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Who is this article for?

Incydr risk agent
Backup and legacy agents

Not sure which agent type you have? See the Organizations screen in the Code42 console.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, yes.

Code42 Support

Check the status of your backup


Code42 offers multiple different ways to see information about your backup: via the Code42 icon in the notification area (Windows) and menu bar (Mac), the Code42 agent, and the Code42 console. This article describes these ways to check the status of your backup and ensure you're protected from data loss. 

The Code42 icon

The Code42 icon offers quick access to basic functions. Use the icon to:

  • View the backup status
  • Start a backup
  • Open the Code42 agent
  • Pause the Code42 service

To open the notification area item (Windows) or the menu bar app (Mac):

  • Windows: In the lower-right corner of the screen, click the Code42 icon Code42 Windows menu bar icon.
  • Mac: In the top-right corner of the screen, click the Code42 icon Code42 Mac menu bar icon.

Notification area

The Code42 agent

The Code42 agent is available from your desktop and allows you quick and easy access to your files. From the Code42 agent, you can:

  • Back up your device
  • Restore files from all the devices on your account (including restores larger than 250MB) 
  • Change your backup settings, device preferences, and file selection
  • Manage local backups

There are various ways to open the Code42 agent

The Code42 console

The Code42 console provides a more in-depth ability to manage backups and restores such as:

  • Change information on your account, including your billing information
  • Change your backup settings
  • Add and deactivate users
  • Change reporting
  • Change file verification scan settings

Features comparison

The following table provides a high-level view of the different functionality available in the Code42 icon, Code42 agent, and Code42 console .

Functionality Code42 icon Code42 agent Code42 console
View backup status X X X
Pause the Code42 service X X X
Start a backup X X X
Restore files   X
Change backup settings and file selection   X X
Manage local backups   X  
View your backup history   X X
View high-level information about storage and users     X
Change account and billing information     X
Manage users, their devices, add new users, and manage administrator roles     X
Change reporting settings     X
Change file verification scan settings     X
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