Who is this article for?
Incydr Professional, Enterprise, Gov F2, and Horizon, yes.
Incydr Basic, Advanced, and Gov F1, yes.
CrashPlan Cloud, no.
Retired product plans, no.
CrashPlan for Small Business, no.
This article describes Code42 cloud data retention upon conclusion of service.
This retention policy applies to Code42 cloud customers with no on-premises Code42 servers.
It does not apply to Code42 environments with an on-premises authority server that use the Code42 cloud for storage. For on-premises authority servers, see Data retention for Code42 cloud storage.
Conclusion of service
If you do not renew your subscription with Code42, or the service is otherwise terminated, Code42 deletes your data collected through our services permanently within 90 days.
Once your service with Code42 has concluded, you will no longer have access to your data.
For questions, contact our Customer Champions for support.