now provides the option to choose which fields to include in the export. The Code42 API fileevent/export resource now also supports optional parameters to specify the inclusion and ordering of fields in the CSV export. 
  • After performing a search, corrects an issue in which changing the search criteria and clicking Search again did not update the results under certain circumstances.

August 14, 2018

  • Corrects an issue introduced with the initial release of version 6.8.2 on July 26th in which licensing renewal emails did not contain the product license keys, which are needed for Code42 environments with an on-premises authority server version 5.3 and older. Newer versions of the Code42 server apply these keys automatically.
  • Corrects a very rare issue introduced in version 6.8.1 in which some customers were unable to complete orders in the Code42 Enterprise Store under very specific circumstances.

July 26, 2018

  • Security updates. 
  • Performance and stability improvements.
  • Corrects an issue which prevented legal administrators from collecting files for users on legal hold who have not yet started their initial backup.
  • Corrects an issue in which custom scripts or queries that use the Computer API resource could take longer than expected to return results. 
  • Updates branding from "Code42 CrashPlan" to "Code42" in email invitations for new users.
  • The process of transferring a backup archive to another device is now called Replace a Device in the administration console, which matches the name in the Code42 app. Previously, the administration console referred to this process as Adopt a Computer.
  • Improves sync processes between the Code42 cloud and on-premises Code42 authority servers.
  • Simplifies output in the Identity Management > Sync Log for newly-created SCIM users.
  • Corrects an issue in the Device Status Report in which some items still appeared in English when the selected language is Espanol (Espana).
  • Corrects an LDAP issue in which an organizational unit (OU) name containing a space could prevent searches from working properly.
  • Improves error messaging if attempting to directly visit the legal hold web app URL when you are not licensed for legal hold.
  • Corrects a rare issue for Code42 environments with an on-premises authority server on version 5.x in which the Licensing page in the administration console did not load properly.
  • Corrects an issue on devices with endpoint monitoring enabled running macOS High Sierra 10.13 or later in which some system-initiated processes were incorrectly included as user activity in Security Center. 
  • Corrects an issue in which deactivating a legal hold custodian and then removing the user from the legal matter left the user in a Blocked status. Now, the user is correctly deactivated.
  • Corrects an issue in which password reset emails were not being received by email addresses containing an underscore.
  • Adds Code42 API support for device hostname. The hostname is the name of the device as reported by the device's operating system. Unlike the existing device name field, hostname is a static device property that cannot be edited by Code42 users. 
    • Adds the osHostname output value to the ComputerDeviceBackupReportRestoreHistory, and ColdStorage resources:
    • Adds the osHostname query parameter to the Computer resource.

Version 6.8.1

July 16, 2018

Updates to Forensic File Search:

  • Enables administrators to search for file events based on the File Owner.
  • The search type dropdown filter and the column selector now group file event attributes by Event, File, and Device.
  • The Code42 API now properly supports search queries that include the eventId filter.
  • Corrects an issue in which attempting to export over 200,000 search results to a CSV file did not export any information. Now, administrators are informed that only the first 200,000 results are included, and the CSV export proceeds as expected. 

June 25, 2018

Updates to Forensic File Search:

  • Security updates.
  • Performance and stability improvements.
  • Adds the ability to export search results to a CSV file.
  • Improved interface for entering Date Observed search criteria.
  • Limits requests to the fileevent API resource to a maximum of 120 per minute. Requests that exceed this limit do not return results.
  • File events are now captured for files that start with or are entirely composed of spaces.

June 23, 2018

  • Performance and stability improvements.
  • Updates third-party library Electron to version 2.0.1.
  • Corrects an issue introduced in version 6.5.2 in the Code42 API documentation viewer in which details were missing for the DeviceBackupReport resource.
  • Corrects an issue in which exporting Security Center events to CSV could report the device address as in some situations.
  • Corrects an issue on Mac devices in which endpoint monitoring did not properly capture Box Sync events if the Box Sync folder was installed in a custom location. Windows devices were not affected by this issue.
  • Corrects an issue introduced to the Code42 cloud on May 30th which prevented some devices using CrashPlan app version 4.x from being able to restore files from another device on the user's account.
  • Corrects an issue in which administrators were unable to add Google Backup and Sync to a Security Center activity profile created prior to version 6.7.2 if Google Drive was also selected as a cloud service to monitor.
  • Corrects a rare issue which could incorrectly cause an email alert to be sent indicating a device is not backing up, even though the device's backup is up-to-date.
  • Corrects a very rare issue in which archives were not properly expiring at the end of the cold storage retention period.
  • Corrects an issue when performing a web restore from the administration console: files in a selected folder nested several layers deep are now restored even if one of the parent directories is deselected. 

Version 6.8.0

May 30, 2018

  • Security updates.
  • Performance and stability improvements.
  • Corrects a very rare issue in which changing a setting in the administration console did not save properly.
  • Corrects a very rare issue in which locking a specific combination of retention settings in the administration console could prevent some users from being able to sign in to the Code42 app.
  • Updates third-party library OpenSAML to version 3.3.0.
  • Updates to administration console translations.
  • Corrects an issue which could prevent some password managers from being able to sign in users to the administration console.
  • Org Admin users in the Agent Partner Program can no longer change an organization's parent.
  • Corrects an issue in which web restores in the administration console could fail for Windows files with alternate data streams if the Restore Target is set to Zip file and the Full Paths option is selected.
  • Corrects an issue on the Subscriptions page in which the date format was incorrect if the selected language is Chinese Simplified (ZH).
  • Corrects a minor text-alignment issue on the Users screen.
  • Improves reliability and consistency of administration console graphs and statistics.
  • Corrects a display issue in which the email address for a deactivated SYSADMIN still appeared in the list at Settings > Notifications > Email Recipients. Emails were not actually being sent to deactivated users, although the administration console made it appear that they were.
  • Corrects an issue in which an administrator could create duplicate organizations by quickly and repeatedly clicking Add before the Add an Organization dialog closes.
  • Improves ability to add a custodian to a legal matter if the user's organization has hundreds or thousands of users. 
  • Corrects an issue in which sharing a link to a pre-populated report from Reporting > Device Status did not save the User Profile Status filter selection in the shared link.
Identity Management
  • From Settings > Identity Management, changing the display language now immediately updates all areas of the page with the new language. Previously, manually refreshing the page was required to update to some areas.
  • Corrects a rare SCIM mapping issue with Okta in which creating a Push Group could cause an Okta error.
  • Improves clarity and accuracy of the Enable Single Sign-On confirmation dialog.
  • Standardizes the order of the Username, Password, and Base URL fields in Settings > Identity Management to match Okta's ordering and to facilitate easier copying and pasting of information between screens.
  • Corrects an issue for Code42 environments with more than 100 child organizations in which Settings > Identity Management > Provisioning did not properly display the Organization Mapping details.
  • Corrects an issue in Settings > Identity Management > Sync Log in which the Date Changed column always displayed dates in the English (United States) format. Now, date formatting matches the selected language.

Code42 app

Version 6.8.3

In cloud-only Code42 environments, the Code42 app will be automatically upgraded to version 6.8.3 over several days, beginning September 18, 2018.

  • Numerous Code42 app usability improvements.
  • If a device is powered off during the preferred file verification scan time, the scan will run the next time the device is powered on.
  • When pausing backups from the Code42 app, the default pause length is now one hour. Previously, it was 24 hours.
  • Improves ability to back up locked files on Windows devices with the Code42 app installed per user.
  • On Windows devices with the Code42 app installed per user, the Windows sign out screen now informs the user if a backup is in progress and provides the option to Cancel or Sign out anyway.
  • Removes support for OS X 10.10 Yosemite. Devices using OS X 10.10 will not upgrade to Code42 app version 6.8.3.
  • Corrects a rare issue in which a device with a local backup destination could get stuck "synchronizing" indefinitely. This could require users to restart the Code42 service or restart the device to resume backups. 
  • Corrects a rare issue for users with both local and cloud backup destinations which could cause backups to the cloud destination to pause if the local destination runs out of space. 
  • Corrects an issues in which Mac devices were unable to back up files containing the ≠ character in the file name or filepath.
  • Corrects an issue introduced in version 6.7.2 in which Mac devices with a system language other than English did not automatically apply the language preference to the Code42 app.
  • On Linux devices, corrects an issue in which specifying a custom location for the Code42 app installation could fail to properly install the app under certain circumstances.
  • Corrects an issue on Mac devices in which changing the capitalization of a file or folder (for example, renaming “Documents” as “documents”) could cause backups of previous file versions to be removed from the backup archive.
  • Corrects a rare issue for Windows devices backing up to multiple destinations which could cause duplicate backups of the same file version.
  • Corrects an issue for Mac and Linux devices in which the < character did not display correctly in the backup progress message "Last backup < 1 minute ago."

Version 6.8.2

In cloud-only Code42 environments, the Code42 app will be automatically upgraded to version 6.8.2 over several days, beginning in mid-August, 2018.

  • On Windows and Linux devices, the Options menu item is now labeled Preferences.
  • Users no longer need to include a port number after the server address when signing in to the Code42 app for the first time.
  • On Windows devices, the Code42 service now defaults to Automatic (Delayed Start). This helps prevent a very rare issue in which the Code42 app did not automatically start if the device is restarted.
  • On Linux devices, the location of the UI log file is now ~/.code42/logs. Previously, it existed in /usr/local/crashplan/log.
  • Corrects an issue introduced in version 6.7.1 in which the scroll bar was missing from the Replace device screen when there are more than 10 previous devices to choose from.
  • Corrects a rare issue in which removing a local backup destination could prevent the user from re-adding another destination later, and could also prevent the Get Files button from working properly.
  • Corrects an issue for Macs with endpoint monitoring enabled in which a small percentage of devices displayed an unnecessary "CrashPlanService runtime error" message during a Code42 app upgrade. Even in cases where the error occurred, the Code42 app upgrade completed successfully and users could safely click OK to dismiss the message.
  • Corrects a rare issue which could cause the Code42 app to perform a file verification scan if the device is restarted. Now, the file verification scan correctly only runs once after a user changes the backup file selection.
  • Corrects an issue on Mac devices using multiple spaces (also called multiple desktops) in which clicking the Code42 menu bar icon could unexpectedly switch to another space.
  • Improves logging.
  • Improves code signing for the Windows Code42 app.
  • Users that were inadvertently configured to back up to a Code42 server destination that no longer exists can once again sign in to the Code42 app without issue. 
  • Corrects a very rare issue in which specific file types (such as CAD files) could be locked by a Forensic File Search scan, which could prevent the file from saving properly.

Known issues

  • Removing users' ability to pause backups may cause Code42 app version 6.8.3 to use more CPU on a device than expected. This issue only affects Code42 app version 6.8.3. It is fixed in version 6.9.0. 
  • On Linux user devices, Code42 app version 6.8.2 requires Name Service Switch (NSS) version 3.26 or later. This is newer than the default installed on some operating systems, including Ubuntu 14.04. If the Code42 app does not open after upgrading to version 6.8.2, upgrade NSS with this command: sudo apt-get install libnss3 
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