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Who is this article for?

Incydr Professional, Enterprise, Gov F2, and Horizon
Incydr Basic, Advanced, and Gov F1

Find your product plan in the Code42 console on the Account menu.
Not an Incydr customer? For CrashPlan articles, search or browse.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, yes.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

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Code42 Support

Code42 FAQs

Who is this article for?

Incydr Professional, Enterprise, Gov F2, and Horizon
Incydr Basic, Advanced, and Gov F1

Find your product plan in the Code42 console on the Account menu.
Not an Incydr customer? For CrashPlan articles, search or browse.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, yes.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

Overview

This page contains a list of frequently asked questions for users of Code42's enterprise products.

Insider risk questions:

Backup questions:

Restore questions:

Performance questions:

Cold storage questions:

Upgrade questions:

Archive maintenance questions: 

Reporting questions: 

Trials, subscriptions, billing, and licensing questions:

Australia and New Zealand customers' questions: 

Compliance questions: 

Contact support questions:

Insider risk

Backup

Restore

Performance

Cold Storage

Upgrades

Archive maintenance

Reporting

Trials, subscriptions, billing, and licensing

Australia and New Zealand customers

Compliance

Contact support

Resources

There are several different ways to get more information about Code42 for Enterprise:

  • Check out our support site to get all of our documentation.
  • In the Code42 console, click the Help icon in the upper-right to display a reference article about that page.
  • Our customer success community is a great place to seek and exchange product knowledge, collaborate with your peers, stay up-to-date on Code42 events and resources, and grow your professional network.
  • Advance your Code42 knowledge through instructor-led or virtual classes.
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