Real-time changes not detected due to case sensitivity

Overview

Under certain circumstances on Windows, the Code42 app's real-time file watcher does not identify changed files in your backup selection if files are removed and then re-added in a different case. However, the Code42 app's daily scan will still back up the entire file selection once per day, regardless of case.

Affects

The Code42 app on Windows devices

Considerations

This scenario affects administrators when configuring file paths to include in the backup file selection. For example:

1. You create a configuration to back up a specific folder, such as C:/Example_Folder.
2. You deploy your users' devices according to an image that includes that folder in a different case, such as C:/example_folder.
3. The real-time file watcher does not monitor the actual folder on the user's device.

Recommended solution

Change the file selection from the Code42 console:

Related topics

• Organizations - Device Backup Defaults - Backup settings reference
• Reference information for including or excluding files from backup
• Considerations for defining your backup policies