Troubleshooting
Overview
This guide includes troubleshooting information and related solutions for issues you may encounter when managing your Code42 environment.
Featured articles
All troubleshooting articles
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- Real-time changes not detected due to case sensitivity
- Reauthorize and enable the Code42 custom app in Box
- Recover from ransomware
- Resolve "Microsoft Audit Log is inaccessible" errors for OneDrive
- Resolve "There is an issue with the connection" error
- Resolve accidental uploads to iCloud
- Resolve devices marked as duplicate
- Resolve email domain already exists error
- Resolve endpoints that are not reporting security events
- Resolve extreme scale from large manifest files
- Resolve Google Drive security data errors
- Resolve Google Super Admin errors
- Resolve maximum user drives exceeded errors
- Resolve required Salesforce event stream errors
- Resolve Salesforce API quota errors
- Resolve Salesforce connected app revocation errors
- Resolve Salesforce service account user or profile errors
- Resolve slowed performance of Google Drive and Gmail data collection
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