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Code42 Support

Code42 Cloud Version 6.7

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)


Version 6.7 of the Code42 cloud includes a number of fixes and enhancements. This release primarily impacts cloud-only Code42 environments (without on-site authority or storage servers), but some of the fixes and enhancements also apply to Code42 environments with on-premises authority servers that use Code42 cloud storage.

Updates affect the following components:

  • Code42 platform (powers the Code42 cloud)
  • Administration console
  • Code42 app

Fixes and enhancements

Code42 cloud and administration console

February 24, 2018

  • Security updates. 
  • Performance and stability improvements.
  • Corrects a rare issue in which a keystore migration could fail under very specific circumstances.
  • Improves performance of messaging between user devices and the Code42 cloud. 
  • Improves the accuracy of the confirmation message for changing an organization's archive encryption key security setting.
  • Attempting to create a new provisioning provider with the same name as an existing provider now displays an error message instead of requiring the administrator to refresh the page to continue.

January 31, 2018

  • Performance and stability improvements. 
  • Updates third-party library Apache ActiveMQ to version 5.15.2. 
  • Corrects a rare issue which could temporarily delay delivery of backup report and alert emails.
  • Updates to translations.

January 24, 2018 

  • Security updates. 
  • Performance and stability improvements. 
  • Improved Identity Management interface for mapping users to organizations.
  • Numerous improvements to administration console translations and text layout for non-English locales. 
    Introduces a new Code42 API version and associated API documentation. This does not replace previous versions of Code42 API resources or the existing API doc viewer. Previous Code42 API resources are still supported.
  • Corrects an issue for Code42 environments with a version 6.5.1 on-premises authority server also using Code42 cloud storage in which a newly-created user's device did not automatically start backing up under certain circumstances.
  • In the API Documentation Viewer, improves the description of the AuthTokenAndRegistration resource.
  • Corrects a rare issue in which attempting to view the history log for a user device in the administration console displayed a page not found error.
  • Improves error messaging when attempting to view archive details for an archive you don't have permission to view.
  • In Security Center, corrects an issue in which some security events might not appear in results if the user backs up to more than one destination.
  • In Security Center, corrects an issue in which searching for a username that contains special characters did not return any search results.
  • Corrects an issue for Code42 environments with endpoint monitoring enabled that use more than one storage destination: the link in an activity profile notification email now correctly displays relevant security events if a destination is offline.
  • Corrects an intermittent issue in the Reporting section of the administration console which required administrators to refresh the page to close an item's details or navigate to a different report.
  • Corrects an issue in which some Legal Hold screens did not load properly in the Internet Explorer 11 web browser.
  • Corrects a rare issue in which attempting to delete a federated identity service provider did not completely remove the provider from the Identity Management details screen. 
  • When creating a new backup set, if a set already exists with the default name, an incrementing number is automatically added to the name to prevent backup sets with duplicate names.
  • Adds a confirmation message when deleting a backup set from the administration console.
  • Corrects an issue in which attempting to sort the User column on the Restore History screen could result in a system error.
Code42 app

The Code42 app will be automatically upgraded to version 6.7.0 over several days, beginning in early March, 2018.

  • Performance and stability improvements. 
  • Improves Code42 app restore performance for Mac devices using macOS 10.13 High Sierra.
  • On Windows 32-bit devices, corrects a rare issue which could prevent the Code42 app from connecting to the background service if the app is launched from the tray app.
  • Improves display of very long backup set names.
  • Improvements to Thai translations.
  • Corrects an issue on Windows devices in which users were unable to sign in to the Code42 app if signed in to the device with a different account than the one that installed the app (for example, installing the Code42 app while signed in with a local Windows account and then accessing the Code42 app later while signed in with a Windows domain account).
  • On Windows devices with the Code42 app installed for all users, the UI log file is now located at C:\Users\USERNAME\AppData\Local\CrashPlan\log\ui.log
  • Corrects an issue in which using the substitution variable :alldesktops to define the default backup file selection in the administration console could result in some file changes not being detected for backup.
  • On Windows devices with the Code42 app installed per user, corrects a rare issue in which the Code42 app did not start properly when opened from the shortcut in the Windows start menu.
  • On Mac devices, introduces changes to the types of metadata supported for backup:
    • Adds support for BSD flags and HFS+ extended attributes
    • Removes support for the deprecated Finder flag
  • Corrects a rare issue which prevented users from changing the backup schedule if the specified times crossed midnight from one day to the next (for example, from 10:00 pm to 2:00 am).
  • Enabling personal cloud detection for Google Drive within Code42's endpoint monitoring no longer requires administrators to manually grant read access to SYSTEM for the Google Drive folder (as long as the Code42 app was installed by a member of the administrator's group). 
  • On Windows 10 devices with the system display setting scaled to more than 100%, corrects an issue in which the Code42 system tray app did not display properly.
  • Corrects an issue in which upgrading the Code42 app on an Ubuntu Linux device did not also automatically upgrade the JRE under certain circumstances. 
  • Corrects a rare issue in which Windows devices did not properly back up files with alternate data streams (ADS).
  • Corrects a rare issue in which it was possible to open multiple windows of the same screen within the Code42 app.
  • Provides more specific status messages if a user clicks Run backup now but the backup is unable to run due to issues related to network connectivity, destination availability, device battery level, etc. 
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