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Code42 Support

Code42 Cloud Version 6.7

Applies to:
  • Code42 for Enterprise

Overview

Version 6.7 of the Code42 cloud includes a number of fixes and enhancements. This release primarily impacts cloud-only Code42 environments (without on-site authority or storage servers), but some of the fixes and enhancements also apply to Code42 environments with on-premises authority servers that use Code42 cloud storage.

Updates affect the following components:

  • Code42 platform (powers the Code42 cloud)
  • Administration console
  • Code42 app

Features

Forensic File Search

April 10, 2018

Forensic File Search is a new Security Center feature that leverages the Code42 app to provide administrators detailed visibility into files on user devices, including files not selected for backup. This enables administrators to search file metadata to gain a clearer understanding of file activity throughout the organization.

Forensic File Search can help you answer questions such as:

  • Who in your organization has, or previously had, a specific file?
  • Given the filename and/or MD5 hash of a virus or malware that has spread throughout the organization, who was the first user to possess it?
  • Which devices in my network were part of a phishing attack?
  • What file activity occurred during a security incident?
  • Is there evidence of users covering up malicious activity (deleting files, changing extensions, etc.)?
  • Has a known malicious file been removed from all user devices?
  • What network interfaces were active on a device during a security incident?

For information about enabling Forensic File Search in your Code42 environment, contact your Customer Success Manager (CSM) for enterprise support at csmsupport@code42.com.

Fixes and enhancements

Code42 cloud and administration console

Version 6.7.2

May 10, 2018

  • Updates to Forensic File Search:
    • Minor page layout and formatting updates.
    • Enables administrators to search for file events based on IP Address (public) and IP Address (private).

May 3, 2018

  • Updates to Forensic File Search:
    • Performance and stability improvements. 
    • Minor page layout and formatting updates. 
    • Search query details are now included in the URL. This enables administrators to bookmark and share links to specific searches, and improves behavior when using the browser's back and forward buttons.

April 25, 2018

  • Security updates.
  • Performance and stability improvements. 
  • Introduces a new user role, Alert Emails, to allow customization of which administrators receive backup report and alert emails.
  • Improvements to sync processes between on-premises authority servers and the Code42 cloud.
  • Corrects an issue in which users with archive key password security using single sign-on (SSO) were unable to sign in to the Code42 app in certain circumstances.
  • Improves display of long usernames in the administration console's suggested search results. 
  • Improves messaging throughout the administration console if a Universal Naming Convention (UNC) path is included in the backup file selection of a Windows device (for example, //SERVERNAME/Users/). Code42 has never supported backing up UNC file paths. File selections must use an absolute drive letter path (such as a C:/Users/).
  • Updates the labels of the frequency and version settings on the Device Backup Settings screen to match the labels in the Code42 app and the legal hold screens.
  • Improves endpoint monitoring detection on Windows devices for large numbers of files transferred to removable media.
Legal hold
  • Adds informational text to legal hold screens about the impact of backup file exclusions on preservation policies.
  • Corrects an issue for users with the Customer Cloud Admin role in which the Administration > Settings menu option was not visible when viewing legal hold screens.
  • Moves the legalHoldPolicy resource  from version 1 to version 4 of the Code42 API. Both versions of the resource are supported in version 6.7.2, but the version 1 resource will be deprecated in a future release. Therefore, administrators should update any scripts using the version 1 resource.
  • Corrects an issue in which preservation policy names were not sorting alphabetically.
  • Legal matters and preservation policy names can no longer only contain a space.
  • Minor improvements to header and column alignment on the Matters and Preservation Policies screens.
  • Improves error-handling when attempting to add a custodian to a matter who already exists in the matter.
  • Corrects a display issue in the Firefox browser on Ubuntu Linux devices in which the dialogs to edit a preservation policy's start and end backup times were not aligned properly.
  • Corrects an issue in which deactivating a custodian managed by SCIM provisioning and then removing the user from the legal hold left the user in a Blocked status. Now, the user is correctly deactivated.
  • Corrects an issue in which multiple preservation policies could be created inadvertently by pressing enter repeatedly after typing the policy name.
  • Released custodians no longer display the Get files link. Previously, the link appeared but was disabled because the custodian is no longer under legal hold.

