Install the Code42 backup or legacy agent
Overview
This article provides instructions for users installing the backup agent or legacy agent on a single device.
For administrator instructions to deploy the Code42 agent to many devices, see Deploy Code42 agents.
Considerations
The default install location for the Code42 agent varies by operating system. You should not move or rename the application file after installation. Moving or renaming the Code42 agent may result in unexpected behavior.
Before you begin
- Make sure the device meets the system requirements: Code42 platform hardware and software requirements
- See your administrator for specific instructions on downloading and installing the Code42 agent. Instructions may vary for your Code42 environment.
- If you are reinstalling the Code42 agent, please refer to our uninstall and reinstall guide instead.
- On Windows and Mac, if your device has multiple user accounts and you want to back up each account separately, follow our instructions to install the Code42 agent for each user instead.
- On Linux, multiple per-user installations are not supported. Only one installation is supported on a single device.
Steps
Follow the installation instructions for your operating system:
Windows
- Download the version of the Code42 agent for Windows provided by your business or organization. See your administrator for guidelines on downloading the Code42 agent.
- Double-click the EXE file, then click Next to begin the installation wizard.
- For Installation Type, click Next to accept the default setting, Everybody (all users).
The Code42 agent will be accessible to all users on the device. If you have multiple user accounts on your device and want to back them up separately, see our guide on per user installation. - Sign in to your Code42 agent.
Mac
- Download the version of the Code42 agent for Mac provided by your business or organization. See your administrator for guidelines on downloading the Code42 agent.
- Double-click the DMG file, then double-click Install Code42.
- Follow the prompts to complete the installation using the default settings.
The Code42 agent will be accessible to all users on the device. If you have multiple user accounts on your device and want to back them up separately, see our guide on per user installation. - Sign in to your Code42 agent.
Linux
To install the Code42 agent on Linux, run the install.sh shell script with user permissions (you cannot install as root). For more detailed instructions, refer to the step-by-step information below.
- Download the latest version of the Code42 agent for Linux. See your administrator for guidelines on downloading the Code42 agent.
- Extract the TGZ file to Downloads.
- Open Terminal and enter:
cd ~/Downloads/code42-install - Press Enter.
- Then enter:
sudo ./install.sh - Press Enter to continue with installation.
- Advance through the remaining prompts by answering Yes or No questions.
Answer by typing a y or n, and press Enter. - The Code42 agent opens after the installation completes.
- Sign in to your account.
Code42 agents on Linux typically require that you install the configuration package libgconf-2-4. If that package is missing, Code42's initial install alerts you. To install the package, type the following in the terminal:
sudo apt-get install libgconf-2-4After you install libgconf-2-4, your Code42 agent should work normally.
Dependency on libXScrnSaver
On Red Hat Enterprise Linux 7, the Code42 agent requires the package libXScrnSaver. If that package is not present, the Code42 agent installer prompts you twice for permission to install the package. Reply Yes to both prompts:
CrashPlan requires libXScrnSaver, but it was not detected on your system. Would you like to install it now? (y/n) [y]yInstalling libXScrnSaver ... Total download size: 24 k Installed size: 40 k Is this ok [y/d/N]:y
Without libXScrnSaver, the Code42 agent service runs, but the app cannot open on desktops.
The log file /usr/local/crashplan/log/ui_error.log reads
error while loading shared libraries: libXss.so.1
What's next?
Get started using the Code42 agent: Get started