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Who is this article for?

Incydr risk agent
Backup and legacy agents

Not sure which agent type you have? See the Organizations screen in the Code42 console.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, yes.

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Code42 Support

Uninstall and reinstall the backup and legacy agent

Overview

Uninstalling and reinstalling the Code42 agent can be a useful troubleshooting step for a number of unexpected behaviors, including: 
  • You are able to sign in to the Code42 console but not the desktop app
  • Issues with the Code42 service, network communication, or a corrupted cache file

Before you begin

You must uninstall the app before reinstalling; make sure you complete all the steps to uninstall the Code42 agent before reinstalling it.

Step 1: Uninstall the Code42 agent

Step 2: Install the Code42 agent

Step 3: Reconnect to your backup if you did a complete uninstall

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