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Who is this article for?

Incydr risk agent
Backup and legacy agents

Not sure which agent type you have? See the Organizations screen in the Code42 console.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, yes.

Code42 Support

Notification area and menu bar overview and settings


The Code42 icon in the notification area (Windows) and menu bar (Mac) offers quick access to basic functions such as viewing the backup status, pausing the Code42 service, and starting a backup.

Before you begin

If the Code42 icon is not visible in the notification area (Windows) or menu bar (Mac), launch it from the Code42 agent.

  1. Open the Code42 agent.
  2. Select settings button Settings.
  3. Select General.
  4. Enable the following settings to show the Code42 icon:
  • Windows:
    • Display Code42 icon in notification area
    • (Optional) Display Code42 icon in notification area on login
  • Mac:
    • Show Code42 status in menu bar
    • (Optional) Open Code42 in menu bar on login

Notification area and menu bar app

Open the notification area item (Windows) or the menu bar app (Mac) to access basic functions:

  • Windows: In the lower right corner of the screen, click the Code42 icon Windows icon.
  • Mac: In the top right corner of the screen, click the Code42 icon Code42 CrashPlan icon.

Notification area and menu bar app

Item Description
a Destination name

The name of backup destinations in use for the backup set.

b Backup set size

Size of the backup file selection for the backup set.

  • The size shown can fluctuate if the file verification scan is running.
  • The size shown may not equal the size of the backup set's archive as a result of compression, de-duplication, and version retention.
c Backup destination status icon

Indicates status of backup to this destination:

Details - Preparing

Backing up.

Details - Working Normally

Backing up according to your backup schedule and frequency settings. There may or may not be files in the list of files to be backed up.

Details - Missing Setup

Backup has not started because the backup set is missing files or folders in your backup file selection, missing a destination, or both. Backup will not start without completing setup.
Backup is not running Backup is not running. The Code42 agent may be scanning the file selection, connecting to the destination, or preparing backup.
Backup is paused Backup to the destination is paused. You can still download files when the destination is paused.


Unable to back up and requires intervention to resume backing up.


d Backup set name

Name of the backup set. By default, backup set name is based on your device name.

e Backup destination status message

Describes detailed status information about the backup destination.

f Run backup now

Starts backup on a destination that is waiting for its next scheduled backup. Once initiated, backup will continue until it's complete, even if it extends beyond the scheduled end time. This option is unavailable outside of your backup schedule.


g Action menu Contains a menu of options.

Action menu

Tray gear menu

Item Description
a Open Code42 Opens the Code42 agent.
b Pause All Backups

Sets a temporary time period to pause all backups and downloads, ranging from one hour to one day. You can't download or back up files while the Code42 service is paused.


An administrator can prevent pausing with the Pausing Controls setting. If pausing is disabled, the Pause All Backups option does not appear.

c Preferences
Mac only
Sets preferences for the menu bar app's behavior.
- Options
Windows only
Set preferences for notification area app's behavior.
d Quit Menubar App
Mac only
Closes the menu bar app.
The icon is removed from the menu bar.
- Exit
Windows only
Closes the notification area app.
The icon is removed from the notification area.
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