Which Code42 app version am I using?
Who is this article for?
Incydr Professional and Enterprise
Incydr Basic and Advanced
CrashPlan Cloud
Other product plans
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, yes.
CrashPlan Cloud, yes.
Other product plans, yes.
CrashPlan for Small Business, yes.
Overview
This article describes how to learn which version of the Code42 app or CrashPlan for Small Business app you are using.
Why does the version matter?
The functionality of your Code42 software can differ greatly depending on the version. You should know the exact version when you:
- Contact our Customer Champions for support
- Consult support articles for help
- Contact sales for new products
Identify your app's version number
Identify the precise version number of your app as follows:
- Open the Code42 app or CrashPlan for Small Business app.
- From the menu bar for your operating system:
- Windows: Click Help > About Code42
- Mac: Click Code42 CrashPlan > About Code42
- Linux: Click Help > About Code42
- Note the version shown.
On older Code42 apps
In versions 4.x and earlier (which are no longer supported), a Code42 app reported its version number as follows:
- Open the CrashPlan app.
- Go to Settings > Account.
- From Version, note the digits shown.
Identify the correct support article version
To ensure that the support article matches the Code42 app software you're using, choose your app version at the top of the article:
