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Uninstall the Code42 app from user devices

Overview

This article explains how to uninstall the Code42 app from user devices. Uninstalling the Code42 app deletes all Code42 application and data files from the device.

For Incydr Professional, Enterprise, and Horizon only
This article applies to Incydr Professional, Enterprise, and Horizon only. For Incydr Basic and Advanced, see Uninstall the Code42 app.

Considerations

Uninstalling the Code42 app removes the Code42 log files. If you are uninstalling as part of a troubleshooting process, retrieve the logs before uninstalling.

Windows

Manual uninstall

To uninstall the Code42 app from a single device:

  1. Sign in to the Windows device as a user with administrator permissions.
  2. From the Windows menu, select Settings  > Apps > Apps & features.
  3. Select Code42-AAT and select Uninstall.

MDM uninstall

You can also use a mobile device management (MDM) tool like SCCM to remove the app remotely from one or more devices. From your MDM, run the Code42 app uninstaller with this command:

"C:\Program Files\Code42-AAT\Code42-AAT.exe" /uninstall 

PowerShell uninstall

To use PowerShell to uninstall the Code42 app, run the Code42 app uninstaller with this command:

Start-Process -FilePath "C:\Program Files\Code42-AAT\Code42-AAT.exe" -ArgumentList "/uninstall" 

Mac

Manual uninstall

The Code42 app is installed as a system extension. The primary method Apple supports for removing a system extension is dragging the app to the Trash.

User confirmation required
On Mac devices, uninstalling the Code42 app prompts the user to confirm the uninstall. This is a security measure implemented by Apple for all macOS system extensions.
  1. In the Finder, go to Applications.
  2. Drag the Code42-AAT icon to the Trash.
  3. When prompted, confirm the deletion.

MDM uninstall

You can also use a mobile device management (MDM) tool like Jamf to remove the app remotely from one or more devices:

macOS Monterey

  1. Configure Code42 as a Removable System Extension in your computer configuration profile.
  2. From your MDM, run the Code42 app uninstaller with this command: sudo /Library/Application\ Support/Code42-AAT/code42ctl uninstall

macOS Big Sur

Requires Code42 app version 1.4.0 or later

  1. From your MDM, remove the Code42 computer configuration profile.
  2. From your MDM, run the Code42 app uninstaller with this command: sudo /Library/Application\ Support/Code42-AAT/code42ctl uninstall

This method only works if the device is not restarted between steps. If the device does restart between steps 1 and 2, you must manually run the uninstaller or drag the app to the Trash as described in the Manual uninstall steps above.

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