Clear the Code42 app cache
Who is this article for?
Instructor, no.
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, yes.
CrashPlan Cloud, no.
Retired product plans, no.
CrashPlan for Small Business, no.
Overview
Review this troubleshooting article if you are experiencing any of the following:
- The Code42 app is unable to connect to backups.
- The Code42 app is reporting incorrect information about your backup status, or it reports that it is backing up your entire device all over again.
- The Code42 app reports that there are no files to download, or some files appear to be missing from the Restore Files or Get Files view.
Under the hood
The Code42 app stores a cache of temporary information on your device, much like a web browser does. This cache includes information about all of your destinations, the data you have on your device, and a number of settings that help the Code42 app run efficiently.
Sometimes this cache becomes outdated or gets modified by another process on your device. This can cause Code42 app to report inaccurate information about your backup status, the files that are available for download, and more.
Considerations
Once you clear your cache, the Code42 app immediately erases its cache files on your device and starts synchronizing your file selection to your backup destinations. Clearing the cache does not impact the data stored in your backups or change your settings. Manually clearing the cache can address issues with online destinations, as well as local backups.
While it may look like the backup process is starting over, it is not. The Code42 app is rebuilding your cache. Please allow time for this process to complete.
Recommended solution
Clearing the cache is a quick procedure you can use to troubleshoot issues in the Code42 app.
- Open the Code42 app.
- If necessary, sign in to your account.
- Enter the following command and press Enter:
deauthorize
The Code42 app closes. - Open the Code42 app and sign in. The cache is rebuilt after signing in.
Alternative solution
If you are unable to access Code42 Commands, you can clear the cache manually.
- Stop the Code42 service.
- Navigate to the cache directory for your operating system:
- Windows: C:\ProgramData\CrashPlan\cache
To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy for file locations. - Mac: /Library/Caches/CrashPlan
If you installed per user, see the file and folder hierarchy. - Linux: /usr/local/crashplan/cache
- Windows: C:\ProgramData\CrashPlan\cache
- Delete all files and folders found within this folder.
Mac only: When prompted, enter your password. - Empty your device's trash.
- Start the Code42 service.
Next steps
If clearing the cache did not solve your issue, please try uninstalling and reinstalling the Code42 app.