User license consumption is displayed in the Endpoint licenses dashboard of the License Plan screen. For more information, see the License Plan reference.
For the duration of the user license period, your users can back up, restore, and receive support and maintenance on up to four devices. Also, user devices and data connections are monitored for possible file exfiltration activity.
For example, if you purchase ten user licenses for one year, ten users can back up to and restore from any of your destinations for one year. Also, those users' devices and data connections are monitored for possible file exfiltration for that year. Once these ten user licenses expire, the users cannot back up or restore, and the devices are no longer monitored until you purchase a new user license.
Evaluation user accounts
An evaluation user account is a free evaluation period for new user accounts. When you add new users to your Code42 environment before purchasing corresponding user licenses, those users consume evaluation user accounts.
- Evaluation user accounts can back up and restore without an active annual user license for up to 30 days. The evaluation period begins when the user account is created.
- After 30 days, an administrator must purchase an annual user license in order for an evaluation user to back up or restore.
User license consumption
All active users require an annual user license. The following scenarios provide examples of users who consume a user license and those who do not:
| Consume a user license |
Do not consume a user license |
- Active Code42 app user associated with one or more archives1
- Deactivated user associated with an archive in cold storage
- Active Code42 app user in an organization using an Incydr feature such as endpoint monitoring or file metadata collection
|
- The local administrator account
- A Code42 app user with an evaluation user account
- Deactivated user whose archives have expired
- Deactivated user whose archive has been permanently purged from your Code42 environment
|
1 If the Code42 app is installed per user on a device, each user on that device requires a separate user license.
User license expiration
When a license expires:
- That user's data is no longer backed up.
- That user can still log into the Code42 app, but cannot restore any files.
- No user devices or data connections are monitored.
- Administrators can still log into the Code42 console to perform administrative tasks (such as manage users or devices), but cannot restore files from the Code42 console.
If all of your user licenses expire (or are otherwise terminated):
- No user data is backed up.
- No user data can be restored.
- No new users can be added.
- Code42 deactivates the account.
- Code42 retains customer data in the Code42 cloud according to the data retention policy.
The availability of features in the Code42 console may depend on your organization's product plan, and licensing for these features may be separate from your organization's user licenses. If your organization's license for these features expire, they are no longer available in the Code42 console.
