Troubleshooting

Overview

The articles in this guide include troubleshooting information and related solutions for issues you may encounter with the Code42 app. This guide also documents known issues.

Featured articles

• Recover files infected by CryptoLocker or CryptoWall
• Test your network connection
• Stop and start the Code42 app service
• Unable to connect to backup engine on devices with a custom localhost address
• Uninstall and reinstall the Code42 app
• Code42 app does not run

Additional topics