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Troubleshoot missing file events for Google Drive

Overview

The Code42 Google Drive data connection monitors a shared drive only when at least one of its members is an in-scope user. If file events aren't appearing for a shared drive as expected, it may be that there are no users in-scope. This article helps you resolve the error.

Troubleshoot missing file events for a shared Google Drive

Examine the list of people or groups who have been assigned to that drive. Then, use one of these methods to adjust that user list as needed:

  • Reconfigure scoping in Code42 to add one or more members of that drive as users that are in scope for monitoring.
  • In Google Drive, add a user that is in scope for monitoring as a member of that shared drive.
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