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Who is this article for?

Incydr Professional, Enterprise, Gov F2, and Horizon
Incydr Basic, Advanced, and Gov F1

Find your product plan in the Code42 console on the Account menu.
Not an Incydr customer? For CrashPlan articles, search or browse.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, yes.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

Code42 Support

Enterprise user subscriptions


This article describes the standard annual user subscriptions licensing model for Code42 environments. User subscriptions apply only to backup, restore, maintenance, and user support.

If you have questions about these guidelines, contact your Customer Success Manager (CSM). If you do not know your CSM, please contact our Customer Champions.

User subscription model

Annual user subscriptions

Users are licensed according to annual subscriptions. For the duration of the user subscription period, your users can back up, restore, and receive support and maintenance on up to four devices. The user subscription period begins on the date purchased.

Support and maintenance Beginning of user subscription period Purchasing
Support and maintenance are included in annual user subscriptions. As long as each of your users have an active annual user subscriptions, you are able to upgrade your Code42 environment and receive support. Annual user subscriptions begin their term on the date of purchase. If you add more user subscriptions to your Code42 environment on a later date, the new user subscriptions expire on a different date than the original user subscriptions.

To change your product plan or add additional user subscriptions, please contact your Customer Success Manager (CSM).

Incydr Professional, Enterprise, and Horizon

Incydr Basic and Advanced

The availability of features in the Code42 console may depend on your organization's product plan, and licensing for these features may be separate from your organization's user subscriptions. If your organization's license for these features expire, they are no longer available in the Code42 console.

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