User licenses

Overview

This article describes the Code42 licensing model for user devices.

If you have questions about these guidelines, contact your Customer Success Manager (CSM). If you do not know your CSM, please contact our Customer Champions for support.

User licensing model

Annual user licenses

User licenses are granted annually. The license period begins on the date purchased.

Support and maintenance	Beginning of user license period	Purchasing
Support and maintenance are included in annual user licenses. As long as each of your users has an active annual user license, you are able to upgrade your Code42 environment and receive support.	Annual user licenses begin their term on the date of purchase. If you add more user licenses at a later date, the new user licenses expire on a different date than the original user licenses.	To change your product plan or add additional user licenses, contact your Customer Success Manager (CSM).

Incydr Professional, Enterprise, Horizon, and Gov F2

For the duration of the licensing period, user devices and data connections are monitored for possible file exfiltration activity. For example, if you purchase ten user licenses for one year, ten users' devices and data connections are monitored for that year. Once these ten user licenses expire, the devices are no longer monitored.

License expiration

When a license expires:

User devices are no longer monitored for file exfiltration.
Analysts can still log into the Code42 console to perform administrative tasks (such as manage users or devices), but cannot review and investigate new file exfiltration events.

If all of your user licenses expire (or are otherwise terminated):

No user devices or data connections are monitored.
No new users can be added.
Code42 deactivates the account.
Code42 retains customer data in the Code42 cloud according to the data retention policy.

Incydr Basic, Advanced, and Gov F1

User license consumption is displayed in the Endpoint licenses dashboard of the License Plan screen. For more information, see the License Plan reference.

For the duration of the user license period, your users can back up, restore, and receive support and maintenance on up to four devices.

For example, if you purchase ten user licenses for one year, ten users can back up to and restore from any of your destinations for one year. Once these ten user licenses expire, the users cannot back up or restore until you purchase a new user license.

Evaluation user accounts

An evaluation user account is a free evaluation period for new user accounts. When you add new users to your Code42 environment before purchasing corresponding user licenses, those users consume evaluation user accounts.

Evaluation user accounts can back up and restore without an active annual user license for up to 30 days. The evaluation period begins when the user account is created.
After 30 days, an administrator must purchase an annual user license in order for an evaluation user to back up or restore.

User license consumption

All users associated with one or more archives require an annual user license.

A user is associated with backup archives that contain data from the user's devices.
If the Code42 app is installed per user on a device, each user on that device requires a separate user license.

The following scenarios provide examples of users who consume a user license and those who do not:

Consume a user license	Do not consume a user license
Active Code42 app user associated with one or more archives Deactivated user associated with an archive in cold storage	The local administrator account A Code42 app user with an evaluation user account Deactivated user whose archives have expired Deactivated user whose archive has been permanently purged from your Code42 environment A user who has never backed up any devices

User license expiration