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Who is this article for?

Incydr Professional, Enterprise, Gov F2, and Horizon
Incydr Basic, Advanced, and Gov F1

Find your product plan in the Code42 console on the Account menu.
Not an Incydr customer? For CrashPlan articles, search or browse.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, yes.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

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Code42 Support

Code42 console differences in the Code42 cloud

Who is this article for?

Incydr Professional, Enterprise, Gov F2, and Horizon
Incydr Basic, Advanced, and Gov F1

Find your product plan in the Code42 console on the Account menu.
Not an Incydr customer? For CrashPlan articles, search or browse.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, yes.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

Overview

After upgrading from an on-premises authority server to the Code42 cloud, you'll notice some changes in the Code42 console. This article describes the differences in the Code42 console between the two deployment models. 

How to access the Code42 console

To access the Code42 console, use a supported web browser to visit one of the following URLs:

Your credentials only work at one of these URLs. If you don't know the URL for your Code42 environment, contact our Customer Champions for support.

Additional insider risk management tools

The Code42 console contains additional tools to detect and investigate insider risk. You must have certain product plans to see all the available menu options. Contact your Customer Success Manager (CSM) for assistance with product plans. 

Risk Exposure dashboard

The Code42 Risk Exposure dashboard gives you an overview of unusual activity in your Code42 environment so that you can investigate further. 

Insider Risk Trends dashboard

The Insider Risk Trends dashboard shows how your organization's risk profile changes over time. Whether you're just starting to develop an insider risk or security program or already have a robust program in place, this dashboard helps identify where to focus controls, training, and engagement to improve risk.

All Users list

The All Users list shows all of the users in your Code42 environment sorted on the highest number of critical-severity file events, then by high-severity file events. 

Watchlists

Watchlists help you monitor your high-risk employees more closely to prevent data loss. 

Alerts

Review existing alerts to find potential data loss and manage rules to edit the criteria that generate alerts.

Cases

Cases helps you manage and respond to investigations with tools that collect, organize, and retain user file activity.

Forensic Search

Forensic Search provides detailed visibility about files on user devices, including files not selected for backup. Forensic Search enables you to search file metadata to gain a clearer understanding of file activity throughout the organization.

Upgrades and maintenance

Upgrades and maintenance for your Code42 console and Code42 apps happen automatically during the scheduled maintenance and release windows. You can manage Code42 app updates in Administration > Client Management > Updates. For more helpful resources about releases and maintenance to the Code42 cloud, see:

Settings

Many of the configuration options and settings that appeared under Administration > Settings in your on-premises authority server no longer apply in your Code42 cloud environment. However, you can still configure Device Backup Default Settings like backup exclusions, file selections, and frequency and version settings, in organization settings. 

To view and update Device Backup Default Settings in your Code42 console: 

  1. Go to Administration > Environment > Organizations.
  2. Select an organization.
  3. Click the action menu
  4. Choose Device Backup Defaults.

These settings apply to that organization as well as any organization inheriting settings from it. 

Identity management

Improved identity management screens in the Code42 console make it easy to connect and manage authentication and authorization for Code42. Go to Administration > Integrations > Identity Management to: 

Identity_management

RADIUS
Using RADIUS for user authentication is not supported in Code42 cloud environments. 

More administration tools

The Code42 console contains more tools for managing your Code42 environment under Administration. You must have certain product plans to see all the available menu options. Contact your Customer Success Manager (CSM) for assistance with product plans. 

Data Preferences

Data Preferences enable you to exclude file activity from IP addresses and domains you trust from dashboard visualizations, alerts, and search results in Forensic Search.

Support Access

Use Support Access to give Customer Champions permission to access your environment to assist in troubleshooting.

Keystore

Archive Keystore enables you to store copies of users' encryption keys in your own keystore.

Audit Log

View the Audit Log for a record of who did what and when in your Code42 environment.

Data Connections

Use Data Connections to add and manage third-party applications such as cloud and email services to provide file event data to Code42. 

Troubleshooting environment issues

Code42 app

To access Code42 app logs in Code42 cloud environments, follow the instructions at Retrieve device logs from the Code42 console

Code42 console

In the past, you may have accessed the history.log or com_backup42_app.log server logs for troubleshooting environment issues like:

  • Code42 console configuration changes and the user that made them
  • User, organization, and device creation
  • Errors

In Code42 cloud environments, contact our Customer Champions for support to get this information. 

Update documentation links

Documentation for the Code42 cloud is located in the Incydr section of the support site. Update any bookmarked links. 

Other changes

  • All usernames in Code42 cloud environments must be emails.
  • A limited number of commands are available to run from the Code42 console.
  • Custom user roles are not available. Instead, use predefined user roles.
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