Version 6.7.1

March 21, 2018

  • Security updates.
  • Performance and stability improvements. 
  • Improved layout and design for the Device Status report.
  • The Device Status and User Backup reports no longer limit CSV exports to 1,000 results. Now, all report results are exported to CSV.
  • Corrects an issue introduced in version 6.0 in which links in several administrator alert emails incorrectly only opened the administration console dashboard instead of going directly to a user's details.
  • Improvements to logging.
  • On the Device Details screen, selecting Maintain Archive… now displays a confirmation dialog explaining the implications of running archive maintenance. Previously, maintenance started immediately without requiring confirmation. 
  • When making changes to the backup file selection in the administration console, corrects an issue in which the message "One or more file paths are already included in the file selection with different capitalization" incorrectly appeared in certain circumstances when the file path was not already included.
  • Corrects a display issue in which the email address for a deactivated SYSADMIN still appeared in the list at Settings > Notifications > Email Recipients. Emails were not actually being sent to deactivated users, although the administration console made it appear that they were.
  • Corrects an issue in which attempting to view the history log for a user device in the administration console displayed the error message "History log unavailable" under certain circumstances.
  • Updates to translations.
  • Corrects an issue in which some older versions of a file were not available for restore under certain circumstances.
  • Corrects an issue for devices in organizations with Compliance Settings enabled. The Require account password to access Code42 app option on the Device Details screen could appear to be deselected under certain circumstances. This was only a display issue; devices in Compliance Settings organizations always require the account password to open the app. 
Endpoint Monitoring / Security Center
  • Updates to Security Center activity profile details: 
    • The Last notification date column is renamed Last activity profile check. This indicates the most recent date and time the user's activity was evaluated for exceeding the activity profile threshold.
    • A new column, Last security notification, indicates the most recent date and time security events were detected that exceeded the activity profile threshold.
  • User activity results now differentiate between web browser upload and download activity.
  • Endpoint monitoring now provides the option to watch Google Backup and Sync activity.
  • Installing a new cloud service app on a device no longer requires restarting the Code42 service (or the device) before activity is captured by endpoint monitoring.
Microsoft User State Migration Tool (USMT) 
  • The Device Status Report now includes a new User Profile Status filter and column to display USMT backup status for each device. This helps administrators better identify devices with USMT errors. 
  • If the .MIG file creation fails, the Code42 app does not re-attempt to create the file until the next scheduled user profile backup (by default, every 7 days). 
  • User devices now only keep the most recent copy of the .MIG file.
  • Corrects an issue in which signing in to the Code42 app for the first time on a device with User Profile Backup enabled did not authenticate properly and required the user to sign in a second time.
Identity Management
  • Corrects an issue on the Identity Management screen in which a link to "View all providers" could appear under certain circumstances when there is only one identity provider.
  • On the Identity Management > Provisioning screen, the menu item to delete a provider was incorrectly labeled Delete This Authentication Provider. Now, it's correctly labeled Delete This Provider
  • Corrects text labels on the Settings > Identity Management screen so Federated Service Providers now correctly appears as Federated Identity Providers
  • Improves support for Okta group filters.
  • Improves display of very long identity provider names throughout the administration console.
  • Corrects an issue for Code42 environments using Okta SCIM provisioning in which removing a user from an Okta group did not automatically remove the user from the Code42 group.
Legal Hold
  • Improves error messaging when attempting to add multiple custodians to a matter who are already included in the matter. 
  • Corrects an issue in which the number of custodians for a closed matter did not display properly.
  • The legal hold web app no longer allows users to attempt to remove a custodian from a closed matter. Previously, attempting this would result in an error message.

