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Incydr Professional, Enterprise, Gov F2, and Horizon
Incydr Basic, Advanced, and Gov F1

Find your product plan in the Code42 console on the Account menu.
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Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, no.

Retired product plans, no.

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Change your archive key password

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Who is this article for?

Incydr Professional, Enterprise, Gov F2, and Horizon
Incydr Basic, Advanced, and Gov F1

Find your product plan in the Code42 console on the Account menu.
Not an Incydr customer? For CrashPlan articles, search or browse.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

Overview

An archive-key password is an optional level of security you can enable for your account. This level of security requires you to enter the archive-key password to sign into the Code42 app or download your files. This tutorial describes how to change that archive-key password from the Code42 app.

Considerations

  • If the archive-key encryption option was enabled for you by an administrator, then the default password is set to your account password until it is changed from the Code42 app.
  • To change your archive-key password, you must provide existing security information for your account. You must either:
Forgot archive-key password
If you don't know your archive-key password, or you didn't set a recovery question, then there is no way to change or recover your archive-key password. You must contact your administrator. Code42 Customer Champions cannot reset or recover an archive-key password for you.

Change archive-key password from the Code42 app

  1. Open the Code42 app.
  • Code42 app version 6.8.3 and later: Select settings button Settings.
  • Code42 app version 6.8.2 and earlier: 
    1. Click Details.
    2. Select the arrow next to your device name.
    3. Choose Device preferences.
      device preferences
  1. Select Security.
    Security tab - Archive key password
  2. Next to Archive key password, select Change.
  3. Enter your current archive-key password.
  4. Enter your new archive-key password.
    • Passwords must be at least 8 characters. For stronger security, use 16 characters or more.
    • Passwords must have at least one uppercase letter, one lowercase letter, and one number. Special characters and symbols are also allowed.
    • Passwords can't contain spaces or 3 or more repeating letters, numbers, or characters.
    • Passwords shouldn't contain common words or phrases that are easily guessed (like "password" or "letmein").
    • Never reuse passwords. Don't use a password for Code42 that you use for any other online account.
  5. Re-enter your new archive-key password.
  6. Click Save.
    The message Archive Key Password Updated appears.
    New password for all devices
    The password is changed for all devices on your account.