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Incydr Professional, Enterprise, Horizon, and Gov F2
Incydr Basic, Advanced, and Gov F1

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Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, yes.

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Code42 Support

Uninstall and reinstall the Code42 app

Overview

Uninstalling and reinstalling the Code42 app can be a useful troubleshooting step for a number of unexpected behaviors, including: 
  • You are able to sign into the Code42 console but not the desktop app
  • Issues with the Code42 service, network communication, or a corrupted cache file

Before you begin

You must uninstall the app before reinstalling; make sure you complete all the steps to uninstall the Code42 app before reinstalling it.

Step 1: Uninstall the app

Step 2: Install the Code42 app

Step 3: Reconnect to your backup if you did a complete uninstall

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