Version 6.7.0

February 24, 2018

  • Security updates. 
  • Performance and stability improvements.
  • Corrects a rare issue in which a keystore migration could fail under very specific circumstances.
  • Improves performance of messaging between user devices and the Code42 cloud. 
  • Improves the accuracy of the confirmation message for changing an organization's archive encryption key security setting.
  • Attempting to create a new provisioning provider with the same name as an existing provider now displays an error message instead of requiring the administrator to refresh the page to continue.

January 31, 2018

  • Performance and stability improvements. 
  • Updates third-party library Apache ActiveMQ to version 5.15.2. 
  • Corrects a rare issue which could temporarily delay delivery of backup report and alert emails.
  • Updates to translations.

January 24, 2018 

  • Security updates. 
  • Performance and stability improvements. 
  • Improved Identity Management interface for mapping users to organizations.
  • Numerous improvements to administration console translations and text layout for non-English locales. 
    Introduces a new Code42 API version and associated API documentation. This does not replace previous versions of Code42 API resources or the existing API doc viewer. Previous Code42 API resources are still supported.
  • Corrects an issue for Code42 environments with a version 6.5.1 on-premises authority server also using Code42 cloud storage in which a newly-created user's device did not automatically start backing up under certain circumstances.
  • In the API Documentation Viewer, improves the description of the AuthTokenAndRegistration resource.
  • Corrects a rare issue in which attempting to view the history log for a user device in the administration console displayed a page not found error.
  • Improves error messaging when attempting to view archive details for an archive you don't have permission to view.
  • In Security Center, corrects an issue in which some security events might not appear in results if the user backs up to more than one destination.
  • In Security Center, corrects an issue in which searching for a username that contains special characters did not return any search results.
  • Corrects an issue for Code42 environments with endpoint monitoring enabled that use more than one storage destination: the link in an activity profile notification email now correctly displays relevant security events if a destination is offline.
  • Corrects an intermittent issue in the Reporting section of the administration console which required administrators to refresh the page to close an item's details or navigate to a different report.
  • Corrects an issue in which some Legal Hold screens did not load properly in the Internet Explorer 11 web browser.
  • Corrects a rare issue in which attempting to delete a federated identity service provider did not completely remove the provider from the Identity Management details screen. 
  • When creating a new backup set, if a set already exists with the default name, an incrementing number is automatically added to the name to prevent backup sets with duplicate names.
  • Adds a confirmation message when deleting a backup set from the administration console.
  • Corrects an issue in which attempting to sort the User column on the Restore History screen could result in a system error.

Code42 app

Version 6.7.2

In cloud-only Code42 environments, the Code42 app will be automatically upgraded to version 6.7.2 over several days, beginning in mid-May, 2018.

  • Performance and stability improvements. 
  • Adjustments to Code42 app memory settings on Windows devices now persist after upgrading to a newer Code42 app version or replacing a device.
  • Code signing security updates to the Code42 app for Mac.
  • On Mac devices, updates the location of files within the app package. Most notably:
    • The service is now located at /Applications/CrashPlan.app/Contents/Library/LaunchServices/
    • The upgrade directory is now located at /Library/Application Support/CrashPlan/upgrade
  • Corrects an issue in which some users did not see the option to add a local folder as a backup destination.
  • On Mac devices, corrects several issues that could cause unexpected behavior when backing up both the root of the main drive (/) and an external drive (under /Volumes/) at the same time. 
  • Corrects an issue in which changes to the backup file selection were not saved properly under very specific circumstances.
  • Corrects a rare issue in which a file download could remain in progress indefinitely in the Code42 app and require the user to manually cancel and restart the download.
  • Corrects an issue introduced in Code42 app version 6.7.0 in which the output of the getlogs CLI command did not display the file path of the zipped log files.

