Resolve JET Runtime unrecoverable error
Who is this article for?
Incydr Professional, Enterprise, Gov F2, and Horizon
Incydr Basic, Advanced, and Gov F1
Instructor, no.
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, yes.
CrashPlan Cloud, no.
Retired product plans, no.
CrashPlan for Small Business, no.
Overview
In some rare scenarios, the Code42 app may close unexpectedly with the following message: "JET Runtime has detected unrecoverable error."
Affects
Code42 app version 6.9.x and earlier.
Recommended solution
Follow the steps below to restart the Code42 service.
For additional details and advanced restart process instructions, see Stop and start the Code42 app service.
If you continue experiencing this issue after restarting the Code42 service, gather the Code42 app logs and contact our Customer Champions.