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Who is this article for?

Incydr Professional, Enterprise, Horizon, and Gov F2
Incydr Basic, Advanced, and Gov F1

Find your product plan in the Code42 console on the Account menu.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, yes.

Incydr Basic, Advanced, and Gov F1, yes.

Code42 Support

Resolve maximum user drives exceeded errors


Code42 can monitor a maximum number of drives in your cloud storage environment, depending on vendor:

  • Box and Microsoft OneDrive: 500,000 drives
  • Google Drive: 55,000 drives

If Code42 detects more than the maximum number of drives, the following error appears at the top of the Data Connections screen: 

The number of supported user drives (<DriveMaximum>) for this connector has been exceeded. Deauthorize the connector and reauthorize with fewer than <DriveMaximum> drives.

This article tells you how to resolve the error.

"Number of supported user drives exceeded" message

Resolve number of user drives exceeded errors

If you receive the error message:

  1. Deauthorize the cloud storage data connection.
  2. Resume monitoring the cloud storage data connection.
    You are prompted to set up the cloud storage data connection again.
  3. In the Add Users step of the reauthorization process, select the Specific Users or Specific Groups option and ensure that the total number of drives included is below the maximum limit. Carefully plan user scoping to ensure that only the necessary users are monitored.
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