Version 6.7.1

March 26, 2018

  • Performance and stability improvements. 
  • Improves Code42 app restore performance for Mac devices using macOS 10.13 High Sierra.
  • When restoring multiple files, the most recently modified files are now restored first. During large restores or device migrations, this helps users get back to work sooner.
  • On the Device Preferences > Destinations tab, the buttons to add or remove a destination are now visible without requiring the user to scroll down. 
  • Updates third-party library Electron to version 1.6.16.
  • Corrects an issue introduced in version 6.5.2 in which the Code42 menu bar icon did not appear under certain circumstances.
  • Corrects an issue introduced in version 6.0: now, using the replace device wizard on a device with a different username than the old device once again correctly adds backup file paths for the home directory of both usernames. For example, if the old device's user home directory was located at C:\Users\Bob and the new home directory is C:\Users\Robert, both C:\Users\Bob and C:\Users\Robert are selected for backup on the new device.
  • Corrects an issue with custom message notifications on the Code42 app Home screen in which web links in the body of the message did not open properly.
  • In environments that use a Windows domain controller (DC) for user management, corrects an issue that could cause the Code42 app to send unnecessary requests to the DC for files with an access control list (ACL) containing a user that does not have a local account on the device.
  • Corrects an issue introduced in Code42 app version 6.6 for Windows devices with the Code42 app installed per user that also use upgraded archive security: users are no longer unnecessarily prompted for the archive key password or custom encryption key to maintain backup activity.
  • Corrects a display issue in which the name of a backup set could be incorrectly prefaced with the name of the user's organization.
  • The Security tab is no longer visible in the Code42 app for users in organizations with endpoint monitoring enabled. Previously, users could view the Security tab but were unable to change any settings.
  • Corrects an issue in which attempting to pause multiple file downloads could cause the Code42 app to become unresponsive.
  • Corrects an issue in which USMT settings were not properly applied when restoring to a new device from a local backup destination.
  • On Windows 32-bit devices, corrects a rare issue which could prevent the Code42 app from connecting to the background service if the app is launched from the tray app.
  • Improves display of very long backup set names.
  • Improvements to Thai translations.
  • Corrects an issue on Windows devices in which users were unable to sign in to the Code42 app if signed in to the device with a different account than the one that installed the app (for example, installing the Code42 app while signed in with a local Windows account and then accessing the Code42 app later while signed in with a Windows domain account).
  • On Windows devices with the Code42 app installed for all users, the UI log file is now located at C:\Users\USERNAME\AppData\Local\CrashPlan\log\ui.log
  • Corrects an issue in which using the substitution variable :alldesktops to define the default backup file selection in the administration console could result in some file changes not being detected for backup.
  • On Windows devices with the Code42 app installed per user, corrects a rare issue in which the Code42 app did not start properly when opened from the shortcut in the Windows start menu.
  • On Mac devices, introduces changes to the types of metadata supported for backup:
    • Adds support for BSD flags and HFS+ extended attributes
    • Removes support for the deprecated Finder flag
  • Corrects a rare issue which prevented users from changing the backup schedule if the specified times crossed midnight from one day to the next (for example, from 10:00 pm to 2:00 am).
  • Enabling personal cloud detection for Google Drive within Code42's endpoint monitoring no longer requires administrators to manually grant read access to SYSTEM for the Google Drive folder (as long as the Code42 app was installed by a member of the administrator's group). 
  • On Windows 10 devices with the system display setting scaled to more than 100%, corrects an issue in which the Code42 system tray app did not display properly.
  • Corrects an issue in which upgrading the Code42 app on an Ubuntu Linux device did not also automatically upgrade the JRE under certain circumstances. 
  • Corrects a rare issue in which Windows devices did not properly back up files with alternate data streams (ADS).
  • Corrects a rare issue in which it was possible to open multiple windows of the same screen within the Code42 app.
  • Provides more specific status messages if a user clicks Run backup now but the backup is unable to run due to issues related to network connectivity, destination availability, device battery level, etc. 

Known issues

  • On Macs with endpoint monitoring enabled, a small percentage of devices may display a "CrashPlanService runtime error" message during the upgrade to Code42 app version 6.7.2. This error resolves itself automatically and the Code42 app upgrade completes successfully. Users can safely click OK to dismiss the message. No further action is required.
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