Who is this article for?
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, yes.
CrashPlan Cloud, no.
Retired product plans, no.
CrashPlan for Small Business, no.
The Code42 app is certified for use only on the specific systems that meet our system requirements.
This article lists some common unsupported configurations. Where possible, we offer troubleshooting resources or recommendations for using the Code42 app in a supported manner.
Our Customer Champions can't assist you with unsupported processes, so you assume all risk of unintended behavior.
Install the Code42 app to a non-default location
Run the Code42 app on pre-release operating systems
The Code42 app is not certified for use on pre-release operating system versions. Code42 can't guarantee that the Code42 app will work, or troubleshoot any problems, on alpha, beta, or other pre-release operating systems. Many users have found that completely uninstalling and reinstalling the Code42 app may allow the application to function on these systems.
Run the Code42 app on an ARM processor
The Code42 app is supported on Macs with the Apple M1 chip, but other devices running ARM processors do not meet the Code42 app's processor requirements. Raspberry Pi, Pogoplug, and other systems using ARM architecture may be able to run the Code42 app, but the configuration is unsupported. Your results may vary.
Real-time backup for network-attached storage (NAS)
The Code42 app can only back up files stored on a NAS when the file verification scan runs. The Code42 app doesn't support real-time backup on network-attached drives. If you have issues monitoring files on these devices, we offer some suggestions that may help you troubleshoot your NAS configuration.
Reassign cache location
Your computer's Code42 app cache files contain temporary information about your destinations, the data you have on your computer, details about changes to files, and a number of settings that help the Code42 app run efficiently. Depending on the size of your backup selection, these cache files can quickly grow in size.
If you want to free up space on your system drive, moving the cache to a drive with more storage is an unsupported process. Instead, clear your cache to free up space.
Back up a Windows network drive
The Code42 app doesn't support backing up mapped drives on Windows, including network drives that are mounted by a user. This is due to a restriction built-in to Windows at the operating system level.