Real-time changes not detected due to case sensitivity
Overview
Under certain circumstances on Windows, the Code42 app's real-time file watcher does not identify changed files in your backup selection if files are removed and then re-added in a different case. However, the Code42 app's daily scan will still back up the entire file selection once per day, regardless of case.
Affects
The Code42 app on Windows devices
Considerations
This scenario affects administrators when configuring file paths to include in the backup file selection. For example:
- You create a configuration to back up a specific folder, such as
C:/Example_Folder
. - You deploy your users' devices according to an image that includes that folder in a different case, such as
C:/example_folder
. - The real-time file watcher does not monitor the actual folder on the user's device.
Recommended solution
Change the file selection from the Code42 console: