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Code42 Support

Differences between your Code42 accounts

Applies to:
  • CrashPlan for Small Business
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

Your account for using CrashPlan for Small Business or Code42 for Enterprise is separate from your account for communicating with Customer Champions for support. This article explains what each account is used for and provides links to sign in with each account.

Code42 app account

Use your CrashPlan for Small Business or Code42 for Enterprise account to sign in to the Code42 app and to manage your account information in the administration console:

  • Restore files over the web
  • Manage your subscription
  • Edit account information

You can sign in to the administration console here:

Code42 support account

Support accounts are available for CrashPlan for Small Business and Code42 for Enterprise customers to facilitate working with Code42 Customer Champions. Using these support accounts helps us meet your unique needs.

Use one of the following accounts for support:

CrashPlan for Small Business

As a CrashPlan for Small Business customer, you can submit support tickets and initiate a chat with support anonymously, but creating an account here enables you to:

  • Easily track your support requests
  • Browse and contribute to user forums
  • Administrators only: track all requests for your organizations

Code42 for Enterprise

For the quickest and most efficient support experience, sign in to create a ticket or initiate a chat. Signing in enables us to provide you with a more seamless customer experience, especially when requests are escalated or when multiple Code42 teams are assisting with a resolution. It also helps us provide more personalized support.

  • Sign in here to:
    • File a case
    • Initiate a chat
    • View your open cases
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