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Incydr risk agent
Backup and legacy agents

Not sure which agent type you have? See the Organizations screen in the Code42 console.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, yes.

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Restore files

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Overview

Data protection is about more than just recovering files after a disaster—it’s about having access to your files and file history, no matter what the reason.

Use the quick steps below to restore a few files from the Code42 agent, or browse this guide for more in-depth information. To troubleshoot restore issues, see Unable to restore. 

Code42 agent

Restore files from any device on your account using the Code42 agent.

  1. See a list of backed-up files:
  1. Click Restore Files.
  2. (Applies only if you have multiple devices) From the menu, select the device that originally backed up the files you want to restore.

  1. If you back up to multiple destinations, select the destination from Restore files from.
    The backup set list appears after Restore files from if you have multiple backup sets that use the same destination. Select the backup set that contains the files you want.

  2. Browse or search for a file.
  3. Mouse over the file, and click the download icon download icon, or select several files and click Restore Files.

restore files from the Code42 app

Access files on the go

Need a file when you're away from the Code42 agent? You can also download your files from​​​​​ any web browser.

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    Guide
    Available in CrashPlan Cloud
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    Available in other/on-premises product plans
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    Available in Incydr Basic and Advanced
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    Available in Incydr Pro, Enterprise, and Horizon
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    Available in Instructor
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