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Who is this article for?

Incydr Professional, Enterprise, Horizon, and Gov F2
Incydr Basic, Advanced, and Gov F1

Find your product plan in the Code42 console on the Account menu.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, no.

CrashPlan for Small Business, no.

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Code42 Support

Code42 app installer does not open on some Windows installations

Who is this article for?

Incydr Professional, Enterprise, Horizon, and Gov F2
Incydr Basic, Advanced, and Gov F1

Find your product plan in the Code42 console on the Account menu.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, no.

CrashPlan for Small Business, no.

Overview

Depending on your Windows group policy settings for downloading executable files, opening the Code42 app installer may give no response or not launch. In these circumstances, Windows notes that the executable file was downloaded from the internet and blocks the file to help protect your computer. This article explains how to resolve the issue and launch the installer.

Affects

  • Code42 app for Windows on devices with restrictive group policies

Recommended solution

To unblock the Code42 app installer:

  1. Right click on the installer and select Properties.
  2. From the General tab, click Unblock.
    Unblock installer
  3. Click OK.
  4. Open the Code42 app installer.

External resources

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