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Incydr Professional, Enterprise, Horizon, and Gov F2
Incydr Basic, Advanced, and Gov F1

Find your product plan in the Code42 console on the Account menu.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

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Install the Code42 app

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Overview

This article provides instructions for installing the Code42 app on your device for Incydr Basic, Advanced, and Gov F1.

For instructions for Incydr Professional, Enterprise, Horizon, and Gov F2, see Install the Code42 app for Incydr Professional, Enterprise, Horizon, and Gov F2.

Video

Watch the short video below to learn how to install the Code42 app. For more videos, visit the Code42 University.

Before you begin

  • Make sure your device meets the system requirements: Code42 app system requirements
  • See your administrator for specific instructions on downloading and installing the Code42 app. Instructions may vary for your Code42 environment.
  • If you are reinstalling the Code42 app, please refer to our uninstall and reinstall guide instead.
  • On Windows and Mac, if your device has multiple user accounts and you want to back up each account separately, follow our instructions to install the Code42 app for each user instead.
  • On Linux, multiple per-user installations are not supported. Only one installation is supported on a single device.

Considerations

The default install location for the Code42 app varies by operating system. You should not move or rename the application file after installation. Moving or renaming the Code42 app may result in unexpected behavior.

Steps

Follow the installation instructions for your operating system:

Windows

  1. Download the version of the Code42 app for Windows provided by your business or organization. See your administrator for guidelines on downloading the Code42 app.
  2. Double-click the EXE file, then click Next to begin the installation wizard.
  3. For Installation Type, click Next to accept the default setting, Everybody (all users).
    The Code42 app will be accessible to all users on the device. If you have multiple user accounts on your device and want to back them up separately, see our guide on per user installation.
  4. Sign in to your Code42 app.

Mac

  1. Download the version of the Code42 app for Mac provided by your business or organization. See your administrator for guidelines on downloading the Code42 app.
  2. Double-click the DMG file, then double-click Install Code42.
  3. Follow the prompts to complete the installation using the default settings.
    The Code42 app will be accessible to all users on the device. If you have multiple user accounts on your device and want to back them up separately, see our guide on per user installation.
  4. Sign in to your Code42 app.

Linux

To install the Code42 app on Linux, run the install.sh shell script with user permissions (you cannot install as root). For more detailed instructions, refer to the step-by-step information below.

  1. Download the latest version of the Code42 app for Linux. See your administrator for guidelines on downloading the Code42 app.
  2. Extract the TGZ file to Downloads.
  3. Open Terminal and enter: cd ~/Downloads/code42-install
  4. Press Enter.
  5. Then enter: sudo ./install.sh
  6. Press Enter to continue with installation.
  7. Advance through the remaining prompts by answering Yes or No questions.
    Answer by typing a y or n, and press Enter.
  8. The Code42 app opens after the installation completes.
  9. Sign in to your account.
Dependency on libgconf-2-4

Code42 apps on Linux typically require that you install the configuration package libgconf-2-4. If that package is missing, Code42's initial install alerts you. To install the package, type the following in the terminal:
sudo apt-get install libgconf-2-4
After you install libgconf-2-4, your Code42 app should work normally.

Dependency on libXScrnSaver

On Red Hat Enterprise Linux 7, the Code42 app requires the package libXScrnSaver. If that package is not present, the Code42 app installer prompts you twice for permission to install the package. Reply Yes to both prompts:

CrashPlan requires libXScrnSaver, but it was not detected on your system.
Would you like to install it now? (y/n) [y] y
Installing libXScrnSaver
...
Total download size: 24 k
Installed size: 40 k
Is this ok [y/d/N]: y

Without libXScrnSaver, the Code42 app service runs, but the app cannot open on desktops.
The log file /usr/local/crashplan/log/ui_error.log reads
error while loading shared libraries: libXss.so.1

What's next?

Get started using the Code42 app: Get started

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