Set and answer a recovery question
Who is this article for?
Instructor, no.
Incydr Professional, Enterprise, Horizon, and Gov F2, no.
Incydr Basic, Advanced, and Gov F1, yes.
Overview
A recovery question is an optional feature of the archive key password security setting. The recovery question can be used to reset your archive key password in the event that the existing password is lost or forgotten.
This article explains how to set your recovery question and how to use the recovery question to reset your archive key password. To learn how to upgrade Code42 agent security to use an archive key password, see this article.
Considerations
- You must know your existing archive key password to set the recovery question. The question cannot be set if the archive key password has already been lost or forgotten.
- Code42 Technical Support Engineers cannot set a recovery question for you or recover the answer to your recovery question.
Configured by an administrator
Your administrator may configure your archive encryption key setting:
- If the archive key encryption option was enabled for you by an administrator, then the default password is set to your Code42 agent account password until it is changed from the Code42 agent.
- This article assumes you have permission to change your security preferences. Your administrator may lock these settings.
Before you begin
- You must upgrade from standard security in order to use a recovery question.
- Review the archive encryption-key security overview before continuing.
Set a recovery question
If you use an archive key password, and you have not previously created a recovery question, follow these steps to set a recovery question for your archive key password.
- Sign in to the Code42 agent.
- Select
Settings. - From Device Preferences, select Security.
- Next to Change password recovery question, click Change.
- Enter your archive key password.
- Enter a question to use as your recovery question.
- The question cannot exceed 128 characters.
- Enter your answer to your recovery question.
The answer is not case sensitive. - Click Save.
Answer a recovery question
If you forget your archive key password, you can answer your recovery question to change your password.
- Sign in to the Code42 agent.
- Select Settings.
- From Device Preferences, select Security.
- Next to Archive key password, click Change.
- Select Forgot your password?
The Change archive key password window appears.
- Enter the answer to your security question.
- Enter a new archive key password.
- Re-enter your new archive key password.
- Click Change.
Your archive key password has been changed.
If the existing password is lost or forgotten and you are unable to answer your recovery question, contact your administrator.
External resources
The links provided below contain considerations you may find useful for creating a secure recovery question. However, a secure recovery question is one that only you can answer, so we discourage simply copying these examples.