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Who is this article for?

Incydr Professional, Enterprise, Horizon, and Gov F2
Incydr Basic, Advanced, and Gov F1

Find your product plan in the Code42 console on the Account menu.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, yes.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, no.

CrashPlan for Small Business, no.

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Code42 Support

Code42 FAQs

Overview

This page contains a list of frequently asked questions for users of Code42's products.

Insider risk questions:

Upgrade questions:

Installation questions: 

Trials, licenses, billing, and licensing questions:

Compliance questions: 

Incydr Basic, Advanced, and Gov F1 only:

Contact support questions:

Insider risk

Upgrades

Installation

Trials, licenses, billing, and licensing

Compliance

Backup

Restore

Performance

Cold Storage

Archive maintenance

Reporting

Contact support

Resources

There are several different ways to get more information:

  • Check out our support site to get all of our documentation.
  • In the Code42 console, click the Help icon in the upper-right to display a reference article about that page.
  • Our customer community is where you can view and subscribe to technical updates and announcements.
  • Advance your Code42 knowledge through instructor-led or virtual classes.
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