Who is this article for?
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, yes.
CrashPlan Cloud, no.
Retired product plans, no.
CrashPlan for Small Business, no.
Code42 supports backing up encrypted files, folders, drives, and filesystems that run at a system or user level.
FileVault 2 is compatible with both of the Code42 app's installation options: installed for everyone (default), or installer per user.
There is an option in Truecrypt enabled by default called preserve timestamps of file containers. When enabled, Truecrypt retains the file timestamp from initial file creation. Essentially, it looks like the file has never changed and the Code42 app won't back up the changes. If you disable this option, the file timestamp changes when files are modified, which allows the Code42 app to back up the changes.
BitLocker drive encryption
Windows BitLocker Drive Encryption provides full drive encryption. Since BitLocker runs at a drive level, the Code42 app is able to back up drives protected by BitLocker when the drive is in an open or unlocked state (decrypted at the drive level).
However, when the drive is locked (encrypted), the Code42 app can't back up the files and may report the drive as missing. If the Code42 app reports the drive as missing when it is unlocked, you may need to run a file verification scan.
Because the Code42 app backs up your files when they are unencrypted, they can only be downloaded as unencrypted files. You can download these files on other devices or using the Code42 console without worrying that the files will download in an encrypted state.
Windows Encrypting File System (EFS)
Windows EFS runs as a user. Consequently, the Code42 app must be installed per user to back up files protected by Windows EFS.