Code42 agent installer does not open on some Windows installations

Overview

Depending on your Windows group policy settings for downloading executable files, opening the Code42 agent installer may give no response or not launch. In these circumstances, Windows notes that the executable file was downloaded from the internet and blocks the file to help protect your computer. This article explains how to resolve the issue and launch the installer.

Affects

• Code42 agent for Windows on devices with restrictive group policies

Recommended solution

To unblock the Code42 agent installer:

1. Right click on the installer and select Properties.
2. From the General tab, click Unblock.
   
3. Click OK.
4. Open the Code42 agent installer.

External resources

• Microsoft: Group Policy Editor

Related topics

• Install the Code42 backup or legacy agent
• Unable to back up files (Windows)
• Code42 platform hardware and software requirements
• Code42 agent does not run