Unsupported Code42 agent configurations
Who is this article for?
Incydr Professional, Enterprise, Horizon, and Gov F2, no.
Incydr Basic, Advanced, and Gov F1, yes.
The Code42 agent is certified for use only on the specific systems that meet our system requirements.
This article lists some common unsupported configurations. Where possible, we offer troubleshooting resources or recommendations for using the Code42 agent in a supported manner.
Our Technical Support Engineers can't assist you with unsupported processes, so you assume all risk of unintended behavior.
Install the Code42 agent to a non-default location
Installing the Code42 agent to a location other than the default location is not supported. If you install to another location, the Code42 agent may not function as expected.
Run the Code42 agent on pre-release operating systems
The Code42 agent is not certified for use on pre-release operating system versions. Code42 can't guarantee that the Code42 agent will work, or troubleshoot any problems, on alpha, beta, or other pre-release operating systems. Many users have found that completely uninstalling and reinstalling the Code42 agent may allow the application to function on these systems.
Run the Code42 agent on an ARM processor
The Code42 agent is supported on Macs with the Apple M1 chip, but other devices running ARM processors do not meet the Code42 agent's processor requirements. Raspberry Pi, Pogoplug, and other systems using ARM architecture may be able to run the Code42 agent, but the configuration is unsupported. Your results may vary.
Real-time backup for network-attached storage (NAS)
The Code42 agent can only back up files stored on a NAS when the file verification scan runs. The Code42 agent doesn't support real-time backup on network-attached drives. If you have issues monitoring files on these devices, we offer some suggestions that may help you troubleshoot your NAS configuration.
Reassign cache location
Your computer's Code42 agent cache files contain temporary information about your destinations, the data you have on your computer, details about changes to files, and a number of settings that help the Code42 agent run efficiently. Depending on the size of your backup selection, these cache files can quickly grow in size.
If you want to free up space on your system drive, moving the cache to a drive with more storage is an unsupported process. Instead, clear your cache to free up space.
Back up a Windows network drive
The Code42 agent doesn't support backing up mapped drives on Windows, including network drives that are mounted by a user. This is due to a restriction built-in to Windows at the operating system level.